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Which of the following is NOT considered to be a stakeholder?
A. community members
B. competitors
C. distributors
D. customers - answer-competitors
Which of the following is NOT considered to be one of the three primary
functions that all organizations perform?
A. production/operations
B. marketing
C. research and development
D. finance/accounting - answer-research and development
,Which of these is NOT one of the basic functions of the management process?
A. staffing
B. inspecting
C. controlling
D. leading - answer-inspecting
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Eli Whitney.
D. Frederick W. Taylor. - answer-Frederick W. Taylor.
The creation of goods and services is referred to as:
A. production.
B. transformation.
C. design.
D. formation. - answer-production.
Which of the following activities at an airline is NOT an operations activity?
,A. flying
B. crew scheduling
C. sales
D. catering - answer-sales
The economic activities that typically produce an intangible product are
referred to as
A. goods.
B. services.
C. products.
D. phantoms. - answer-services.
The person who believed that management must do more to improve the
work environment and processes so that quality can be improved was
A. Walter Shewhart.
B. Eli Whitney.
C. W. Edwards Deming.
D. Henry Ford. - answer-W. Edwards Deming.
Which of the following OM decisions determines how a good or service is
produced and commits management to specific technology, quality, human
resources, and capital investment?
, A. managing quality
B. process and capacity design
C. design of goods and services
D. human resources and job design - answer-process and capacity design
Which of the following best defines scheduling?
A. Determines and implements intermediate- and short-term schedules that
effectively and efficiently utilize personnel while meeting customer demands.
B. Determines and implements intermediate- and short-term schedules that
effectively and efficiently utilize both personnel and facilities while meeting
customer demands.
C. Determines and implements long- and short-term schedules that effectively
and efficiently utilize personnel while meeting customer demands.
D. Determines and implements long- and short-term schedules that effectively
and efficiently utilize both personnel and facilities while meeting customer
demands. - answer-Determines and implements intermediate- and short-term
schedules that effectively and efficiently utilize both personnel and facilities
while meeting customer demands.
Which of these is NOT one of the 10 strategic OM decisions?
A. marketing
B. layout strategies
C. managing quality