Leadership (8th Edition) CH 14
___ are being redefined, thanks to POP, from response times to crime rates to getting solutions. -
(correct Answer) - Quality and effectiveness
(14-228)
___ are those very problems that justify establishing a police agency in the first place. The "internal
management" habit is tough to break. It takes time and practice. As a __, you're responsible for making
the transition. - (correct Answer) - substantive problems
leader
(14-225)
___ emphasize the value of being able to methodically diagnose the continuing issues that reside behind
the incident that are reported to police employees and then to design and implement customized
solutions to those issues. - (correct Answer) - POP (14-219)
___ gives us a destination, while ___ provides a path to get there. - (correct Answer) - COP
POP
(14-213)
___ involves an organization-wide and in-depth basic shift in policies, practices, and most of all, ___. -
(correct Answer) - POP__ thinking(14-221)
___ is a set of tactic for making COP work. - (correct Answer) - Problem oriented policing (14-212)
___ is a strategy for forging a partnership between a police department and its community. - (correct
Answer) - Community oriented policing (14-212)
___ is defining for a specific agency, in a particular community, what ought to be tackled and in what
order of priority. - (correct Answer) - Effectiveness
(14-225)
___ is not merely a matter of budget dollars, however. It is primarily a matter of philosophy,
leadership style, and structure. - (correct Answer) - COPS
(14-215)
___ is two-thirds of the effort in getting results in POP-Action. - (correct Answer) - problem identification
(14-225)
, ___ will make or break POP program. - (correct Answer) - Problem definition
(14-226)
______, defines a job well done. - (correct Answer) - the customer
(14-213)
(COPS) Police Supervisors see and believe in a mission that is devoted to serving and helping their
customers. They exercise ___ and are not afraid of hard work. They know how and where to ______.
They also know that individual significance precedes organization significance. - (correct Answer) - self-
discipline,
allocate their time,
(14-213)
(Problem-driven agencies) To the extent that problem solving depends on the ____ of police personnel
in defining problems and devising solutions, the structure and style of the organization must change. -
(correct Answer) - initiative and skills
(14-221)
A wise leader is not constrained to __ for combating crime. However, if two or more strategies are
adopted, it is important that they be compatible and not confrontational. - (correct Answer) - one
strategy
(14-220)
Agencies that experimented with __ were not aware that elements of __ would prove incompatible with
preventive patrol and rapid response to calls for service. - (correct Answer) - team policing
(14-213)
Although the five crime fighting tactics have scored some victories, they have been bashed within and
outside policing for being ___. - (correct Answer) - reactive rather than proactive
(14-215)
An underused but potentially highly potent problem solving tool - (correct Answer) - process of making
"public" public information
(14-226)
Because citizens are more connected to the police, they will be exposed to the ___. - (correct Answer) -
what, why and how of police work
(14-217)
Because COPS focuses on system-wide problem solving and accountability, the ___. - (correct Answer) -
"silo" affected is reduced