Customer Service
Chapter 3 test with
correct answers 2025
If an associate sees an electrical socket with wires exposed in an area where customers shop.
The associate must: - correct answers the area and report the situation to management
What is one of the BEST ways to prevent shoplifting - correct answersAcknowledge & greet all
customers in a friendly way as they enter the store
Which of the following is NOT an example of suggestive selling in a display? - correct
answersPutting soups next to the detergent
What does shortage/shrinkage refer to? - correct answersShoplifting, employee theft and
inventory errors
What is a planogram? - correct answers visual map that shows shelf height & merchandise &
signage placement
What is a purchase order? - correct answers detailed list of vendor items requested by the store
Chapter 3 test with
correct answers 2025
If an associate sees an electrical socket with wires exposed in an area where customers shop.
The associate must: - correct answers the area and report the situation to management
What is one of the BEST ways to prevent shoplifting - correct answersAcknowledge & greet all
customers in a friendly way as they enter the store
Which of the following is NOT an example of suggestive selling in a display? - correct
answersPutting soups next to the detergent
What does shortage/shrinkage refer to? - correct answersShoplifting, employee theft and
inventory errors
What is a planogram? - correct answers visual map that shows shelf height & merchandise &
signage placement
What is a purchase order? - correct answers detailed list of vendor items requested by the store
