Communication in Nursing - COMS 2320 EXAM 1
Questions With Complete Solutions
3 types of assertions Correct Answers -basic
-empathetic
-escalations
accounts Correct Answers attempts to explain the FTA;
excuses ; justifications
active strategies Correct Answers -manipulating the social
environment and then observing how someone reacts
-asking third party about the person in question
aggression Correct Answers violence or angry verbal
responses
apologies Correct Answers admissions of responsibility or
regret
Artifacts Correct Answers - personal objects that we use to
indicate to others important info about ourselves
attribution Correct Answers explanation for the behavior of
other people
attribution errors Correct Answers -self serving bias
-fundamental attribution error: overestimate internal cause ,
underestimate external causes
avoidance Correct Answers the act of evading something
, basic assertion Correct Answers Expresses an idea, belief, or
opinion; stands up for your rights or the rights of others
Buber's Levels of Communication Correct Answers I-It, I-
You, I-Thou
chronemics Correct Answers -use and value of time
Do words change over time? Correct Answers True
Edward Hall Correct Answers believed most spatial
interpretation is outside of awareness
empathetic assertion Correct Answers Conveys sensitivity to
the situation while taking an assertive position
environmental factors Correct Answers - the context in which
we communicate that influence how we act and feel
escalation assertion Correct Answers expresses more
empathetically when a simple assertion did not accomplish your
goals and your rights are violated
euphemism Correct Answers - polite, indirect expressions that
replace words and phrases considered harsh and impolite, or
which suggest something unpleasant or embarrassing
-ex: impaired (blind)
Questions With Complete Solutions
3 types of assertions Correct Answers -basic
-empathetic
-escalations
accounts Correct Answers attempts to explain the FTA;
excuses ; justifications
active strategies Correct Answers -manipulating the social
environment and then observing how someone reacts
-asking third party about the person in question
aggression Correct Answers violence or angry verbal
responses
apologies Correct Answers admissions of responsibility or
regret
Artifacts Correct Answers - personal objects that we use to
indicate to others important info about ourselves
attribution Correct Answers explanation for the behavior of
other people
attribution errors Correct Answers -self serving bias
-fundamental attribution error: overestimate internal cause ,
underestimate external causes
avoidance Correct Answers the act of evading something
, basic assertion Correct Answers Expresses an idea, belief, or
opinion; stands up for your rights or the rights of others
Buber's Levels of Communication Correct Answers I-It, I-
You, I-Thou
chronemics Correct Answers -use and value of time
Do words change over time? Correct Answers True
Edward Hall Correct Answers believed most spatial
interpretation is outside of awareness
empathetic assertion Correct Answers Conveys sensitivity to
the situation while taking an assertive position
environmental factors Correct Answers - the context in which
we communicate that influence how we act and feel
escalation assertion Correct Answers expresses more
empathetically when a simple assertion did not accomplish your
goals and your rights are violated
euphemism Correct Answers - polite, indirect expressions that
replace words and phrases considered harsh and impolite, or
which suggest something unpleasant or embarrassing
-ex: impaired (blind)
