Customer Service with
correct answers 2025
it is important to build a relatioship with your customer. in the first few seconds after you notice
the customer's arrival, you should: - correct answersGreet the customer and make him feel
welcomed
a new customer comes into your department, but you are helping another customer. you
should: - correct answersacknowledge the new customer's presence with eye contact and/or a
brief comment that you'll be right with him
projecting a professional and friendly image includes: - correct answersbehaving in an alert and
courteous manner
a good reason for creating an opening for discussion is to: - correct answersget to know what
the customer wants
the best way to talk to a new customer is to: - correct answersinteract as if you are old friends
three ways to create a positive impression of you and the store include: complimenting the
customer's taste; assuring the customer that he is the expert; and: - correct answersindicating
that based on your professional product knowledge, you feel his purchases are wothwile
, if the customer isn't shopping alone, you can include the rest of the party by: - correct
answersshowing some kind of service to others in the party, such as offering a chair, a cup of
coffee, and so on
if the customer walks directly to an item, this may indicate that he: - correct answersknows
what he wants and would probably appreciate quick, efficient service
your ultimate goal as a sales associate is to: - correct answerssatisfy the customer
you can best determine the customer's needs by gathering information through careful
observation and by: - correct answersasking the customer thoughtful questions
to keep the lines of communication open, the best questions to ask: - correct answersbegin with
who, what, where, when, how, or why
which of the following are examples of open-ended questions? - correct answerswhat features
are important to you?
when fitting the products to the customer, you should: - correct answersask questions that will
help her define the right fit
which of the following phrases might be appropriate when discussing clothing size with your
customer? - correct answershave you worn this brand before? what size was the most
comfortable for you?
how would you handle a situation where a customer wants a brand that you don't carry? -
correct answersget permission from him to show the items you do have that meet his needs
if your store does not offer the particular products of service the customer is looking for, you
first option should always be to: - correct answerssuggest alternatives that your store does carry
correct answers 2025
it is important to build a relatioship with your customer. in the first few seconds after you notice
the customer's arrival, you should: - correct answersGreet the customer and make him feel
welcomed
a new customer comes into your department, but you are helping another customer. you
should: - correct answersacknowledge the new customer's presence with eye contact and/or a
brief comment that you'll be right with him
projecting a professional and friendly image includes: - correct answersbehaving in an alert and
courteous manner
a good reason for creating an opening for discussion is to: - correct answersget to know what
the customer wants
the best way to talk to a new customer is to: - correct answersinteract as if you are old friends
three ways to create a positive impression of you and the store include: complimenting the
customer's taste; assuring the customer that he is the expert; and: - correct answersindicating
that based on your professional product knowledge, you feel his purchases are wothwile
, if the customer isn't shopping alone, you can include the rest of the party by: - correct
answersshowing some kind of service to others in the party, such as offering a chair, a cup of
coffee, and so on
if the customer walks directly to an item, this may indicate that he: - correct answersknows
what he wants and would probably appreciate quick, efficient service
your ultimate goal as a sales associate is to: - correct answerssatisfy the customer
you can best determine the customer's needs by gathering information through careful
observation and by: - correct answersasking the customer thoughtful questions
to keep the lines of communication open, the best questions to ask: - correct answersbegin with
who, what, where, when, how, or why
which of the following are examples of open-ended questions? - correct answerswhat features
are important to you?
when fitting the products to the customer, you should: - correct answersask questions that will
help her define the right fit
which of the following phrases might be appropriate when discussing clothing size with your
customer? - correct answershave you worn this brand before? what size was the most
comfortable for you?
how would you handle a situation where a customer wants a brand that you don't carry? -
correct answersget permission from him to show the items you do have that meet his needs
if your store does not offer the particular products of service the customer is looking for, you
first option should always be to: - correct answerssuggest alternatives that your store does carry
