CUSTOMER SERVICE
100 questions and
answers 2025/2026
If you do not have a product that meets all of a customer's needs, your best course of action is
to? - correct answersPoint the customer toward a nearby competitor that sells exactly what
they're looking for.
A customer says, "l know this is a popular line, but this is an awful lot pay for a simple white T-
shirt. "The best option for the sales associate is to? - correct answersSuggest an alternative.
A layaway option could satisfy a customer's objection regarding? - correct answersAffordability
If a customer wants an item that is out-of-stock you should do all of the following except? -
correct answersTake the customer's phone number but don't promise to call by any specific
date.
Brand loyal customers? - correct answersAsk for a particular make by name.
, If a customer does not have a clear picture of what she wants, the sales associate should? -
correct answersAsk open-ended questions to determine the customer's needs.
When asked, " is this a good sleeping bag? a sales associate's best respond response is? -
correct answers"Can you tell me where you'll be using it.
A customer will be more likely to but a product such as a DVD player if you? - correct
answersShow how easy it is to program.
Customers most likely need your help when? - correct answersA and C.
If you discourage customers from purchasing a product that exceeds their needs, they are most
likely to? - correct answersAppreciate your honesty.
Which of the following examples best represents cross-selling? - correct answersShowing the
customer a matching scarf and gloves when the customer purchases a winter coat.
What is the most effective way to determine a customers, price range for an item? - correct
answersListen closely to the customers responses to questions regarding price.
Which of the following best defines a guarantee? - correct answersAgreement that the
manufacturer will be responsible for any defect in a product & will replace or repair a product
that is defective.
if the store does not offer the particular product the customer is looking for to use this weekend
for a party they are hosting, your first option should always be to? - correct answersSuggest
alternatives that your store does carry.
If the store does not offer the specific one of a kind particular product the customer is looking
for, your FIRST option should always be to? - correct answersOffer to special order the item.
100 questions and
answers 2025/2026
If you do not have a product that meets all of a customer's needs, your best course of action is
to? - correct answersPoint the customer toward a nearby competitor that sells exactly what
they're looking for.
A customer says, "l know this is a popular line, but this is an awful lot pay for a simple white T-
shirt. "The best option for the sales associate is to? - correct answersSuggest an alternative.
A layaway option could satisfy a customer's objection regarding? - correct answersAffordability
If a customer wants an item that is out-of-stock you should do all of the following except? -
correct answersTake the customer's phone number but don't promise to call by any specific
date.
Brand loyal customers? - correct answersAsk for a particular make by name.
, If a customer does not have a clear picture of what she wants, the sales associate should? -
correct answersAsk open-ended questions to determine the customer's needs.
When asked, " is this a good sleeping bag? a sales associate's best respond response is? -
correct answers"Can you tell me where you'll be using it.
A customer will be more likely to but a product such as a DVD player if you? - correct
answersShow how easy it is to program.
Customers most likely need your help when? - correct answersA and C.
If you discourage customers from purchasing a product that exceeds their needs, they are most
likely to? - correct answersAppreciate your honesty.
Which of the following examples best represents cross-selling? - correct answersShowing the
customer a matching scarf and gloves when the customer purchases a winter coat.
What is the most effective way to determine a customers, price range for an item? - correct
answersListen closely to the customers responses to questions regarding price.
Which of the following best defines a guarantee? - correct answersAgreement that the
manufacturer will be responsible for any defect in a product & will replace or repair a product
that is defective.
if the store does not offer the particular product the customer is looking for to use this weekend
for a party they are hosting, your first option should always be to? - correct answersSuggest
alternatives that your store does carry.
If the store does not offer the specific one of a kind particular product the customer is looking
for, your FIRST option should always be to? - correct answersOffer to special order the item.
