Hospitality Human Resources
Management and Supervision Ch
1,2,3,4;Question And Answers.
Planning - answer:-What refers to defining goals, establishing strategies to achieve
them, and designing ways to get work done?
Organizing - answer:-What refers to determining how and by whom work task will be
done?
Coordinating - answer:-What involves arranging group efforts in an orderly manner?
Controlling - answer:-What refers to keeping the establishment on track to achieve
goals through setting performance standards and determining whether they are
obtained?
Screening applicants - answer:-Which step of the Employment Cycle is the evaluation of
knowledge, skills, and abilities to assess their fit for the job and the operation?
Finding sources - answer:-Which step on the Employment Cycle is the development of
a system for identifying groups of persons who might be interested in working at the
operation?
Those who better understand and appreciate each may more effectively facilitate work
of stafe of diffrent ages - answer:-What benefit can be gained from learning about
workforce generations and heir differences?
Cooks each have been issued thermometers and have been trained to use them in
standardized recipes. - answer:-Which of the following is an example of a manager
facilitating employees work?
Influencing others - answer:-Which leadership factor is referred at as gaining
cooperation through caring acts, using persuasion to convince employees,and offering
constructive feedback?
Motivating others - answer:-Which leadership factor is defined as giving pep talks,
asking employees for advice and praising their work, keeping them informed, and
providing them with a sense of belonging?
Autocratic - answer:-Which leadership style is considered to be the best approach for
managing inexperienced employees who mush lean proper procedure?
Democratic - answer:-Which leadership approach encourages employees to participate
in the decision-making process that leads to cooperation and group spirit?
, Hospitality Human Resources
Management and Supervision Ch
1,2,3,4;Question And Answers.
Maximize employee retention - answer:-What would be an advantage to becoming an
"employer of choice?
Diversity - answer:-What refers to understanding that each employee is unique, thus
fostering acceptance and respect extending to customers and vendors?
Discrimination - answer:-What refers to the act of treating persons unequally for reasons
that do not relate to their abilities?
Stereotype - answer:-A group identified as members of a minority is seated in a server
station.. The server complains that members of the group are poor trippers. What is this
belief referred to as?
Model behavior expected of employees - answer:-What can a manager do to foster
positive cross-cultural interaction?
Focus on the issue, not personalities - answer:-How should manages address a diverse
work environment when employee conflicts arise?
Ethics - answer:-What refers to rules or principles that help define what is right and what
is wrong?
As a safety check for evaluation decisions before implementation - answer:-What is the
purpose of having an organizational code of ethics?
Position analysis - answer:-What refers to the process used to identify each task that an
employee must do and explain how it should be done?
It tells the correct way to perform a task to best ensure that performance standards
have been met - answer:-What is a benefit of a task breakdown?
Performance standard - answer:-What refers to specifying the required quality and
quantity outputs that define the correct what to perform a task?
It provides a foundation for evaluation of candidates - answer:-How does a well-written
job description assist in the applicant screening process?
They can provide a basis for structuring salary ranges - answer:-What relationship may
job descriptions have with pay?
Management and Supervision Ch
1,2,3,4;Question And Answers.
Planning - answer:-What refers to defining goals, establishing strategies to achieve
them, and designing ways to get work done?
Organizing - answer:-What refers to determining how and by whom work task will be
done?
Coordinating - answer:-What involves arranging group efforts in an orderly manner?
Controlling - answer:-What refers to keeping the establishment on track to achieve
goals through setting performance standards and determining whether they are
obtained?
Screening applicants - answer:-Which step of the Employment Cycle is the evaluation of
knowledge, skills, and abilities to assess their fit for the job and the operation?
Finding sources - answer:-Which step on the Employment Cycle is the development of
a system for identifying groups of persons who might be interested in working at the
operation?
Those who better understand and appreciate each may more effectively facilitate work
of stafe of diffrent ages - answer:-What benefit can be gained from learning about
workforce generations and heir differences?
Cooks each have been issued thermometers and have been trained to use them in
standardized recipes. - answer:-Which of the following is an example of a manager
facilitating employees work?
Influencing others - answer:-Which leadership factor is referred at as gaining
cooperation through caring acts, using persuasion to convince employees,and offering
constructive feedback?
Motivating others - answer:-Which leadership factor is defined as giving pep talks,
asking employees for advice and praising their work, keeping them informed, and
providing them with a sense of belonging?
Autocratic - answer:-Which leadership style is considered to be the best approach for
managing inexperienced employees who mush lean proper procedure?
Democratic - answer:-Which leadership approach encourages employees to participate
in the decision-making process that leads to cooperation and group spirit?
, Hospitality Human Resources
Management and Supervision Ch
1,2,3,4;Question And Answers.
Maximize employee retention - answer:-What would be an advantage to becoming an
"employer of choice?
Diversity - answer:-What refers to understanding that each employee is unique, thus
fostering acceptance and respect extending to customers and vendors?
Discrimination - answer:-What refers to the act of treating persons unequally for reasons
that do not relate to their abilities?
Stereotype - answer:-A group identified as members of a minority is seated in a server
station.. The server complains that members of the group are poor trippers. What is this
belief referred to as?
Model behavior expected of employees - answer:-What can a manager do to foster
positive cross-cultural interaction?
Focus on the issue, not personalities - answer:-How should manages address a diverse
work environment when employee conflicts arise?
Ethics - answer:-What refers to rules or principles that help define what is right and what
is wrong?
As a safety check for evaluation decisions before implementation - answer:-What is the
purpose of having an organizational code of ethics?
Position analysis - answer:-What refers to the process used to identify each task that an
employee must do and explain how it should be done?
It tells the correct way to perform a task to best ensure that performance standards
have been met - answer:-What is a benefit of a task breakdown?
Performance standard - answer:-What refers to specifying the required quality and
quantity outputs that define the correct what to perform a task?
It provides a foundation for evaluation of candidates - answer:-How does a well-written
job description assist in the applicant screening process?
They can provide a basis for structuring salary ranges - answer:-What relationship may
job descriptions have with pay?
