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,Chapter 01: Introduction
1. The term “ethnicity” refers to
a. differences between Hispanics and Asians.
b. a shared national origin or a shared cultural heritage.
c. biological differences identifiable by scientists.
d. race.
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.01 - Explain the meaning of “diversity” in the United States and some
considerations used in determining the meaning of diversity in other areas.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 2:55 AM
DATE MODIFIED: 7/23/2021 2:57 AM
2. Which racial or ethnic group experienced an increase in hate crimes because of the COVID-19
pandemic?
a. Native Americans
b. African Americans
c. Hispanic Americans
d. Asian Americans
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.04 - Discuss differences between individual discrimination and systemic
racism and their effects.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 2:58 AM
DATE MODIFIED: 6/6/2022 3:30 PM
3. According to the text, which statement is true of the demographic makeup of the workforce?
a. Overall, women participate at higher rates in the workforce than men.
b. Black women participate at lower rates in the workforce than other women.
c. More than half of Whites participate in the workforce.
d. Hispanic and Asian men participate in the workforce at lower rates than other men.
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.03 - Discuss population demographics and their meaning for workforce
and customer diversity.
KEYWORDS: Bloom’s: Remember
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,DATE CREATED: 7/23/2021 3:00 AM
DATE MODIFIED: 6/6/2022 3:35 PM
4. The “value in diversity” perspective may lead to
a. worse exit interviews.
b. lost productivity while positions are unfilled.
c. higher recruiting costs.
d. greater organizational competitiveness.
ANSWER: d
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.03 - Discuss population demographics and their meaning for workforce
and customer diversity.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 7/23/2021 3:02 AM
DATE MODIFIED: 7/12/2022 5:21 AM
5. Johnston and Packer’s 1987 research on the changing demographics of workers in the twenty-first
century resulted in
a. a decrease in minorities and women entering the workforce.
b. a lack of concern about how workplaces managed diversity in their workforces.
c. concern about how to “manage” the increasing diversity and how to capitalize on it.
d. a lack of future action in managing workplace diversity.
ANSWER: c
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.03 - Discuss population demographics and their meaning for workforce
and customer diversity.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 7/23/2021 3:04 AM
DATE MODIFIED: 6/6/2022 3:50 PM
6. Which of the following is negative outcome that may arise from increased diversity?
a. Discrimination.
b. Increase in organizational attachment, commitment, and job satisfaction.
c. Perceptions that the workplace is values diversity.
d. Decrease in cross-race interactions.
ANSWER: a
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
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,LEARNING OBJECTIVES: 01.03 - Discuss population demographics and their meaning for workforce
and customer diversity.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 3:06 AM
DATE MODIFIED: 6/7/2022 9:21 AM
7. Individual benefits of working and learning in diverse environments that have been documented by
researchers include
a. being more open to the perspective of others.
b. being less support for race-based initiatives.
c. seeing diversity as being divisive but inevitable.
d. being less tolerant of sexual minorities.
ANSWER: a
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.05 - Explain ways in which organizations that seek to attract, retain, and
value diverse applicants, employees, customers, and clients can do so.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 7/23/2021 3:08 AM
DATE MODIFIED: 7/13/2022 7:10 AM
8. Which of the following is true regarding Asian Americans in Silicon Valley firms?
a. They are underrepresented in all positions in Silicon Valley firms.
b. They are overrepresented in all positions in Silicon Valley firms.
c. While Asian Americans are not underrepresented overall in Silicon Valley firms, they are the
least likely group to be promoted into management positions.
d. Asian Americans are underrepresented in entry-level positions in Silicon Valley firms, but
they are overrepresented in executive positions.
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.04 - Discuss differences between individual discrimination and systemic
racism and their effects.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 3:11 AM
DATE MODIFIED: 7/23/2021 3:12 AM
9. Each group’s (e.g., racial group, gender) level of education
a. affects their opportunities for and actual advancement.
b. does not affect their incomes.
c. affects their employment opportunities the same as every other group.
d. does not affect whether and where its members are employed.
ANSWER: a
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,POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.03 - Discuss population demographics and their meaning for workforce
and customer diversity.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 3:15 AM
DATE MODIFIED: 7/12/2022 5:25 AM
10. Which statement accurately describes research on the performance of diverse groups compared with
homogeneous groups?
a. Initially, homogenous groups underperform diverse groups.
b. Over time, diverse groups perform increasingly worse compared to homogenous groups.
c. Over time, the performance of diverse groups exceeds the performance of homogeneous
groups.
d. There is no difference in the performance of diverse and homogeneous groups, either initially
or over time.
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.02 - Explain differences among diversity, equity, and inclusion.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 3:17 AM
DATE MODIFIED: 6/7/2022 9:31 AM
11. When it comes to attracting and retaining employees from various backgrounds,
a. organizations that discriminate may have higher compensation costs because they draw from a
larger pool of workers.
b. if an organization develops a reputation for valuing only a subset of workers, those preferred
workers will tell their friends from similar identity groups, thus increasing the overall number
of potential applicants and workers.
c. recruitment advertisements featuring heterogeneous workers do not affect minorities’ desire to
work for an organization.
d. if an organization develops a reputation for valuing all types of workers, this will increase the
organization’s ability to compete for employees.
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.05 - Explain ways in which organizations that seek to attract, retain, and
value diverse applicants, employees, customers, and clients can do so.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 7/23/2021 3:20 AM
DATE MODIFIED: 7/12/2022 5:28 AM
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,12. What are identity groups?
a. Groups that are not related to historical disparities among groups in treatment, opportunities,
and outcomes.
b. Collectivities people use to categorize themselves and others.
c. Characteristics of individuals that are not easily identifiable.
d. Social groups that have no personal meaning.
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.02 - Explain differences among diversity, equity, and inclusion.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 3:24 AM
DATE MODIFIED: 6/7/2022 9:35 AM
13. Which of the following is true of group membership categories?
a. Group membership categories must be entered into by choice.
b. All of an individual’s group membership categories will change over time.
c. Since we’re all “diverse,” multiple group memberships make diversity less important to
everyone.
d. Some group membership categories are immutable, but some may change over one’s lifetime.
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.02 - Explain differences among diversity, equity, and inclusion.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 7/23/2021 3:27 AM
DATE MODIFIED: 8/25/2021 2:14 AM
14. Which of the following is true about demographic changes around the world?
a. In some countries, the workforce is shrinking.
b. Developing countries are providing few workers for other countries.
c. More younger workers are being added to the U.S. workforce than in the past.
d. Women face less discrimination and harassment in the workplace.
ANSWER: a
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.03 - Discuss population demographics and their meaning for workforce
and customer diversity.
KEYWORDS: Bloom’s: Understand
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,DATE CREATED: 7/23/2021 3:29 AM
DATE MODIFIED: 7/23/2021 3:31 AM
15. Cedric Herring's research on diversity found that
a. diversity had a slightly negative impact on organizational functioning.
b. there was little support for the hypothesis that diversity benefits organizations.
c. racial diversity was associated with increased sales revenue and more customers.
d. gender diversity was associated with greater relative profits, while racial diversity was not.
ANSWER: c
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.03 - Discuss population demographics and their meaning for workforce
and customer diversity.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 3:31 AM
DATE MODIFIED: 7/23/2021 3:33 AM
16. Despite the amount of media attention focusing on lawsuits and damage settlements, an organization’s
likelihood of being sued is relatively small.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.04 - Discuss differences between individual discrimination and systemic
racism and their effects.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 3:33 AM
DATE MODIFIED: 7/23/2021 3:35 AM
17. Diversity without a supportive climate can result in negative consequences in an organization.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.05 - Explain ways in which organizations that seek to attract, retain, and
value diverse applicants, employees, customers, and clients can do so.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 7/23/2021 3:36 AM
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,DATE MODIFIED: 7/13/2022 7:10 AM
18. Employment discrimination occurs when personal characteristics of applicants and workers that are
related to productivity are valued in the labor market.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.04 - Discuss differences between individual discrimination and systemic
racism and their effects.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 3:57 AM
DATE MODIFIED: 7/23/2021 3:58 AM
19. Diversity and inclusion are beneficial only to members of certain groups.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.01 - Explain the meaning of “diversity” in the United States and some
considerations used in determining the meaning of diversity in other areas.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 7/23/2021 3:59 AM
DATE MODIFIED: 6/7/2022 9:45 AM
20. The unemployment rates are the same for each racial group.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.03 - Discuss population demographics and their meaning for workforce
and customer diversity.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 4:01 AM
DATE MODIFIED: 6/7/2022 9:46 AM
21. Developing nations are increasingly being seen as sources of new workers for many countries that
have historically resisted immigration.
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, a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.01 - Explain the meaning of “diversity” in the United States and some considerations
determining the meaning of diversity in other areas.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 4:03 AM
DATE MODIFIED: 7/23/2021 4:05 AM
22. The costs of doing a poor job in integrating workers from different backgrounds can be very high.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.05 - Explain ways in which organizations that seek to attract, retain, and
value diverse applicants, employees, customers, and clients can do so.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 7/23/2021 4:05 AM
DATE MODIFIED: 7/23/2021 4:07 AM
23. Equity refers to the distribution and provision of resources to achieve a fair or just outcome.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: 01.02 - Explain differences among diversity, equity, and inclusion.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 7/23/2021 4:08 AM
DATE MODIFIED: 7/23/2021 4:11 AM
24. The number of discrimination charges filed with the EEOC averages nearly 500,000 per year.
a. True
b. False
ANSWER: False
POINTS: 1
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