INTERPERSONAL RELATIONSHIPS Professional communication
skills for Nurses
When conducting an in-service on serious medical errors, the nurse teaches that nearly 70% of sentinel
events are related to - (correct Answer) - miscommunication
When working on a nursing unit, the nurse recognizes that incomplete communication errors most often
occur during which activity ? - (correct Answer) - A handoff procedure
When calling a healthcare provider, the nurse provides their name, the unit and hospital the call is being
made from, the patient's name, and that the patient is having trouble breathing. The nurse is
demonstrating which step in the SBAR format for communicating with a patient's primary care provider
(PCP) - (correct Answer) - Situation
A nurse recognizes that strategies for clear, accurate communication to promote patient safety include
which of the following? - (correct Answer) - Establishing a safe environment
The nurse is caring for a patient who is becoming increasingly short of breath. The nurse decides to call
the physician. Which of the following should the nurse initially do when speaking with the physician? -
(correct Answer) - State the problem
In regard to informed consent, Which of the following statements is true? - (correct Answer) - Consent
must be voluntary
Which of the following shows the correct progression of the nursing process' phases - (correct Answer) -
Assessment, problem identification/diagnosis, outcome identification/planning, implementation,
evaluation
Whose code of ethics for nurses establishes principled guidelines and standards of practice designed to
protect the integrity of patients related to their care, health, safety, and rights? - (correct Answer) -
American Nurses Association
A 16 year old unconscious trauma victim arrives in the emergency department with a life threatening
condition and requires emergency surgery. under these circumstances, what can the nurse correctly
assume? - (correct Answer) - The surgery can be performed without consent.
During a routine visit, the nurse notes that a child has several bruises at various stages of healing. the
child reports" mommy doesn't like me when i don't do my chores ". Failure to report these finding is an
example of what from of nursing malpractice? - (correct Answer) - Negligence
Which of the following types of thinking reflects the nursing process? - (correct Answer) - Inquiry
The ethical decision-making model where good is defined as maximum welfare or happiness is known as
the - (correct Answer) - utilitarian model
Which of the following statements is true about the critical thinking process - (correct Answer) - it is goal
directed
Personal values are defines as - (correct Answer) - values shaped by family, religious beliefs, and years of
, experience.
The student nurse can best learn the step in critical thinking through - (correct Answer) - repeated
practice
When communicating with patients, the nurse actively uses listening responses. which of the following
types of listening response should the nurse use? - (correct Answer) - Paraphrasing
When conducting an assessment interview, which is the best communication technique for the nurse to
use? - (correct Answer) - Use short, open-ended question focused on current health issues and patient
concerns.
A patient is admitted to the hospital for unsteady gait resulting in frequent falls. What is a circular
question that the nurse could ask this patient? - (correct Answer) - "How will this hospitalization affect
your family?"
As the nurse communicates with a patient, the feedback provided by the nurse should be - (correct
Answer) - specific and focused on observed behavior
A patient states, " I don't know about taking this medicine the doctor is putting me on. I've never had to
take medication before, and now i have to take it twice a day". The nurses responses is," it sounds like
you don't know what to expect from taking the medication" The nurse's response is an example of which
concept? - (correct Answer) - Paraphrasing
Which of the following is a description of metacommunication? - (correct Answer) - Nonverbal and
verbal communication
Which is an appropriate description of denotation - (correct Answer) - A generalized meaning assigned to
a word
A patient states they are feeling fine, but the nurse observes that their body posture is tense and there is
a frown on their face. The nurse suspects that the patient is experiencing pain based on knowledge of
component of communication? - (correct Answer) - Kinesics
The nurse is assessing a newly admitted Native American patient. When assessing the patient's
perception of touch, the nurse should - (correct Answer) - ask the patient for permission to touch
In relation to gender differences in communicating, which statement is true - (correct Answer) - Women
smile more often
Cultural competence requires which characteristic? - (correct Answer) - Being accepting of varying
cultural values
Which phrase best describes cultural diversity? - (correct Answer) - Variations between cultural groups
The nurse is assigned to provide care to a patient who cannot speak English. Which communication tool
or strategy should the nurse use to ensure appropriate communication? - (correct Answer) - Request a
trained medical interpreter
Which statement is true about alternative health care practices associated with cultural beliefs and
values ? - (correct Answer) - The patient, regardless of culture, has the right to seek and receive
skills for Nurses
When conducting an in-service on serious medical errors, the nurse teaches that nearly 70% of sentinel
events are related to - (correct Answer) - miscommunication
When working on a nursing unit, the nurse recognizes that incomplete communication errors most often
occur during which activity ? - (correct Answer) - A handoff procedure
When calling a healthcare provider, the nurse provides their name, the unit and hospital the call is being
made from, the patient's name, and that the patient is having trouble breathing. The nurse is
demonstrating which step in the SBAR format for communicating with a patient's primary care provider
(PCP) - (correct Answer) - Situation
A nurse recognizes that strategies for clear, accurate communication to promote patient safety include
which of the following? - (correct Answer) - Establishing a safe environment
The nurse is caring for a patient who is becoming increasingly short of breath. The nurse decides to call
the physician. Which of the following should the nurse initially do when speaking with the physician? -
(correct Answer) - State the problem
In regard to informed consent, Which of the following statements is true? - (correct Answer) - Consent
must be voluntary
Which of the following shows the correct progression of the nursing process' phases - (correct Answer) -
Assessment, problem identification/diagnosis, outcome identification/planning, implementation,
evaluation
Whose code of ethics for nurses establishes principled guidelines and standards of practice designed to
protect the integrity of patients related to their care, health, safety, and rights? - (correct Answer) -
American Nurses Association
A 16 year old unconscious trauma victim arrives in the emergency department with a life threatening
condition and requires emergency surgery. under these circumstances, what can the nurse correctly
assume? - (correct Answer) - The surgery can be performed without consent.
During a routine visit, the nurse notes that a child has several bruises at various stages of healing. the
child reports" mommy doesn't like me when i don't do my chores ". Failure to report these finding is an
example of what from of nursing malpractice? - (correct Answer) - Negligence
Which of the following types of thinking reflects the nursing process? - (correct Answer) - Inquiry
The ethical decision-making model where good is defined as maximum welfare or happiness is known as
the - (correct Answer) - utilitarian model
Which of the following statements is true about the critical thinking process - (correct Answer) - it is goal
directed
Personal values are defines as - (correct Answer) - values shaped by family, religious beliefs, and years of
, experience.
The student nurse can best learn the step in critical thinking through - (correct Answer) - repeated
practice
When communicating with patients, the nurse actively uses listening responses. which of the following
types of listening response should the nurse use? - (correct Answer) - Paraphrasing
When conducting an assessment interview, which is the best communication technique for the nurse to
use? - (correct Answer) - Use short, open-ended question focused on current health issues and patient
concerns.
A patient is admitted to the hospital for unsteady gait resulting in frequent falls. What is a circular
question that the nurse could ask this patient? - (correct Answer) - "How will this hospitalization affect
your family?"
As the nurse communicates with a patient, the feedback provided by the nurse should be - (correct
Answer) - specific and focused on observed behavior
A patient states, " I don't know about taking this medicine the doctor is putting me on. I've never had to
take medication before, and now i have to take it twice a day". The nurses responses is," it sounds like
you don't know what to expect from taking the medication" The nurse's response is an example of which
concept? - (correct Answer) - Paraphrasing
Which of the following is a description of metacommunication? - (correct Answer) - Nonverbal and
verbal communication
Which is an appropriate description of denotation - (correct Answer) - A generalized meaning assigned to
a word
A patient states they are feeling fine, but the nurse observes that their body posture is tense and there is
a frown on their face. The nurse suspects that the patient is experiencing pain based on knowledge of
component of communication? - (correct Answer) - Kinesics
The nurse is assessing a newly admitted Native American patient. When assessing the patient's
perception of touch, the nurse should - (correct Answer) - ask the patient for permission to touch
In relation to gender differences in communicating, which statement is true - (correct Answer) - Women
smile more often
Cultural competence requires which characteristic? - (correct Answer) - Being accepting of varying
cultural values
Which phrase best describes cultural diversity? - (correct Answer) - Variations between cultural groups
The nurse is assigned to provide care to a patient who cannot speak English. Which communication tool
or strategy should the nurse use to ensure appropriate communication? - (correct Answer) - Request a
trained medical interpreter
Which statement is true about alternative health care practices associated with cultural beliefs and
values ? - (correct Answer) - The patient, regardless of culture, has the right to seek and receive
