VITA 2025 ADVANCED TEST EXAM 2025 UPDATED
QUESTIONS AND VERIFIED ANSWERS GRADED A+ | WITH
RATIONALES
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client
facilitators, tax preparers, quality reviewers, etc.) must: -
2. Answer-a. Annually pass the Volunteer Standards of Conduct (VSC) certification test with a
score of
80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of Conduct Agreement,
agreeing to
comply with the VSC by upholding the highest ethical standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
3. Can a volunteer be removed and barred from the VITA/TCE program for violating the
Volunteer Standards of Conduct? -
4. Answer-Yes
5. If a taxpayer offers you a $20 bill because they were so happy about the quality
service they received, what is the appropriate action to take? -
6. Answer-Thank the taxpayer, and explain that you cannot accept any payment for your
services.
7. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When
preparing a return for Jill, Jake learns that Jill does not have a bank account to receive a
direct deposit of her refund. Jill is distraught when Jake tells her the paper refund check
will take three to four weeks longer than the refund being direct deposited. Jill asks Jake if
he can deposit her refund in his bank account and then turn the money over to her when
he gets it. What should
Jake do? -
Answer-Max has violated the VSC because he is using the information he gained about Ali to
further his own or another's personal benefit.
8. Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview
that Ali has no health insurance. After Ali leaves the site, Max writes her name and contact
information down to take home to his wife who sells health insurance for profit. Which of
the following statements is true? -
9. Answer-Max has violated the VSC because he is using the information he gained about Ali
to
further his own or another's personal benefit.
10. Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash
income does not need to be reported because the IRS does not know about it. Bob
indicated NO cash income on Form 13614-C. Bob prepared a tax return excluding the
, cash income. Jim, the designated quality reviewer, was unaware of the conversation and
therefore unaware of the cash income and the return was printed, signed, and e-filed.
QUESTIONS AND VERIFIED ANSWERS GRADED A+ | WITH
RATIONALES
VOLUNTEER STANDARDS OF CONDUCT TEST QUESTIONS
1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client
facilitators, tax preparers, quality reviewers, etc.) must: -
2. Answer-a. Annually pass the Volunteer Standards of Conduct (VSC) certification test with a
score of
80% or higher.
b. Sign and date the Form 13615, Volunteer Standards of Conduct Agreement,
agreeing to
comply with the VSC by upholding the highest ethical standards.
c. Pass the Advanced tax law certification.
d. All of the above.
e. Both a and b <<< CORRECT
3. Can a volunteer be removed and barred from the VITA/TCE program for violating the
Volunteer Standards of Conduct? -
4. Answer-Yes
5. If a taxpayer offers you a $20 bill because they were so happy about the quality
service they received, what is the appropriate action to take? -
6. Answer-Thank the taxpayer, and explain that you cannot accept any payment for your
services.
7. Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When
preparing a return for Jill, Jake learns that Jill does not have a bank account to receive a
direct deposit of her refund. Jill is distraught when Jake tells her the paper refund check
will take three to four weeks longer than the refund being direct deposited. Jill asks Jake if
he can deposit her refund in his bank account and then turn the money over to her when
he gets it. What should
Jake do? -
Answer-Max has violated the VSC because he is using the information he gained about Ali to
further his own or another's personal benefit.
8. Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview
that Ali has no health insurance. After Ali leaves the site, Max writes her name and contact
information down to take home to his wife who sells health insurance for profit. Which of
the following statements is true? -
9. Answer-Max has violated the VSC because he is using the information he gained about Ali
to
further his own or another's personal benefit.
10. Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash
income does not need to be reported because the IRS does not know about it. Bob
indicated NO cash income on Form 13614-C. Bob prepared a tax return excluding the
, cash income. Jim, the designated quality reviewer, was unaware of the conversation and
therefore unaware of the cash income and the return was printed, signed, and e-filed.
