NSG 251 Final Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
individuals ability to:
-resolve personal issues
-know personal vulnerabilities and prejudices
-beware of countertransference - CORRECT ANSWER what is self-awareness?
ability to manage our behaviors, thoughts, and emotions in a conscious and productive way -
CORRECT ANSWER what is self-management?
ability to take the perspective of and empathize with others - CORRECT
ANSWER what is social awareness?
a strategy in which an organization maintains an ongoing level of engagement with its client
-create a partnership instead of viewing the relationship as merely transactional - CORRECT
ANSWER what is relationship management?
-acute stress
-chronic stress
-distress (harmful stress)
-eustress (beneficial stress) - CORRECT ANSWER what are the types of stress?
Physical Reactions: fatigue, health problems
Psychological Reactions: fear, guilt, emotional numbing, anger, anxiety, depression -
CORRECT ANSWER what are common reactions to stress?
children express stress through behavior, usually corresponding with their developmental
stage and family patterns
, -ex: acting out behaviors, psychosomatic illnesses - CORRECT ANSWER how might
children respond to stress/distress?
1. information is missing or not communicated
2. environment causes tension or competition
3. skills are lacking from one or both parties
4. values are different
5. sense of identity clashes or is taken advantage of - CORRECT ANSWER Why does
conflict occur?
-be calm and use neutral language
-listen actively
-analyze the problem
-work together and find a common resolution
-set fair boundaries
conflict management styles: accommodating, avoiding, compromising, collaborating,
competing. - CORRECT ANSWER How can nurses handle conflict?
avoidance - CORRECT ANSWER reaction to conflict that involves ignoring the
problem by doing nothing at all, or deemphasizing the disagreement.
accommodation - CORRECT ANSWER resolves the conflict by giving in to the
opposing party
competition - CORRECT ANSWER addresses the conflict directly to end conflict as
quickly as possible (does not take input from other party)
compromise - CORRECT ANSWER settling differences
-neither side gets exactly what they want ("lose-lose")
QUESTIONS AND CORRECT ANSWERS
individuals ability to:
-resolve personal issues
-know personal vulnerabilities and prejudices
-beware of countertransference - CORRECT ANSWER what is self-awareness?
ability to manage our behaviors, thoughts, and emotions in a conscious and productive way -
CORRECT ANSWER what is self-management?
ability to take the perspective of and empathize with others - CORRECT
ANSWER what is social awareness?
a strategy in which an organization maintains an ongoing level of engagement with its client
-create a partnership instead of viewing the relationship as merely transactional - CORRECT
ANSWER what is relationship management?
-acute stress
-chronic stress
-distress (harmful stress)
-eustress (beneficial stress) - CORRECT ANSWER what are the types of stress?
Physical Reactions: fatigue, health problems
Psychological Reactions: fear, guilt, emotional numbing, anger, anxiety, depression -
CORRECT ANSWER what are common reactions to stress?
children express stress through behavior, usually corresponding with their developmental
stage and family patterns
, -ex: acting out behaviors, psychosomatic illnesses - CORRECT ANSWER how might
children respond to stress/distress?
1. information is missing or not communicated
2. environment causes tension or competition
3. skills are lacking from one or both parties
4. values are different
5. sense of identity clashes or is taken advantage of - CORRECT ANSWER Why does
conflict occur?
-be calm and use neutral language
-listen actively
-analyze the problem
-work together and find a common resolution
-set fair boundaries
conflict management styles: accommodating, avoiding, compromising, collaborating,
competing. - CORRECT ANSWER How can nurses handle conflict?
avoidance - CORRECT ANSWER reaction to conflict that involves ignoring the
problem by doing nothing at all, or deemphasizing the disagreement.
accommodation - CORRECT ANSWER resolves the conflict by giving in to the
opposing party
competition - CORRECT ANSWER addresses the conflict directly to end conflict as
quickly as possible (does not take input from other party)
compromise - CORRECT ANSWER settling differences
-neither side gets exactly what they want ("lose-lose")
