Customer service and
Sales Practice test with
correct answers 2025
"Please be aware that it is our store policy that personalized items cannot be returned." -
correct answers customer is purchasing a set of sheets for a new apartment and is considering
adding a monogram to the sheets. The store's policy states that the addition of monogram
would make the sheets non-returnable, and the customer is slightly concerned the color may
not match the apartment's bedroom. In order to enforce store policy, what should the sales
associate say?
Contact each customer by phone or email before leaving work to ensure everything went well
and there are no problems. - correct answers sales associate sold new kitchen appliances to
different customers this week. What should the associate do to ensure that customers are
happy with the delivery and installation of their appliances?
Suggest that the customer return to the store to receive a discount on the item. - correct
answers sales associate who is loading a bedside table into a customer's car scratches the side
of the table, leaving a mark. What should the associate do?
"Would you like me to bring one to the fitting room for you to try on? What size would you like
to try?" - correct answers sales associate sees a customer looking at a skirt and tells her that it is
very popular this season. The customer agrees and begins looking at the size tags. What should
the sales associate say?
Sales Practice test with
correct answers 2025
"Please be aware that it is our store policy that personalized items cannot be returned." -
correct answers customer is purchasing a set of sheets for a new apartment and is considering
adding a monogram to the sheets. The store's policy states that the addition of monogram
would make the sheets non-returnable, and the customer is slightly concerned the color may
not match the apartment's bedroom. In order to enforce store policy, what should the sales
associate say?
Contact each customer by phone or email before leaving work to ensure everything went well
and there are no problems. - correct answers sales associate sold new kitchen appliances to
different customers this week. What should the associate do to ensure that customers are
happy with the delivery and installation of their appliances?
Suggest that the customer return to the store to receive a discount on the item. - correct
answers sales associate who is loading a bedside table into a customer's car scratches the side
of the table, leaving a mark. What should the associate do?
"Would you like me to bring one to the fitting room for you to try on? What size would you like
to try?" - correct answers sales associate sees a customer looking at a skirt and tells her that it is
very popular this season. The customer agrees and begins looking at the size tags. What should
the sales associate say?
