Professional Administrative Certification of Excellence
(PACE) 1 Module 1 - Interpersonal Communications
Questions With Complete Solutions
2. PRODUCE-Create a first draft Correct Answers Just put
something down on paper, stream-of-consciousness style.
CAUTION: DO NOT EVER DELIVER A FIRST DRAFT.
Always complete the editing process prior to formally sharing
your writing. Informally, you may choose to share unedited
work with an advisor or feedback partner for editing assistance.
2. PRODUCE-Remove distractions Correct Answers Writing
is a methodical and mentally absorbing task.
Distractions and interruptions will only slow the process down
and increase the likelihood of errors. If possible (especially
when writing a substantial piece) send
calls directly to voicemail, turn off email notifications, and place
a "do not disturb" sign on your door or at your desk
2. PRODUCE-Stop self-criticism Correct Answers At this
point in the process, you should not be worried about creating a
perfect final product. Being overly self-critical will only hinder
your output. Resist the urge to judge your work for now.
2. PRODUCE-Take breaks Correct Answers Writing is
severely taxing on the mind. However, many people find they
fall into a rhythm with it, and they worry that taking breaks will
make it hard to get that rhythm back. Be proactive and take
breaks before you need them.
,2. PRODUCE-Utilize templates Correct Answers A template
is like using a pattern—a pre-existing structure for your writing.
Don't reinvent the wheel each time you write a letter, memo,
email, report, etc. For items you frequently work on, create fill-
in-the-blank style templates that allow you to make minimal
changes and customizations each time you use them.
3 types of security threats Correct Answers Internal -
employees who intentionally or unintentionally collect,
communicate, or distribute confidential information
External - hackers, organized crime groups, competitors and
former employees
Partners - clients, vendors, suppliers & business assoc.
3-step business writing fundamentals Correct Answers Prepare
- outline is most useful preparation device
Produce - never deliver first draft; remove distractions; use
templates; stop self-criticism; take breaks
Proof - read aloud; print; don't rely on computer; get outside
perspective
4 parts of emotional intelligence Correct Answers self-
awareness, self-management, social awareness, relationship
management
5 levels of leadership (John Maxwell) Correct Answers 1.
Position
2. Permission
3. Production
4. People Development
5. Pinnacle
,5 levels of leadership (John Maxwell) 1. Position Correct
Answers (Rights)People follow because they have to
5 levels of leadership (John Maxwell) 2. Permission Correct
Answers (Relationship)People Follow because they want to.
5 levels of leadership (John Maxwell) 3. Production Correct
Answers (Results)People follow because of what you've done
for the organization
5 levels of leadership (John Maxwell) 4. People Development
Correct Answers (Reproduction)People follow because of what
you've done for them.
5 levels of leadership (John Maxwell) 5. Pinnacle Correct
Answers (Respect)People follow you because of who you are
and what you represent
5 levels of leadership-four higher levels involve Correct
Answers creating strong relationships, showing proven results,
personally helping others develop, and building a powerful
reputation in
the workplace.
5 Levels of the Leadership Correct Answers 1. Position
2. Permission
3. Production
4. People Development
5. Pinnacle
, 7 habits of highly effective people Correct Answers 1. Be
proactive
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
A lot / alot Correct Answers · Alot is not a word.
A while / awhile Correct Answers · A while: A noun, a period
of time ("It's been a while since we last spoke.")
· Awhile: An adverb meaning for a time ("I was away from my
desk awhile.")
Accuracy is ..... Correct Answers a fundamental component of
exceptional business writing.
Acknowledge the Request Correct Answers (1) you
understand what is being asked of you and
(2) you are eager to help in the best way you can.
acknowledgement is not.......... Correct Answers the same as
agreement
Active Listening Skills Correct Answers Non-verbal / Verbal
Active Listening Skills - Nonverbal - Don't Interrupt Correct
Answers Interrupting blocks your ability to listen because
you're more focused on your own message than that of the
(PACE) 1 Module 1 - Interpersonal Communications
Questions With Complete Solutions
2. PRODUCE-Create a first draft Correct Answers Just put
something down on paper, stream-of-consciousness style.
CAUTION: DO NOT EVER DELIVER A FIRST DRAFT.
Always complete the editing process prior to formally sharing
your writing. Informally, you may choose to share unedited
work with an advisor or feedback partner for editing assistance.
2. PRODUCE-Remove distractions Correct Answers Writing
is a methodical and mentally absorbing task.
Distractions and interruptions will only slow the process down
and increase the likelihood of errors. If possible (especially
when writing a substantial piece) send
calls directly to voicemail, turn off email notifications, and place
a "do not disturb" sign on your door or at your desk
2. PRODUCE-Stop self-criticism Correct Answers At this
point in the process, you should not be worried about creating a
perfect final product. Being overly self-critical will only hinder
your output. Resist the urge to judge your work for now.
2. PRODUCE-Take breaks Correct Answers Writing is
severely taxing on the mind. However, many people find they
fall into a rhythm with it, and they worry that taking breaks will
make it hard to get that rhythm back. Be proactive and take
breaks before you need them.
,2. PRODUCE-Utilize templates Correct Answers A template
is like using a pattern—a pre-existing structure for your writing.
Don't reinvent the wheel each time you write a letter, memo,
email, report, etc. For items you frequently work on, create fill-
in-the-blank style templates that allow you to make minimal
changes and customizations each time you use them.
3 types of security threats Correct Answers Internal -
employees who intentionally or unintentionally collect,
communicate, or distribute confidential information
External - hackers, organized crime groups, competitors and
former employees
Partners - clients, vendors, suppliers & business assoc.
3-step business writing fundamentals Correct Answers Prepare
- outline is most useful preparation device
Produce - never deliver first draft; remove distractions; use
templates; stop self-criticism; take breaks
Proof - read aloud; print; don't rely on computer; get outside
perspective
4 parts of emotional intelligence Correct Answers self-
awareness, self-management, social awareness, relationship
management
5 levels of leadership (John Maxwell) Correct Answers 1.
Position
2. Permission
3. Production
4. People Development
5. Pinnacle
,5 levels of leadership (John Maxwell) 1. Position Correct
Answers (Rights)People follow because they have to
5 levels of leadership (John Maxwell) 2. Permission Correct
Answers (Relationship)People Follow because they want to.
5 levels of leadership (John Maxwell) 3. Production Correct
Answers (Results)People follow because of what you've done
for the organization
5 levels of leadership (John Maxwell) 4. People Development
Correct Answers (Reproduction)People follow because of what
you've done for them.
5 levels of leadership (John Maxwell) 5. Pinnacle Correct
Answers (Respect)People follow you because of who you are
and what you represent
5 levels of leadership-four higher levels involve Correct
Answers creating strong relationships, showing proven results,
personally helping others develop, and building a powerful
reputation in
the workplace.
5 Levels of the Leadership Correct Answers 1. Position
2. Permission
3. Production
4. People Development
5. Pinnacle
, 7 habits of highly effective people Correct Answers 1. Be
proactive
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
A lot / alot Correct Answers · Alot is not a word.
A while / awhile Correct Answers · A while: A noun, a period
of time ("It's been a while since we last spoke.")
· Awhile: An adverb meaning for a time ("I was away from my
desk awhile.")
Accuracy is ..... Correct Answers a fundamental component of
exceptional business writing.
Acknowledge the Request Correct Answers (1) you
understand what is being asked of you and
(2) you are eager to help in the best way you can.
acknowledgement is not.......... Correct Answers the same as
agreement
Active Listening Skills Correct Answers Non-verbal / Verbal
Active Listening Skills - Nonverbal - Don't Interrupt Correct
Answers Interrupting blocks your ability to listen because
you're more focused on your own message than that of the
