Leadership (8th Edition) CH 15
Effective policing hinges on a willingness to take ___ for the level of crime in a community - (correct
Answer) - personal responsibility
(15-230)
What gets __ gets managed - (correct Answer) - measured
(15-230)
The mere act of __ results is bound to improve them. - (correct Answer) - measuring
(15-230)
You (the supervisor) are the nexus of data collection and _______. - (correct Answer) - validation
It is your (the supervisor)interface with the line officer that determines the ______ of data that is
collected and transmitted to the processing center. - (correct Answer) - quality
(15-231)
Without your (the supervisor) efforts to maintain the utmost reliability of the inputs (measurable), the
system will suffer _________. - (correct Answer) - GIGO (garbage in, garbage out)
15-231
Collecting ___ alone doesn't do anything to improve police work - (correct Answer) - accurate data
(15-231)
What improves police operations are the questions, conversations, and analyses that are ignited by ___,
and the actions that are pursued once the data starts flowing in. The success, the ___ of any
measurement program, depends on the ___. - (correct Answer) - supervisors
integrity
supervisor
(15-231)
The principle reasons for performance measurements are _______. - (correct Answer) - 1. improve
performance
2. what gets measured gets supervised
3. it's workable
4. resource justification
5. transparency
, (15-231)
Police leaders, government policy makers, and citizens alike are expecting, even demanding, ________
answers to police issues. - (correct Answer) - precise and timely
(15-231)
The reasons for resisting or downplaying performance measurement are _______. - (correct Answer) - 1.
threat
2. it's been done before
3. no cause-effect outcome
4. unfair comparisons
5. performance measurement is a political tool
6. there's no way to measure what I do
7. you'll attach my pay to my performance
8. con jobs
Some people are intimidated when an organization starts to __ . They are suspicious that the data will be
used as a hammer for punishing rather than a key for ___. - (correct Answer) - quantify performance
rewards and encouragement
(15-231)
Where both advocates and detractors tend to shake hands is on the quandary of measuring the
immeasurable. Both sides are uneasy or ___ about measuring something that hasn't happened. -
(correct Answer) - ambivalent
(15-232)
How do the physical scientists measure phenomena that they cannot see? - (correct Answer) -
displacement theory
(15-232)
What are the thee ways to use displacement theory? - (correct Answer) - 1. compare your performance
results with those of similar jurisdictions
2. you could gauge prevention by the amount of crime
3. you could ask community members what they believe is the state of crime prevention
As we get into the key elements of performance measurement, remember that the most important goal
is to identify a ___ that tell you something about your progress in achieving ___. - (correct Answer) -
small amount of good measures