Business Communication Chapter-wise Short Notes

Business Communication – Chapter-wise Short Notes


�Chapter 1: Introduction to Business Communication

 Definition: The process of sharing information within and outside a business.
 Purpose: To inform, persuade, request, build goodwill.
 Types:
o Internal Communication (within the organization)
o External Communication (with clients, suppliers)
 Mediums: Verbal, Non-verbal, Written, Visual



�Chapter 2: Communication Process

 Steps:
1. Sender
2. Message
3. Encoding
4. Channel
5. Receiver
6. Decoding
7. Feedback
 Barriers:
o Noise
o Language
o Emotions
o Cultural differences




�Chapter 3: Types of Business Communication

 Formal Communication:
o Reports, Emails, Letters
 Informal Communication:
o Grapevine, Casual talks
 Vertical vs. Horizontal Communication
o Vertical: Between different levels