1
Test Prep - WGU - Principles Of Management -
C483 2025 | Comprehensive Q&A For
Guaranteed Success
Provide a devil's advocate - correct-answer-What can managers do to encourage
useful conflict during a meeting to lessen inhibition about disagreeing and make
the conflict less personal?
Evaluate leadership style
Promote affective conflict
Provide a devil's advocate
Involve others in collaboration
People respond based on their interpretation of others' intentions. - correct-
answer-Why is consideration of intentions important in conflict situations?
People tend to think before they act in some situations.
People have habitual patterns of response to conflict situations.
Selfish intentions of people often leads to poor decision making.
People respond based on their interpretation of others' intentions.
Cooperativeness and assertiveness - correct-answer-What describes dimensions
of conflict-handling intentions?
,2
Comparativity and associativity
Collaboration and aggressiveness
Competitiveness and acquiescence
Cooperativeness and assertiveness
Expansion of resources - correct-answer-A supervisor assigned office space to
three new employees. The employees were upset by the offices they were given.
The first had a large office but wanted a window, the second had a new computer
but wanted room for some plants, and the third had a window but needed high-
speed computing to perform the job well.
Which conflict resolution technique can the supervisor use to create a win-win
solution for these employees?
Problem solving
Authoritative command
Expansion of resources
Altering the human variables
Restructuring the organization - correct-answer-A corporation is experiencing
dysfunction in their work teams. The team leader plans to realign work groups
based on employees' work locations, and also to alter rules and regulations in the
groups and make additional changes to "shake things up a bit."
,3
Which conflict-stimulation technique is the team leader applying?
Avoidance
Communication
Knowledge management
Restructuring the organization
Market control - correct-answer-Which type of control system is being
implemented when management uses prices, profit centers, and exchange
relationships as a control?
Choose 1 answer
Clan control
Market control
Dynamic control
Bureaucratic control
Taking corrective action - correct-answer-What is the fourth step of the control
process which ensures that operations are adjusted to achieve planned results?
Choose 1 answer
, 4
Measuring performance
Taking corrective action
Setting performance standards
Comparing performance against standards
Peer pressure - correct-answer-A corporation recently disbanded its flex time
schedule for employees and now requires that all employees work 9:00 a.m. to
6:00 p.m. Monday through Friday. The employees banded together in opposition
of the change.
What were the employees of the corporation experiencing?
Apathy
Timing
Peer pressure
Abilene paradox
Negotiation and reward - correct-answer-The manager of the human resources
department at a corporation agreed to authorize one-hour lunch breaks for all
employees of the organization as long as the production manager agreed to
shorten the morning and afternoon breaks of all employees to 15 minutes.
Which approach were the managers using to enlist cooperation for the change?
Test Prep - WGU - Principles Of Management -
C483 2025 | Comprehensive Q&A For
Guaranteed Success
Provide a devil's advocate - correct-answer-What can managers do to encourage
useful conflict during a meeting to lessen inhibition about disagreeing and make
the conflict less personal?
Evaluate leadership style
Promote affective conflict
Provide a devil's advocate
Involve others in collaboration
People respond based on their interpretation of others' intentions. - correct-
answer-Why is consideration of intentions important in conflict situations?
People tend to think before they act in some situations.
People have habitual patterns of response to conflict situations.
Selfish intentions of people often leads to poor decision making.
People respond based on their interpretation of others' intentions.
Cooperativeness and assertiveness - correct-answer-What describes dimensions
of conflict-handling intentions?
,2
Comparativity and associativity
Collaboration and aggressiveness
Competitiveness and acquiescence
Cooperativeness and assertiveness
Expansion of resources - correct-answer-A supervisor assigned office space to
three new employees. The employees were upset by the offices they were given.
The first had a large office but wanted a window, the second had a new computer
but wanted room for some plants, and the third had a window but needed high-
speed computing to perform the job well.
Which conflict resolution technique can the supervisor use to create a win-win
solution for these employees?
Problem solving
Authoritative command
Expansion of resources
Altering the human variables
Restructuring the organization - correct-answer-A corporation is experiencing
dysfunction in their work teams. The team leader plans to realign work groups
based on employees' work locations, and also to alter rules and regulations in the
groups and make additional changes to "shake things up a bit."
,3
Which conflict-stimulation technique is the team leader applying?
Avoidance
Communication
Knowledge management
Restructuring the organization
Market control - correct-answer-Which type of control system is being
implemented when management uses prices, profit centers, and exchange
relationships as a control?
Choose 1 answer
Clan control
Market control
Dynamic control
Bureaucratic control
Taking corrective action - correct-answer-What is the fourth step of the control
process which ensures that operations are adjusted to achieve planned results?
Choose 1 answer
, 4
Measuring performance
Taking corrective action
Setting performance standards
Comparing performance against standards
Peer pressure - correct-answer-A corporation recently disbanded its flex time
schedule for employees and now requires that all employees work 9:00 a.m. to
6:00 p.m. Monday through Friday. The employees banded together in opposition
of the change.
What were the employees of the corporation experiencing?
Apathy
Timing
Peer pressure
Abilene paradox
Negotiation and reward - correct-answer-The manager of the human resources
department at a corporation agreed to authorize one-hour lunch breaks for all
employees of the organization as long as the production manager agreed to
shorten the morning and afternoon breaks of all employees to 15 minutes.
Which approach were the managers using to enlist cooperation for the change?
