, TESTBANK for Administrative Medical
Assisting, 9th Edition Linda L. French
Notes
1- All Chapters are step by step.
2- We have shown you 10 pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
Our website:
testbanks-store.com
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
b. identify patient resources
c. collect patient payments
d. make patient-related decisions
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
2. Which response would be appropriate for a medical assistant during an emergency situation?
a. speak loudly
b. work quickly
c. follow instructions
d. act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3. Which communication style describes assertiveness?
a. overbearing
b. confident
c. defensive
d. passive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.06: Differentiate between aggressive, assertive, and passive behaviors.
4. What is one way individuals can think critically?
a. observe the situation carefully.
b. act quickly.
c. do not ask questions.
d. follow the first instinct without looking for further options.
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities of the medical assistant
ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
5. Which term identifies a credential by a non-governmental professional organization to a medical assistant who has met
state or national standards?
a. registered
b. accredited
c. licensed
d. navigator
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
6. Which response would a medical assistant most likely anticipate from a patient given a poor diagnosis?
a. extreme variation
b. predictable quietness
c. high engagement
d. quick acceptance
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate effectively with empathy 2) Identify
the stages of grief
ABHES: MA.A.1.5.d - Define the developmental stages of life and their appropriate care
CAAHEP: V.C.13- Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
7. Which program focuses on medical care and support to patients and family members dealing with a terminal illness?
a. navigation
b. hospice
c. Medicare
d. public health
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.5.b -Provide support for terminally ill patients 1) Communicate effectively with empathy 2) Identify the
stages of grief
ABHES: MA.A.1.5.d - Define the developmental stages of life and their appropriate care
CAAHEP: V.C.13 Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
8. Which environment should the medical assistant be prepared to work in?
a. calm office routine
b. high-stress level events
c. easier patient care situations
d. low urgency cases
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical
assistant
MA.A.1.5.f. Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e.
values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: XI.C.4 Identify professional behaviors of a medical assistant.
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
9. Which agency or organization controls certification for medical assistants?
a. government agencies
b. professional organizations
c. employers
d. educational programs
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
CAAHEP: X.C.1 – Identify scope of practice and standards of care for medical assistants
LO 01.09: Summarize licensure, accreditation, certification, and registration.
10. Which behavior projects professionalism?
a. defer to others for decisions
b. emotional response to stress
c. work independent of the physician
d. demonstrate confidence
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
CAAHEP: XI.C Identify professional behaviors of a medical assistant
LO 01.08: Describe professional behavior and the appearance of a medical assistant.
11. Which behavior is the heart of health care professionalism?
a. putting yourself first
b. empathy and service
c. good computer skills
d. skill and education
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
MA.A.1.1.d List the general responsibilities and skills of the medical assistant
MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e.
values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: XI.C Identify professional behaviors of a medical assistant
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
12. Which job responsibility would be an administrative medical assistant role?
a. sterilizing equipment
b. assisting with diagnostic procedures
c. updating and maintaining patient records
d. administering medications and giving injections
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical
assistant
ABHES: MA.A.1.7 7.b Navigate electronic health records systems and practice management software
CAAHEP: XI.C.4 Identify professional behaviors of a medical assistant.
CAAHEP: X.C.1 – Identify scope of practice and standards of care for medical assistants
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
13. Which role is a responsibility of the medical assistant?
a. determine medical diagnoses
b. give medical advice
c. maintain confidentiality
d. set up computer programs
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical
assistant
CAAHEP: XI.C.4 Identify professional behaviors of a medical assistant
CAAHEP: X.C.1 – Identify scope of practice and standards of care for medical assistants
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
14. Which reason accounts for the faster-than-average growth in health care employment opportunities?
a. the rise in career training programs
b. rapid expansion of health insurance coverage
c. advances in clinical research
d. technological advances and an aging population
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.a - Describe the current employment outlook for the medical
assistant
LO 01.02: Describe the employment opportunities and outlook for those trained as administrative medical assistants.
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
15. Which term describes being able to put yourself in the patient’s situation and understand their viewpoint?
a. empathy
b. demeanor
c. sympathy
d. integrity
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening; A.8 Demonstrate self-
awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
16. At which stage of dying does a patient with a terminal illness reach a point of feeling at peace?
a. bargaining
b. anger
c. acceptance
d. denial
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate
effectively with empathy 2) Identify the stages of grief
MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.13 - Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
17. Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times during the
dying process?
a. anger
b. depression
c. denial
d. bargaining
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate
effectively with empathy 2) Identify the stages of grief
MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.13 - Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
18. During which stage of dying may the patient ask themself, “Why me?”
a. anger
b. depression
c. denial
d. acceptance
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate
effectively with empathy 2) Identify the stages of grief
MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
CAAHEP: V.C.13 - Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
19. During which stage of dying may the patient tend to hide information from others and negotiate the outcome of the
illness?
a. acceptance
b. depression
c. denial
d. bargaining
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate
effectively with empathy 2) Identify the stages of grief
MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
CAAHEP: V.C.13 - Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
20. Which term describes credentialing that is sanctioned by a state government and required for professional practice?
a. certification
b. accreditation
c. registration
d. licensure
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.1 - Identify scope of practice and standards of care for medical assistants
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
21. Many personalities can be found in work relationships. What type of personality is described as someone who
continually interrupts you with trivial information?
a. gossiper
b. disruptor
c. credit hog
d. know-it-all
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS:
ABHES: MA.A.1.5.f - Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant. A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
22. What are two indicators of job satisfaction?
a. empathy and sympathy
b. initiative and motivation
c. pessimism and aggression
d. wages and benefits
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
Copyright Cengage Learning. Powered by Cognero. Page 8
Assisting, 9th Edition Linda L. French
Notes
1- All Chapters are step by step.
2- We have shown you 10 pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
Our website:
testbanks-store.com
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
b. identify patient resources
c. collect patient payments
d. make patient-related decisions
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
2. Which response would be appropriate for a medical assistant during an emergency situation?
a. speak loudly
b. work quickly
c. follow instructions
d. act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3. Which communication style describes assertiveness?
a. overbearing
b. confident
c. defensive
d. passive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.06: Differentiate between aggressive, assertive, and passive behaviors.
4. What is one way individuals can think critically?
a. observe the situation carefully.
b. act quickly.
c. do not ask questions.
d. follow the first instinct without looking for further options.
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities of the medical assistant
ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
5. Which term identifies a credential by a non-governmental professional organization to a medical assistant who has met
state or national standards?
a. registered
b. accredited
c. licensed
d. navigator
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
6. Which response would a medical assistant most likely anticipate from a patient given a poor diagnosis?
a. extreme variation
b. predictable quietness
c. high engagement
d. quick acceptance
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate effectively with empathy 2) Identify
the stages of grief
ABHES: MA.A.1.5.d - Define the developmental stages of life and their appropriate care
CAAHEP: V.C.13- Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
7. Which program focuses on medical care and support to patients and family members dealing with a terminal illness?
a. navigation
b. hospice
c. Medicare
d. public health
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.5.b -Provide support for terminally ill patients 1) Communicate effectively with empathy 2) Identify the
stages of grief
ABHES: MA.A.1.5.d - Define the developmental stages of life and their appropriate care
CAAHEP: V.C.13 Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
8. Which environment should the medical assistant be prepared to work in?
a. calm office routine
b. high-stress level events
c. easier patient care situations
d. low urgency cases
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical
assistant
MA.A.1.5.f. Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e.
values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: XI.C.4 Identify professional behaviors of a medical assistant.
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
9. Which agency or organization controls certification for medical assistants?
a. government agencies
b. professional organizations
c. employers
d. educational programs
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
CAAHEP: X.C.1 – Identify scope of practice and standards of care for medical assistants
LO 01.09: Summarize licensure, accreditation, certification, and registration.
10. Which behavior projects professionalism?
a. defer to others for decisions
b. emotional response to stress
c. work independent of the physician
d. demonstrate confidence
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
CAAHEP: XI.C Identify professional behaviors of a medical assistant
LO 01.08: Describe professional behavior and the appearance of a medical assistant.
11. Which behavior is the heart of health care professionalism?
a. putting yourself first
b. empathy and service
c. good computer skills
d. skill and education
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
MA.A.1.1.d List the general responsibilities and skills of the medical assistant
MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e.
values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: XI.C Identify professional behaviors of a medical assistant
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
12. Which job responsibility would be an administrative medical assistant role?
a. sterilizing equipment
b. assisting with diagnostic procedures
c. updating and maintaining patient records
d. administering medications and giving injections
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical
assistant
ABHES: MA.A.1.7 7.b Navigate electronic health records systems and practice management software
CAAHEP: XI.C.4 Identify professional behaviors of a medical assistant.
CAAHEP: X.C.1 – Identify scope of practice and standards of care for medical assistants
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
13. Which role is a responsibility of the medical assistant?
a. determine medical diagnoses
b. give medical advice
c. maintain confidentiality
d. set up computer programs
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical
assistant
CAAHEP: XI.C.4 Identify professional behaviors of a medical assistant
CAAHEP: X.C.1 – Identify scope of practice and standards of care for medical assistants
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
14. Which reason accounts for the faster-than-average growth in health care employment opportunities?
a. the rise in career training programs
b. rapid expansion of health insurance coverage
c. advances in clinical research
d. technological advances and an aging population
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.a - Describe the current employment outlook for the medical
assistant
LO 01.02: Describe the employment opportunities and outlook for those trained as administrative medical assistants.
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
15. Which term describes being able to put yourself in the patient’s situation and understand their viewpoint?
a. empathy
b. demeanor
c. sympathy
d. integrity
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening; A.8 Demonstrate self-
awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
16. At which stage of dying does a patient with a terminal illness reach a point of feeling at peace?
a. bargaining
b. anger
c. acceptance
d. denial
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate
effectively with empathy 2) Identify the stages of grief
MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.13 - Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
17. Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times during the
dying process?
a. anger
b. depression
c. denial
d. bargaining
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
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,Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate
effectively with empathy 2) Identify the stages of grief
MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.13 - Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
18. During which stage of dying may the patient ask themself, “Why me?”
a. anger
b. depression
c. denial
d. acceptance
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate
effectively with empathy 2) Identify the stages of grief
MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
CAAHEP: V.C.13 - Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
19. During which stage of dying may the patient tend to hide information from others and negotiate the outcome of the
illness?
a. acceptance
b. depression
c. denial
d. bargaining
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate
effectively with empathy 2) Identify the stages of grief
MA.A.1.5.h Display effective interpersonal skills with patients and caregivers
CAAHEP: V.C.13 - Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 1: Introduction to Administrative
Medical Assisting
A.3 Demonstrate empathy for patients’ concerns; A.4 Demonstrate active listening
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
20. Which term describes credentialing that is sanctioned by a state government and required for professional practice?
a. certification
b. accreditation
c. registration
d. licensure
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.1 - Identify scope of practice and standards of care for medical assistants
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
21. Many personalities can be found in work relationships. What type of personality is described as someone who
continually interrupts you with trivial information?
a. gossiper
b. disruptor
c. credit hog
d. know-it-all
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS:
ABHES: MA.A.1.5.f - Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant. A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
22. What are two indicators of job satisfaction?
a. empathy and sympathy
b. initiative and motivation
c. pessimism and aggression
d. wages and benefits
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
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