D469 WGU PA BUSINESS MANAGEMENT STUDY GUIDE
WITH COMPLETE SOLUTION!!
What is a challenge associated with assessing service quality?
answers: Outcome defects are not easy to measure.
Which Six Sigma step requires a firm to create goals, measures, and action plans
for projects to identify improvements that will make a significant impact on
profitability and achieve strategic objectives?
answers: Align
Why would a quality manager use a flowchart in the production process?
answers: To identify the relationships between functions
Which role do employees play as stakeholders in total quality management
operations?
answers: They aim to create customer satisfaction.
Which cost is associated with a firm's investment to achieve superior performance
through ongoing process improvements?
answers: Quality assurance cost
Which approach does a firm use when it buys raw materials from suppliers in
various locations, manufactures consumer products in Asia, and then ships the
finished products to its distribution centers in the United States?
answers: Global supply chain
, A company develops a product that is highly tailored to meet certain customer
needs.
How has the quality of design for the selected product been applied?
answers: The product has specific characteristics designed into it.
An investment bank wants to launch a new financial service for a specific income
group using the standard service design process.
What is the expected deliverable of the service specification stage?
answers: Defining the design requirements of the financial service
To improve quality standards, a manufacturing unit uses a statistical process
control chart with one standard deviation control limit to track the vibration levels
of a factory machine.
What is a characteristic of this control chart?
answers: It will be sensitive to small changes in machine vibration.
A supplier for an automobile company uses quality-at-source principles and
methods across its value chain.
How will this impact the company?
answers: Just-in-time deliveries can be planned.
WITH COMPLETE SOLUTION!!
What is a challenge associated with assessing service quality?
answers: Outcome defects are not easy to measure.
Which Six Sigma step requires a firm to create goals, measures, and action plans
for projects to identify improvements that will make a significant impact on
profitability and achieve strategic objectives?
answers: Align
Why would a quality manager use a flowchart in the production process?
answers: To identify the relationships between functions
Which role do employees play as stakeholders in total quality management
operations?
answers: They aim to create customer satisfaction.
Which cost is associated with a firm's investment to achieve superior performance
through ongoing process improvements?
answers: Quality assurance cost
Which approach does a firm use when it buys raw materials from suppliers in
various locations, manufactures consumer products in Asia, and then ships the
finished products to its distribution centers in the United States?
answers: Global supply chain
, A company develops a product that is highly tailored to meet certain customer
needs.
How has the quality of design for the selected product been applied?
answers: The product has specific characteristics designed into it.
An investment bank wants to launch a new financial service for a specific income
group using the standard service design process.
What is the expected deliverable of the service specification stage?
answers: Defining the design requirements of the financial service
To improve quality standards, a manufacturing unit uses a statistical process
control chart with one standard deviation control limit to track the vibration levels
of a factory machine.
What is a characteristic of this control chart?
answers: It will be sensitive to small changes in machine vibration.
A supplier for an automobile company uses quality-at-source principles and
methods across its value chain.
How will this impact the company?
answers: Just-in-time deliveries can be planned.
