Customer Service 31-
45 with correct
answers 2025/2026
A couple enters a store and approaches an associate about buying a china cabinet. They have
some ideas about what they want, but they don't'[t know how much about china cabinets. They
have $tooo to spend. What should the associate do? - correct answers Determine what the
couple wants by asking questions.
Why is it important that sales associates understand written and multimedia materials that are
provided by the company, the manufacturer, and the supplier? - correct answers helps the
associate clearly and accurately provide customers with answers to questions on products.
A client wants her grocery store to start carrying a new item. She asks a stock clerk if that is
possible. How should the clerk respond? - correct answers the manager on duty to talk with her
about stocking the item
· An error message appears when the cashier rings up a sale. Information on operating the
register is available at each register. The manager is nearby helping another customer. What
should the cashier do FIRST? - correct answers for the error message in the register manual
A customer returns a laptop. computer and explains that one of the features is not working. The
customer service associate is familiar with the features of the laptop. What should the associate
45 with correct
answers 2025/2026
A couple enters a store and approaches an associate about buying a china cabinet. They have
some ideas about what they want, but they don't'[t know how much about china cabinets. They
have $tooo to spend. What should the associate do? - correct answers Determine what the
couple wants by asking questions.
Why is it important that sales associates understand written and multimedia materials that are
provided by the company, the manufacturer, and the supplier? - correct answers helps the
associate clearly and accurately provide customers with answers to questions on products.
A client wants her grocery store to start carrying a new item. She asks a stock clerk if that is
possible. How should the clerk respond? - correct answers the manager on duty to talk with her
about stocking the item
· An error message appears when the cashier rings up a sale. Information on operating the
register is available at each register. The manager is nearby helping another customer. What
should the cashier do FIRST? - correct answers for the error message in the register manual
A customer returns a laptop. computer and explains that one of the features is not working. The
customer service associate is familiar with the features of the laptop. What should the associate
