DELL CERTIFICATION TEST QUESTIONS & ANSWERS
If ePSA passes the hard drive test and still the system does not load the operating
system, what could the issue be? - Answer -Corrupt or missing operating system
State true or false: WLAN stands for Wide Local Area Network - Answer -False
When do you select the BT disabled setting in Service Menu of Manufacturing Mode?
(SMMM) - Answer -If BT Disabled label is present inside the bottom door or chassis
Choose all that Apply: Which of the following platform uses both Key and Button
Sequence Trigger? Select the correct responses and click submit. - Answer -
Convertible Platform and Detachable Platform
Choose all that apply: Which of the following statements are true about the New PSU
BIST? - Answer -1.) To restart the PSU BIST: Disconnect the AC Power cord for 15
seconds (PSU BIST reset time), and then plug-in the AC power cord 2.) To start the
PSU BIST: Plug in the AC power cord and note the LED light status 3.) Ensure to
disconnect the AC power cord from the PSU, before starting the PSU BIST
Which of the following is the correct way to trigger BIOS Recovery 2? - Answer -For
desktop platform, turn on the PC and hold down CTRL + ESC Key.
Choose all that apply: What is correct about Intel Optane Memory - Answer -1.) It pairs
memory and storage into one virtual drive visible to the OS 2.) It is a system
acceleration solution for new 7th Gen Intel Core-I processor and Chipset platforms.
The LCD has passed the BIST, but there is still a video problem. What other
components should be checked and in what order? - Answer -LCD cable, inverter
board, system board
State True or false: After a system board replacement, a field technician can input the
service tag value only once. - Answer -True
Which is the notebook computer category that is designed to be suitable for small
organizations with little or no IT staff? - Answer -Vostro
Choose all that apply: Under which all service plans can you schedule hardware and
software scans, clean files manually and tune system performance using Support
Assist? - Answer -All choices are true
State true or false: Depending on your Dell service plan, Support Assist automates and
facilitates..... - Answer -true
If ePSA passes the hard drive test and still the system does not load the operating
system, what could the issue be? - Answer -Corrupt or missing operating system
State true or false: WLAN stands for Wide Local Area Network - Answer -False
When do you select the BT disabled setting in Service Menu of Manufacturing Mode?
(SMMM) - Answer -If BT Disabled label is present inside the bottom door or chassis
Choose all that Apply: Which of the following platform uses both Key and Button
Sequence Trigger? Select the correct responses and click submit. - Answer -
Convertible Platform and Detachable Platform
Choose all that apply: Which of the following statements are true about the New PSU
BIST? - Answer -1.) To restart the PSU BIST: Disconnect the AC Power cord for 15
seconds (PSU BIST reset time), and then plug-in the AC power cord 2.) To start the
PSU BIST: Plug in the AC power cord and note the LED light status 3.) Ensure to
disconnect the AC power cord from the PSU, before starting the PSU BIST
Which of the following is the correct way to trigger BIOS Recovery 2? - Answer -For
desktop platform, turn on the PC and hold down CTRL + ESC Key.
Choose all that apply: What is correct about Intel Optane Memory - Answer -1.) It pairs
memory and storage into one virtual drive visible to the OS 2.) It is a system
acceleration solution for new 7th Gen Intel Core-I processor and Chipset platforms.
The LCD has passed the BIST, but there is still a video problem. What other
components should be checked and in what order? - Answer -LCD cable, inverter
board, system board
State True or false: After a system board replacement, a field technician can input the
service tag value only once. - Answer -True
Which is the notebook computer category that is designed to be suitable for small
organizations with little or no IT staff? - Answer -Vostro
Choose all that apply: Under which all service plans can you schedule hardware and
software scans, clean files manually and tune system performance using Support
Assist? - Answer -All choices are true
State true or false: Depending on your Dell service plan, Support Assist automates and
facilitates..... - Answer -true
