,TESTBANK for Automotive Maintenance & Light
Repair, 3rd Edition Rob Thompson
Notes
1- All Chapters are step by step.
2- We have shown you 10 pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many new
editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
Our website:
testbanks-store.com
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
1. An entry-level technician is one who is certified and has experience with most of the systems on the vehicle.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 6
DATE CREATED: 1/13/2023 12:46 PM
DATE MODIFIED: 1/13/2023 12:48 PM
2. Some states require auto technicians to be ASE certified to perform repairs.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 13
DATE CREATED: 1/13/2023 12:48 PM
DATE MODIFIED: 1/13/2023 12:50 PM
3. Most post-secondary schools are two-year programs.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 10
DATE CREATED: 1/15/2023 9:53 PM
DATE MODIFIED: 1/15/2023 10:15 PM
4. Most vehicles in the late 1800s and early 1900s were powered by gasoline.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 2
DATE CREATED: 1/15/2023 10:09 PM
DATE MODIFIED: 1/15/2023 10:15 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
5. Technical schools often have shorter completion times than a community college.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 10
DATE CREATED: 1/15/2023 10:15 PM
DATE MODIFIED: 1/15/2023 10:19 PM
6. Typically, whose job is it to complete the service order?
a. service manager
b. parts manager
c. master automotive technician
d. service advisor
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 8
DATE CREATED: 1/15/2023 10:20 PM
DATE MODIFIED: 1/15/2023 10:21 PM
7. To be successful, a parts counter person must possess all the following skills EXCEPT:
a. sales skills
b. transmission repair skills
c. vehicle knowledge
d. inventory skills
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGES: 7-8
DATE CREATED: 1/15/2023 10:22 PM
DATE MODIFIED: 1/15/2023 10:30 PM
8. Which ability must a current automotive technician have to be successful?
a. a sound understanding of automotive technology
b. on-the-job experience
c. continuous training in new technology
d. all answers are correct
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGES: 6,9
DATE CREATED: 1/15/2023 10:31 PM
DATE MODIFIED: 1/15/2023 10:32 PM
9. Which type of technician must pass the eight ASE automotive certification tests A1 through A8?
a. collision technician
b. master automotive technician
c. service technician
d. parts technician
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 12
DATE CREATED: 1/15/2023 10:32 PM
DATE MODIFIED: 1/15/2023 10:36 PM
10. How many years are ASE student certification tests valid?
a. two
b. four
c. five
d. seven
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 13
DATE CREATED: 1/15/2023 10:37 PM
DATE MODIFIED: 1/15/2023 11:19 PM
11. Besides automotive technicians, which of the following jobs require(s) a good working knowledge of all automotive
systems and all major components?
a. parts specialist
b. service advisor
c. service manager
d. all answers are correct
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
HAS VARIABLES: False
OTHER: PAGES: 5-8
DATE CREATED: 1/15/2023 11:19 PM
DATE MODIFIED: 1/15/2023 11:20 PM
12. What describes the requirement for individuals to learn and acquire new skills as the automotive industry changes?
a. aftermarket learning
b. manufacturer training
c. lifelong learning
d. online learning
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 11
DATE CREATED: 1/15/2023 11:20 PM
DATE MODIFIED: 1/15/2023 11:21 PM
13. What technician typically repairs a vehicle after it has suffered some type of body or structural damage?
a. Entry-level
b. Collision
c. Express
d. Parts
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 7
DATE CREATED: 1/15/2023 11:21 PM
DATE MODIFIED: 1/15/2023 11:22 PM
14. The organization that was formed to certify technicians is:
a. ASA
b. ASE
c. SAE
d. EPA
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 12
DATE CREATED: 1/15/2023 11:22 PM
DATE MODIFIED: 1/15/2023 11:25 PM
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
15. Which of the following tasks is commonly performed by an express technician?
a. Oil and filter change
b. Major brake repair
c. Transmission replacement
d. Collision repair
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 6
DATE CREATED: 1/15/2023 11:25 PM
DATE MODIFIED: 1/15/2023 11:26 PM
16. Which task is commonly expected of a line technician?
a. warranty repair
b. basic brake repair
c. assist in training new employees
d. all answers are correct
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 6
DATE CREATED: 1/15/2023 11:27 PM
DATE MODIFIED: 1/15/2023 11:28 PM
17. Which of the following tasks is NOT commonly expected of an entry level technician?
a. Oil and filter change
b. Basic brake repair
c. Replace transmission fluid
d. Diagnose trouble codes
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 1/15/2023 11:29 PM
DATE MODIFIED: 1/15/2023 11:29 PM
18. Which skill is necessary for individuals working in Customer Service industries?
a. Warranty
b. Technical
c. Interpersonal
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
d. Mechanical
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGES: 6
DATE CREATED: 1/15/2023 11:29 PM
DATE MODIFIED: 1/15/2023 11:35 PM
19. Which privately owned and operated schools offer diploma and degree programs?
a. Post-secondary schools
b. ASE foundation schools
c. Secondary schools
d. Technical schools
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGES: 10
DATE CREATED: 1/15/2023 11:35 PM
DATE MODIFIED: 1/15/2023 11:36 PM
20. Current accessories such as power windows, power door locks, and rear window defoggers are standard equipment on
today’s vehicles due to?
a. diesel power
b. aerodynamics
c. natural gas
d. The electronic revolution
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 4
DATE CREATED: 1/15/2023 11:36 PM
DATE MODIFIED: 1/15/2023 11:37 PM
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 02: Safety
1. Nitrile gloves are allergy safe but weaker than latex gloves.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 19
DATE CREATED: 1/15/2023 11:38 PM
DATE MODIFIED: 1/15/2023 11:40 PM
2. Nitrile gloves protect your skin when working with fuels, solvents, and other chemicals.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 19
DATE CREATED: 1/15/2023 11:40 PM
DATE MODIFIED: 1/15/2023 11:44 PM
3. Safety data sheets (SDS) should be kept in a locked cabinet in the service manager’s or supervisor’s office.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 29
DATE CREATED: 1/15/2023 11:44 PM
DATE MODIFIED: 1/15/2023 11:45 PM
4. Lifts are either pneumatic-hydraulic or electric-hydraulic.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 24
DATE CREATED: 1/15/2023 11:45 PM
DATE MODIFIED: 1/15/2023 11:45 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
, Name: Class: Date:
Chapter 02: Safety
5. Nearly every liquid, chemical, and solvent used by the vehicle and for service and repair are considered hazardous
waste.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 29
DATE CREATED: 1/15/2023 11:45 PM
DATE MODIFIED: 1/15/2023 11:47 PM
6. Safety glasses, safety goggles, or a face shield are required when workers are exposed to which of the following?
a. flying particles
b. molten metal
c. liquid chemicals
d. all answers are correct
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 17
DATE CREATED: 1/15/2023 11:49 PM
DATE MODIFIED: 1/15/2023 11:50 PM
7. ______ substances can, when allowed to mix or come into contact with other substances, create harmful gases or start a
fire
a. Toxic
b. Reactive
c. Flammable
d. Corrosive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 29
DATE CREATED: 1/15/2023 11:50 PM
DATE MODIFIED: 1/15/2023 11:51 PM
8. According to government data, how many workers in the United States sustain an eye injury that requires medical
treatment?
a. 20
b. 200
Copyright Cengage Learning. Powered by Cognero. Page 2
Repair, 3rd Edition Rob Thompson
Notes
1- All Chapters are step by step.
2- We have shown you 10 pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many new
editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
Our website:
testbanks-store.com
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
1. An entry-level technician is one who is certified and has experience with most of the systems on the vehicle.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 6
DATE CREATED: 1/13/2023 12:46 PM
DATE MODIFIED: 1/13/2023 12:48 PM
2. Some states require auto technicians to be ASE certified to perform repairs.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 13
DATE CREATED: 1/13/2023 12:48 PM
DATE MODIFIED: 1/13/2023 12:50 PM
3. Most post-secondary schools are two-year programs.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 10
DATE CREATED: 1/15/2023 9:53 PM
DATE MODIFIED: 1/15/2023 10:15 PM
4. Most vehicles in the late 1800s and early 1900s were powered by gasoline.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 2
DATE CREATED: 1/15/2023 10:09 PM
DATE MODIFIED: 1/15/2023 10:15 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
5. Technical schools often have shorter completion times than a community college.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 10
DATE CREATED: 1/15/2023 10:15 PM
DATE MODIFIED: 1/15/2023 10:19 PM
6. Typically, whose job is it to complete the service order?
a. service manager
b. parts manager
c. master automotive technician
d. service advisor
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 8
DATE CREATED: 1/15/2023 10:20 PM
DATE MODIFIED: 1/15/2023 10:21 PM
7. To be successful, a parts counter person must possess all the following skills EXCEPT:
a. sales skills
b. transmission repair skills
c. vehicle knowledge
d. inventory skills
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGES: 7-8
DATE CREATED: 1/15/2023 10:22 PM
DATE MODIFIED: 1/15/2023 10:30 PM
8. Which ability must a current automotive technician have to be successful?
a. a sound understanding of automotive technology
b. on-the-job experience
c. continuous training in new technology
d. all answers are correct
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGES: 6,9
DATE CREATED: 1/15/2023 10:31 PM
DATE MODIFIED: 1/15/2023 10:32 PM
9. Which type of technician must pass the eight ASE automotive certification tests A1 through A8?
a. collision technician
b. master automotive technician
c. service technician
d. parts technician
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 12
DATE CREATED: 1/15/2023 10:32 PM
DATE MODIFIED: 1/15/2023 10:36 PM
10. How many years are ASE student certification tests valid?
a. two
b. four
c. five
d. seven
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 13
DATE CREATED: 1/15/2023 10:37 PM
DATE MODIFIED: 1/15/2023 11:19 PM
11. Besides automotive technicians, which of the following jobs require(s) a good working knowledge of all automotive
systems and all major components?
a. parts specialist
b. service advisor
c. service manager
d. all answers are correct
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
HAS VARIABLES: False
OTHER: PAGES: 5-8
DATE CREATED: 1/15/2023 11:19 PM
DATE MODIFIED: 1/15/2023 11:20 PM
12. What describes the requirement for individuals to learn and acquire new skills as the automotive industry changes?
a. aftermarket learning
b. manufacturer training
c. lifelong learning
d. online learning
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 11
DATE CREATED: 1/15/2023 11:20 PM
DATE MODIFIED: 1/15/2023 11:21 PM
13. What technician typically repairs a vehicle after it has suffered some type of body or structural damage?
a. Entry-level
b. Collision
c. Express
d. Parts
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 7
DATE CREATED: 1/15/2023 11:21 PM
DATE MODIFIED: 1/15/2023 11:22 PM
14. The organization that was formed to certify technicians is:
a. ASA
b. ASE
c. SAE
d. EPA
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 12
DATE CREATED: 1/15/2023 11:22 PM
DATE MODIFIED: 1/15/2023 11:25 PM
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
15. Which of the following tasks is commonly performed by an express technician?
a. Oil and filter change
b. Major brake repair
c. Transmission replacement
d. Collision repair
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 6
DATE CREATED: 1/15/2023 11:25 PM
DATE MODIFIED: 1/15/2023 11:26 PM
16. Which task is commonly expected of a line technician?
a. warranty repair
b. basic brake repair
c. assist in training new employees
d. all answers are correct
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 6
DATE CREATED: 1/15/2023 11:27 PM
DATE MODIFIED: 1/15/2023 11:28 PM
17. Which of the following tasks is NOT commonly expected of an entry level technician?
a. Oil and filter change
b. Basic brake repair
c. Replace transmission fluid
d. Diagnose trouble codes
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 1/15/2023 11:29 PM
DATE MODIFIED: 1/15/2023 11:29 PM
18. Which skill is necessary for individuals working in Customer Service industries?
a. Warranty
b. Technical
c. Interpersonal
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Introduction to the Automotive Industry
d. Mechanical
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGES: 6
DATE CREATED: 1/15/2023 11:29 PM
DATE MODIFIED: 1/15/2023 11:35 PM
19. Which privately owned and operated schools offer diploma and degree programs?
a. Post-secondary schools
b. ASE foundation schools
c. Secondary schools
d. Technical schools
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGES: 10
DATE CREATED: 1/15/2023 11:35 PM
DATE MODIFIED: 1/15/2023 11:36 PM
20. Current accessories such as power windows, power door locks, and rear window defoggers are standard equipment on
today’s vehicles due to?
a. diesel power
b. aerodynamics
c. natural gas
d. The electronic revolution
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 4
DATE CREATED: 1/15/2023 11:36 PM
DATE MODIFIED: 1/15/2023 11:37 PM
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 02: Safety
1. Nitrile gloves are allergy safe but weaker than latex gloves.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 19
DATE CREATED: 1/15/2023 11:38 PM
DATE MODIFIED: 1/15/2023 11:40 PM
2. Nitrile gloves protect your skin when working with fuels, solvents, and other chemicals.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 19
DATE CREATED: 1/15/2023 11:40 PM
DATE MODIFIED: 1/15/2023 11:44 PM
3. Safety data sheets (SDS) should be kept in a locked cabinet in the service manager’s or supervisor’s office.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 29
DATE CREATED: 1/15/2023 11:44 PM
DATE MODIFIED: 1/15/2023 11:45 PM
4. Lifts are either pneumatic-hydraulic or electric-hydraulic.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 24
DATE CREATED: 1/15/2023 11:45 PM
DATE MODIFIED: 1/15/2023 11:45 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
, Name: Class: Date:
Chapter 02: Safety
5. Nearly every liquid, chemical, and solvent used by the vehicle and for service and repair are considered hazardous
waste.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
OTHER: PAGE: 29
DATE CREATED: 1/15/2023 11:45 PM
DATE MODIFIED: 1/15/2023 11:47 PM
6. Safety glasses, safety goggles, or a face shield are required when workers are exposed to which of the following?
a. flying particles
b. molten metal
c. liquid chemicals
d. all answers are correct
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 17
DATE CREATED: 1/15/2023 11:49 PM
DATE MODIFIED: 1/15/2023 11:50 PM
7. ______ substances can, when allowed to mix or come into contact with other substances, create harmful gases or start a
fire
a. Toxic
b. Reactive
c. Flammable
d. Corrosive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
OTHER: PAGE: 29
DATE CREATED: 1/15/2023 11:50 PM
DATE MODIFIED: 1/15/2023 11:51 PM
8. According to government data, how many workers in the United States sustain an eye injury that requires medical
treatment?
a. 20
b. 200
Copyright Cengage Learning. Powered by Cognero. Page 2
