MIS CASE STUDIES FINAL EXAM Q
AND A
InvfthevfTerryvfChildsvfcasevfstudy,vfthevfcentralvfissuesvfofvfthevfcasevffocusedvfonvfwhatvfiss
ue?vf-vfanswer--
PropervfbusinessvfmanagementvfofvfthevfSanvfFranciscovfFiberWANvfnetwork
InvfthevfWal*MartvfandvfDossiavfcasevfstudy,vfwhatvftypevfofvfinformationvfwasvfstoredvfbyvfe
mployeesvfinvfthevfDossiavfdatabase?vf-vfanswer--ElectronicvfMedicalvfrecords
Invfthevfvideovfcasevf"GetvfShorty,"vfCOPLINKvfassistedvfthevflawvfenforcementvfofficersvfin
vfsolvingvfthevfcrimevfbyvfallowingvfthevfofficersvfto:vf-vfanswer--
Usevfpartialvfinformationvfaboutvfseveralvffactorsvftovfnarrowvfthevflistvfofvfpossiblevfsuspect
s
Invfthevfreal-
timevfdatavfminingvfvideovfcase,vfwhyvfwerevfsomevfofvfthevfresponsesvfenteredvfrejectedvfb
yvfthevfdatavfminingvfsoftwarevfandvfevenvfdescribedvfasvfbeingvf"weird"vfbyvfthevfnarrator?
vf-vfanswer--
Bothvf(A)vfandvf(B)vfofvfthevfabovevfarevfcorrectvf(Valuesvfwerevfimpossiblyvflargevfforvfthevffi
eld,vfPairsvfofvfvaluesvf(e.g.,vfeducationvfandvfage)vfwerevfseenvfasvfuncommon)
Webvf2.0vf-vfanswer--
Avflooselyvfdefinedvfintersectionvfofvfwebvfapplicationvffeaturesvfthatvffacilitatevfparticipator
yvfinformationvfsharing,vfinteroperability,vfuser-
centeredvfdesign,vfandvfcollaborationvfonvfthevfWorldvfWidevfWeb.
Eller'svfWebvfRe-DesignvfPrioritiesvf-vfanswer--
definedvfaudience,vfcontentvfisvfking,vfsharedvfcontent,vftimelyvfandvfeasyvfupdates,vfusabil
ity,vfcorevfsystem,vfnovfstand-
alonevfsoftware,vfmaintainvfdesignvfandvfnavigation,vfenhancevfinteractivevfcomponents
Phasevf1vf-vfanswer--
DefiningvfthevfProjectvfandvfSitevf(teamvfformation,vfteamvfprojectvfsite,vfcontentvfaudit,vfind
ustryvfanalysis,vfprojectvfplanvfandvfcreativevfbrief,vfdevelopment,vftest,vfandvfproductionvfs
ervers
Phasevf2vf-vfanswer--
DevelopingvfSitevfStructurevf(informationvfarchitecture:vfcontentvfoutlinevfandvfsitevfmap,vff
eaturevfsets,vfcontentvftypes,vfpathing,vfcontentvfdeliveryvfplan,vfCMSvfpermissionsvfandvfw
orkflow,vfcopywritingvfandvfcontentvfpreparation,vfwireframesvfandvfuservftesting
Phasevf3vf-vfanswer--VisualvfDesign
, Phasevf4vf-vfanswer--
ProductionvfandvfQA,vfannouncementvfplan,vfCMSvfimplementation,vfworkingvfprotosites,
vfstylevfandvfuservfguides,vfuservftraining,vfcontentvfreviewvfandvfaddition,vfinternalvflaunchvf
andvfreview
Phasevf5vf-vfanswer--LaunchvfandvfBeyond,vfarchivesvfandvfback-ups,vfsitevflaunch,vfpost-
launchvfsurvey,vfmaintenance,vfprojectvfcloseout
CriticalvfSuccessvfFactorsvfforvfGoodvfProductvfDesignvf-vfanswer--
Providevfgoodvfdesignvfmodelsvftovfusers,vfmakevfthingsvfvisible,vfprovidevfappropriatevfme
taphorsvfthatvfaveragevfthevfusers'vfexperiencesvfandvfbackground,vfprovidevffeedback
DesignvfModelvf-vfanswer--
Howvfthevfsystemvfshouldvfworkvffromvfthevfdesigner'svfpointvfofvfvew
MentalvfModelvf-vfanswer--
Howvfthevfsystemvfshouldvfworkvffromvfthevfuser'svfpointvfofvfview
GoalsvfofvfHCIvfDesignvf-vfanswer--Safetyvf(ofvfusers/
data),vfUtilityvf(servicesvfarevfprovided),vfEffectivenessvf(accomplishingvfthevftask),vfEfficie
ncyvf(howvfquicklyvfusersvfcanvfwork),vfUsabilityvf(easevfofvflearningvfandvfuse),vfAppealvf(H
owvfwellvfuservflikevfthevfinterface)
McGinnvfModelvfofvfDesignvf-vfanswer--
(pyramid)vfperceptionvfofvfwhatvfisvfintuitivevfandvfinnovativevfisvfaffectedvfbyvfVariationsvfinv
findividualvfexperience,vfcontext,vfandvfculture
Affordancesvf-vfanswer--
physicalvfpropertiesvfthatvfshowvffunctionalityvf(shape,vftexture,vfcolor,vfetc.),vfappearance
vfshowsvfthevfusevfhowvftovfusevfthevfobjectvfwithoutvfthevfneedvfforvflabels,vfusersvfknowvfwh
atvftovfdovfautomatically
Metaphorvf-vfanswer--
anvfimagevforvfunderstandingvfofvfanvfobjectvforvfactionvfusedvftovfdescribevfthevffunctionvfofvf
anothervfthing,vfreducesvfcognitivevfloadvfrequiredvftovfcompletevfavftask,vfshouldvfbevfbase
dvfonvfanvfunderstandingvfofvfuser'svfcultural,vfframevfofvfreference
Causalityvf-vfanswer--
Usersvfoftenvfassumevfthatvfthevfthingvfthatvfhappensvfrightvfaftervfanvfactionvfwasvfcausedvf
byvfthatvfactionvfresultingvfinvfFalsevfCausalityvf(orvfanvfincorrectvfrelationship)
Mitigatevf(HumanvfFactorvfDesignvfforvfErrorvfPrevention)vf-vfanswer--
Detectionvfofvferrosvf(KPI/Metrics)
TrapvfErrosvf(HFDEP)vf-vfanswer--Requiredvfformattingvf(editvfmasks-time,vfdate),vfTrade-
off:vfefficiencyvf(forvfexpertvfusers)vfvs.vfAccuracy
Avoidancevf-vfanswer--Usevfofvftechniquesvfthatvfeliminatevfinvalidvfchoices
AND A
InvfthevfTerryvfChildsvfcasevfstudy,vfthevfcentralvfissuesvfofvfthevfcasevffocusedvfonvfwhatvfiss
ue?vf-vfanswer--
PropervfbusinessvfmanagementvfofvfthevfSanvfFranciscovfFiberWANvfnetwork
InvfthevfWal*MartvfandvfDossiavfcasevfstudy,vfwhatvftypevfofvfinformationvfwasvfstoredvfbyvfe
mployeesvfinvfthevfDossiavfdatabase?vf-vfanswer--ElectronicvfMedicalvfrecords
Invfthevfvideovfcasevf"GetvfShorty,"vfCOPLINKvfassistedvfthevflawvfenforcementvfofficersvfin
vfsolvingvfthevfcrimevfbyvfallowingvfthevfofficersvfto:vf-vfanswer--
Usevfpartialvfinformationvfaboutvfseveralvffactorsvftovfnarrowvfthevflistvfofvfpossiblevfsuspect
s
Invfthevfreal-
timevfdatavfminingvfvideovfcase,vfwhyvfwerevfsomevfofvfthevfresponsesvfenteredvfrejectedvfb
yvfthevfdatavfminingvfsoftwarevfandvfevenvfdescribedvfasvfbeingvf"weird"vfbyvfthevfnarrator?
vf-vfanswer--
Bothvf(A)vfandvf(B)vfofvfthevfabovevfarevfcorrectvf(Valuesvfwerevfimpossiblyvflargevfforvfthevffi
eld,vfPairsvfofvfvaluesvf(e.g.,vfeducationvfandvfage)vfwerevfseenvfasvfuncommon)
Webvf2.0vf-vfanswer--
Avflooselyvfdefinedvfintersectionvfofvfwebvfapplicationvffeaturesvfthatvffacilitatevfparticipator
yvfinformationvfsharing,vfinteroperability,vfuser-
centeredvfdesign,vfandvfcollaborationvfonvfthevfWorldvfWidevfWeb.
Eller'svfWebvfRe-DesignvfPrioritiesvf-vfanswer--
definedvfaudience,vfcontentvfisvfking,vfsharedvfcontent,vftimelyvfandvfeasyvfupdates,vfusabil
ity,vfcorevfsystem,vfnovfstand-
alonevfsoftware,vfmaintainvfdesignvfandvfnavigation,vfenhancevfinteractivevfcomponents
Phasevf1vf-vfanswer--
DefiningvfthevfProjectvfandvfSitevf(teamvfformation,vfteamvfprojectvfsite,vfcontentvfaudit,vfind
ustryvfanalysis,vfprojectvfplanvfandvfcreativevfbrief,vfdevelopment,vftest,vfandvfproductionvfs
ervers
Phasevf2vf-vfanswer--
DevelopingvfSitevfStructurevf(informationvfarchitecture:vfcontentvfoutlinevfandvfsitevfmap,vff
eaturevfsets,vfcontentvftypes,vfpathing,vfcontentvfdeliveryvfplan,vfCMSvfpermissionsvfandvfw
orkflow,vfcopywritingvfandvfcontentvfpreparation,vfwireframesvfandvfuservftesting
Phasevf3vf-vfanswer--VisualvfDesign
, Phasevf4vf-vfanswer--
ProductionvfandvfQA,vfannouncementvfplan,vfCMSvfimplementation,vfworkingvfprotosites,
vfstylevfandvfuservfguides,vfuservftraining,vfcontentvfreviewvfandvfaddition,vfinternalvflaunchvf
andvfreview
Phasevf5vf-vfanswer--LaunchvfandvfBeyond,vfarchivesvfandvfback-ups,vfsitevflaunch,vfpost-
launchvfsurvey,vfmaintenance,vfprojectvfcloseout
CriticalvfSuccessvfFactorsvfforvfGoodvfProductvfDesignvf-vfanswer--
Providevfgoodvfdesignvfmodelsvftovfusers,vfmakevfthingsvfvisible,vfprovidevfappropriatevfme
taphorsvfthatvfaveragevfthevfusers'vfexperiencesvfandvfbackground,vfprovidevffeedback
DesignvfModelvf-vfanswer--
Howvfthevfsystemvfshouldvfworkvffromvfthevfdesigner'svfpointvfofvfvew
MentalvfModelvf-vfanswer--
Howvfthevfsystemvfshouldvfworkvffromvfthevfuser'svfpointvfofvfview
GoalsvfofvfHCIvfDesignvf-vfanswer--Safetyvf(ofvfusers/
data),vfUtilityvf(servicesvfarevfprovided),vfEffectivenessvf(accomplishingvfthevftask),vfEfficie
ncyvf(howvfquicklyvfusersvfcanvfwork),vfUsabilityvf(easevfofvflearningvfandvfuse),vfAppealvf(H
owvfwellvfuservflikevfthevfinterface)
McGinnvfModelvfofvfDesignvf-vfanswer--
(pyramid)vfperceptionvfofvfwhatvfisvfintuitivevfandvfinnovativevfisvfaffectedvfbyvfVariationsvfinv
findividualvfexperience,vfcontext,vfandvfculture
Affordancesvf-vfanswer--
physicalvfpropertiesvfthatvfshowvffunctionalityvf(shape,vftexture,vfcolor,vfetc.),vfappearance
vfshowsvfthevfusevfhowvftovfusevfthevfobjectvfwithoutvfthevfneedvfforvflabels,vfusersvfknowvfwh
atvftovfdovfautomatically
Metaphorvf-vfanswer--
anvfimagevforvfunderstandingvfofvfanvfobjectvforvfactionvfusedvftovfdescribevfthevffunctionvfofvf
anothervfthing,vfreducesvfcognitivevfloadvfrequiredvftovfcompletevfavftask,vfshouldvfbevfbase
dvfonvfanvfunderstandingvfofvfuser'svfcultural,vfframevfofvfreference
Causalityvf-vfanswer--
Usersvfoftenvfassumevfthatvfthevfthingvfthatvfhappensvfrightvfaftervfanvfactionvfwasvfcausedvf
byvfthatvfactionvfresultingvfinvfFalsevfCausalityvf(orvfanvfincorrectvfrelationship)
Mitigatevf(HumanvfFactorvfDesignvfforvfErrorvfPrevention)vf-vfanswer--
Detectionvfofvferrosvf(KPI/Metrics)
TrapvfErrosvf(HFDEP)vf-vfanswer--Requiredvfformattingvf(editvfmasks-time,vfdate),vfTrade-
off:vfefficiencyvf(forvfexpertvfusers)vfvs.vfAccuracy
Avoidancevf-vfanswer--Usevfofvftechniquesvfthatvfeliminatevfinvalidvfchoices
