and Performance Excellence 10th
Edition by James R. Evans, William
M. Lindsay et al., A Complete
Guide 2023
, Managing45for45quality45and45performance45excellence4510th45edition45test45bank45by45James45R.45
Evans,4 5 45 William45M.45Lindsay4 5
1. People45view45quality45subjectively45and45in45relation45to45differing45criteria45based45on45their45individual45role
s45in45the45production-45marketing45value45chain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:45Easy
ACCREDITING45STANDARDS:4 5 BUSPROG:45Analytic
DISC:45Creation45of45Value
TOPICS: DESC.EVAB.17.01.0145Defining45Quality4 5
KEYWORDS: Bloom's:45Knowledge
2. The45transcendent45definition45of45quality45was45first45defined45as45the45goodness45of45a45product.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:45Easy
ACCREDITING45STANDARDS:4 5 BUSPROG:45Analytic
DISC:45Creation45of45Value4 5
TOPICS: DESC.EVAB.17.01.0145Defining45Quality
KEYWORDS: Bloom's:45Comprehension
3. According45to45the45product45perspective45of45quality,45a45smaller45number45of45product45attributes45are45equivalent45
to45higher45quality.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:45Easy
ACCREDITING45STANDARDS:4 5 BUSPROG:45Analytic
DISC:45Creation45of45Value
TOPICS: DESC.EVAB.17.01.0145Defining45Quality
KEYWORDS: Bloom's:45Knowledge
4. The45user45perspective45of45quality45judges45a45product45based45on45how45well45the45product45performs45its45intended
45function.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:45Easy
ACCREDITING45STANDARDS:4 5 BUSPROG:45Analytic
DISC:45Creation45of45Value
TOPICS: DESC.EVAB.17.01.0145Defining45Quality4 5
KEYWORDS: Bloom's:45Knowledge
5. According45to45the45manufacturing45perspective45of45quality,45quality45is45based45on45the45consistency45between45goo
ds45and45services.
,a. True
, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:45Moderate
ACCREDITING45STANDARDS:4 5 BUSPROG:45Analytic
DISC:45Creation45of45Value
TOPICS: DESC.EVAB.17.01.0145Defining45Quality
KEYWORDS: Bloom's:45Comprehension
6. Inspection45was45the45primary45means45of45quality45control45during45the45first45half45of45the45twentieth45century.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:45Easy
ACCREDITING45STANDARDS:4 5 BUSPROG:45Analytic
DISC:45Creation45of45Value
TOPICS: DESC.EVAB.17.01.0245History45of45Quality45Management
KEYWORDS: Bloom's:45Knowledge
7. During45the451940s45and451950s,45after45World45War45II,45the45quality45of45products45was45the45most45i
mportant45priority45of45top45managers45as45it45was45recognized45as45the45key45to45worldwide45success.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:45Moderate
ACCREDITING45STANDARDS:4 5 BUSPROG:45Analytic
DISC:45Creation45of45Value
TOPICS: DESC.EVAB.17.01.0245History45of45Quality45Management
KEYWORDS: Bloom's:45Comprehension
8. Although45quality45can45drive45business45success,45it45cannot45guarantee45it,45and45one45must45not45infer45tha
t45business45failures45or45stock45price45drops45are45the45result45of45poor45quality.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:45Moderate
ACCREDITING45STANDARDS:4 5 BUSPROG:45Analytic
DISC:45Creation45of45Value
TOPICS: DESC.EVAB.17.01.0245History45of45Quality45Management
KEYWORDS: Bloom's:45Comprehension
9. The45Six45Sigma45approach45for45quality45improvement45requires45increased45levels45of45training45and45education4
5for45managers,45and45not45for45front-line45employees.
a. True