C-ONQS I Quality and Safety
Assessment and Gap Analysis Exam
With 100% Correct Answers
Team function - CORRECT ANSWER✔✔The five functions are trust, conflict management,
commitment, accountability and focusing on results.
Team leadership - CORRECT ANSWER✔✔Must be able to build cohesive and productive work
and project teams in order to achieve the required outputs, either as a work unit or as a
component within the organization.
Behavioral Indicators:
1. Values the contribution of all team members.
2. Focuses own efforts on working with the team to achieve the desired results.
3. Participates in activities that lead to a sense of identity on projects.
4. Motivates and inspires others to self-empowerment and self-respect.
5. Evaluates performance of the team in order to ensure the achievement of the team's
objectives.
Team empowerment - CORRECT ANSWER✔✔
Quality assurance versus quality improvement healthcare - CORRECT ANSWER✔✔According to
the Health Resources and Services Administration (HRSA), quality assurance (QA) measures
compliance against certain necessary standards, typically focusing on individuals, whereas
quality improvement (QI) is a continuous improvement process focused on processes and
systems.
, Quality and safety learning principles - CORRECT ANSWER✔✔Three principles of safe design
are:
Standardize when possible,
Create independent checks, and
Learn from defects.
These principles sculpt the means with which unit teams are able to scrutinize their
environment and the processes to deliver safety patient care.
Standardize when possible
In standardizing procedures, unit teams are able to alleviate duplications of labor and resources.
This in turn will save unit teams valuable time and energy when working on their quality
improvement projects. Examples from CUSP teams include the use of checklists and the
provision of standardized staff training.
Create independent checks
Independent checks help guarantee the patient receives the highest quality of care possible.
Independent checks include checklists and protocols that help unit teams standardize care and
procedures on their unit. Examples created by CUSP teams in larger hospitals include
medication stop orders and the installation of a preterm delivery protocol. CUSP teams are able
to focus on patient care and have confidence that any accidental breach in protocol will be
caught by a check or team alert when the break in policy or procedure occurs.
Learn from defects
This principle calls for unit teams to evaluate their processes and learn from defects and, when
possible, to share what they learn with other similar care settings. When learning from defects,
unit teams identify:
What happened?
Why did it happen?
What will we do to reduce the recurrence?
How will we know it worked?
In determining the defect that occurred, teams reconstruct the timeline of the event by placing
themselves in the midst of the incident as it unfolded. Analyzing what happened and why it
happened helps the team understand the contributing factors and processes. Through
proposing, prioritizing, and implementing solutions, unit teams seek to min
Assessment and Gap Analysis Exam
With 100% Correct Answers
Team function - CORRECT ANSWER✔✔The five functions are trust, conflict management,
commitment, accountability and focusing on results.
Team leadership - CORRECT ANSWER✔✔Must be able to build cohesive and productive work
and project teams in order to achieve the required outputs, either as a work unit or as a
component within the organization.
Behavioral Indicators:
1. Values the contribution of all team members.
2. Focuses own efforts on working with the team to achieve the desired results.
3. Participates in activities that lead to a sense of identity on projects.
4. Motivates and inspires others to self-empowerment and self-respect.
5. Evaluates performance of the team in order to ensure the achievement of the team's
objectives.
Team empowerment - CORRECT ANSWER✔✔
Quality assurance versus quality improvement healthcare - CORRECT ANSWER✔✔According to
the Health Resources and Services Administration (HRSA), quality assurance (QA) measures
compliance against certain necessary standards, typically focusing on individuals, whereas
quality improvement (QI) is a continuous improvement process focused on processes and
systems.
, Quality and safety learning principles - CORRECT ANSWER✔✔Three principles of safe design
are:
Standardize when possible,
Create independent checks, and
Learn from defects.
These principles sculpt the means with which unit teams are able to scrutinize their
environment and the processes to deliver safety patient care.
Standardize when possible
In standardizing procedures, unit teams are able to alleviate duplications of labor and resources.
This in turn will save unit teams valuable time and energy when working on their quality
improvement projects. Examples from CUSP teams include the use of checklists and the
provision of standardized staff training.
Create independent checks
Independent checks help guarantee the patient receives the highest quality of care possible.
Independent checks include checklists and protocols that help unit teams standardize care and
procedures on their unit. Examples created by CUSP teams in larger hospitals include
medication stop orders and the installation of a preterm delivery protocol. CUSP teams are able
to focus on patient care and have confidence that any accidental breach in protocol will be
caught by a check or team alert when the break in policy or procedure occurs.
Learn from defects
This principle calls for unit teams to evaluate their processes and learn from defects and, when
possible, to share what they learn with other similar care settings. When learning from defects,
unit teams identify:
What happened?
Why did it happen?
What will we do to reduce the recurrence?
How will we know it worked?
In determining the defect that occurred, teams reconstruct the timeline of the event by placing
themselves in the midst of the incident as it unfolded. Analyzing what happened and why it
happened helps the team understand the contributing factors and processes. Through
proposing, prioritizing, and implementing solutions, unit teams seek to min
