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HOSP 180 Quiz Questions and Answers
(Expert Solutions)
Q: The course of culinary history was changed by the French Revolution particularly
due to __ and ___, 🗹🗹: The serving of restoratives by M. Boulanger at his all-night
tavern; the emigration of royal chefs to the US and other parts of the world
Q: Most diners today expect to be able to pick and choose individual menu items when
going out to eat, but that wasn't always the case. What 19th century innovation formed
the foundation for the a la carte menu we know today?, 🗹🗹: The introduction of the
Grand cuisine, a list of suggestions available from the kitchen
Q: Color, logos and the other branding all play an important role in establishing the
identity of a business. This restaurant chose a color that symbolizes purity and an image
that represents strength. Can you name the restaurant?, 🗹🗹: White Castle
Q: The growth of air transportation in the 1950's and 1960's was a boon to the
hospitality and tourism industry in what way?, 🗹🗹: Cross-continental flights took
less time and occurred more frequently which in turn saw more travelers worldwide
and created a need for more hotels, restaurant and other business designed to support
traveler's needs
Q: One of the unique factors of the hospitality industry is that the product produced
requires input from the guest before it is consumed, and this process occurs with nearly
every interaction. This is referred to as?, 🗹🗹: Inseparability
Q: Managers and others in the hospitality industry are expected to make ______ a priority
regardless of the state of the economy, 🗹🗹: Return on Investment
Q: Why might a person consider a career in the hospitality industry?, 🗹🗹: You enjoy
working with people and like an upbeat atmosphere
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Q: The interrelated nature of the hospitality industry means that a guest could?, 🗹🗹:
Fly to their destination, stay at a hotel, and dine at a local restaurant during the same
trip
Q: Which of the following describes a guest service encounter?, 🗹🗹: Anytime a
customer has an encounter with an employee of the business
Q: A key objective of the guest service equation is ?, 🗹🗹: Build guest loyalty
Q: To achieve success in service, the most important element is to, 🗹🗹: Focus on the
guest
Q: A guest approaches the host in a restaurant and offers a complaint about the service
they received. If the host is empowered to make a decision about the customer
complaint what response might they offer?, 🗹🗹: I'm sorry you had a bad service
experience. Here's what I can do to help fix this...
Q: A career path is best described as, 🗹🗹: The possible career progression that one
might take to reach a specific career goal
Q: An important component of planning your career goal is to complete a ______ which
can be used to help measure your current strengths and opportunities, 🗹🗹: Self-
assessment
Q: Your personal philosophy includes you ___ and _____ and provides prospective
employers a look at who you are and what you stand for, 🗹🗹: Beliefs; the way you
treat others
Q: Becoming involved in a student organization is a great way to develop your _____
skills and shows a potential employer you have experience and desire to grow, 🗹🗹:
Leadership
Q: Quiz 2, 🗹🗹:
HOSP 180 Quiz Questions and Answers
(Expert Solutions)
Q: The course of culinary history was changed by the French Revolution particularly
due to __ and ___, 🗹🗹: The serving of restoratives by M. Boulanger at his all-night
tavern; the emigration of royal chefs to the US and other parts of the world
Q: Most diners today expect to be able to pick and choose individual menu items when
going out to eat, but that wasn't always the case. What 19th century innovation formed
the foundation for the a la carte menu we know today?, 🗹🗹: The introduction of the
Grand cuisine, a list of suggestions available from the kitchen
Q: Color, logos and the other branding all play an important role in establishing the
identity of a business. This restaurant chose a color that symbolizes purity and an image
that represents strength. Can you name the restaurant?, 🗹🗹: White Castle
Q: The growth of air transportation in the 1950's and 1960's was a boon to the
hospitality and tourism industry in what way?, 🗹🗹: Cross-continental flights took
less time and occurred more frequently which in turn saw more travelers worldwide
and created a need for more hotels, restaurant and other business designed to support
traveler's needs
Q: One of the unique factors of the hospitality industry is that the product produced
requires input from the guest before it is consumed, and this process occurs with nearly
every interaction. This is referred to as?, 🗹🗹: Inseparability
Q: Managers and others in the hospitality industry are expected to make ______ a priority
regardless of the state of the economy, 🗹🗹: Return on Investment
Q: Why might a person consider a career in the hospitality industry?, 🗹🗹: You enjoy
working with people and like an upbeat atmosphere
, Page | 2
Q: The interrelated nature of the hospitality industry means that a guest could?, 🗹🗹:
Fly to their destination, stay at a hotel, and dine at a local restaurant during the same
trip
Q: Which of the following describes a guest service encounter?, 🗹🗹: Anytime a
customer has an encounter with an employee of the business
Q: A key objective of the guest service equation is ?, 🗹🗹: Build guest loyalty
Q: To achieve success in service, the most important element is to, 🗹🗹: Focus on the
guest
Q: A guest approaches the host in a restaurant and offers a complaint about the service
they received. If the host is empowered to make a decision about the customer
complaint what response might they offer?, 🗹🗹: I'm sorry you had a bad service
experience. Here's what I can do to help fix this...
Q: A career path is best described as, 🗹🗹: The possible career progression that one
might take to reach a specific career goal
Q: An important component of planning your career goal is to complete a ______ which
can be used to help measure your current strengths and opportunities, 🗹🗹: Self-
assessment
Q: Your personal philosophy includes you ___ and _____ and provides prospective
employers a look at who you are and what you stand for, 🗹🗹: Beliefs; the way you
treat others
Q: Becoming involved in a student organization is a great way to develop your _____
skills and shows a potential employer you have experience and desire to grow, 🗹🗹:
Leadership
Q: Quiz 2, 🗹🗹:
