FINAL EXAM HCM 435 QUESTIONS AND ANSWERS
Which of the following is NOT characteristic of IT-enabled value? (CHAP7) - CORRECT ANSWER✅✅IT
value is not variable across organizations
Which of the following is an example of intangible value? - CORRECT ANSWER✅✅Improved
collaboration
Of the four classes of investment identified by Ross and Beath, which involves upgrading core IT
infrastructure and applications, reducing the costs, or improving the quality of IT services? - CORRECT
ANSWER✅✅Renewal
What did the author describe as a cornerstone in examining IT value? - CORRECT ANSWER✅✅IT project
proposal
Which common financial measure is calculated by subtracting the initial investment from the future
cash flows that result from the investment? - CORRECT ANSWER✅✅Net present value
A projection with great certainty that people will use the system in specific ways in an example of which
common proposal problem? - CORRECT ANSWER✅✅Reliance on complex behavior
An unplanned, sudden deterioration in the organization's fiscal performance that may slow a project is
an example of which common proposal problem? - CORRECT ANSWER✅✅Unwarranted optimism
Which of the following was NOT discussed by the authors as a step to ensuring the delivery of value? -
CORRECT ANSWER✅✅Invest more resources
In the process of increasing accountability for investments, who should defend the IT investment? -
CORRECT ANSWER✅✅Business owners
Why should IT projects be reviewed in a forum that routinely reviews similar requests? - CORRECT
ANSWER✅✅All of the above
, Of the four types of IT investments in a portfolio identified by Weill and Aral, which includes applications
that support core operations process? - CORRECT ANSWER✅✅Transactional
Once the implementation is over and the change settles in, value will have been achieved - CORRECT
ANSWER✅✅False
It is appropriate for the organization to hold parties to celebrate their achievements - CORRECT
ANSWER✅✅True
Implementation is the end point of the IT initiative - CORRECT ANSWER✅✅False
Which of the following is NOT a strategy to shorten the deliverables cycle? - CORRECT ANSWER✅✅"Big
bang" implementation
All of the following are examples of factors outside of the organization's control that may dilute the IT
investment except - CORRECT ANSWER✅✅Inadequate resources
"Making an effort to materially improve the process that the system is designed to support" describes
which observation of realizing value? - CORRECT ANSWER✅✅IT value requires innovation in business
practices
______ is the extent to which the company has invested in technology-enable initiatives to change how
the company operates - CORRECT ANSWER✅✅Digital intensity
CapGemini's study of digital maturity found that transformation intensity was more important that
digital intensity - CORRECT ANSWER✅✅True
Which of the following was NOT identified in the text as one of the four core functions of an IT
department? (CHAP 8) - CORRECT ANSWER✅✅Project proposals
Data center management is a subgroup of which of the four core functions of an IT department? -
CORRECT ANSWER✅✅Operations and technical support
Which of the following is NOT characteristic of IT-enabled value? (CHAP7) - CORRECT ANSWER✅✅IT
value is not variable across organizations
Which of the following is an example of intangible value? - CORRECT ANSWER✅✅Improved
collaboration
Of the four classes of investment identified by Ross and Beath, which involves upgrading core IT
infrastructure and applications, reducing the costs, or improving the quality of IT services? - CORRECT
ANSWER✅✅Renewal
What did the author describe as a cornerstone in examining IT value? - CORRECT ANSWER✅✅IT project
proposal
Which common financial measure is calculated by subtracting the initial investment from the future
cash flows that result from the investment? - CORRECT ANSWER✅✅Net present value
A projection with great certainty that people will use the system in specific ways in an example of which
common proposal problem? - CORRECT ANSWER✅✅Reliance on complex behavior
An unplanned, sudden deterioration in the organization's fiscal performance that may slow a project is
an example of which common proposal problem? - CORRECT ANSWER✅✅Unwarranted optimism
Which of the following was NOT discussed by the authors as a step to ensuring the delivery of value? -
CORRECT ANSWER✅✅Invest more resources
In the process of increasing accountability for investments, who should defend the IT investment? -
CORRECT ANSWER✅✅Business owners
Why should IT projects be reviewed in a forum that routinely reviews similar requests? - CORRECT
ANSWER✅✅All of the above
, Of the four types of IT investments in a portfolio identified by Weill and Aral, which includes applications
that support core operations process? - CORRECT ANSWER✅✅Transactional
Once the implementation is over and the change settles in, value will have been achieved - CORRECT
ANSWER✅✅False
It is appropriate for the organization to hold parties to celebrate their achievements - CORRECT
ANSWER✅✅True
Implementation is the end point of the IT initiative - CORRECT ANSWER✅✅False
Which of the following is NOT a strategy to shorten the deliverables cycle? - CORRECT ANSWER✅✅"Big
bang" implementation
All of the following are examples of factors outside of the organization's control that may dilute the IT
investment except - CORRECT ANSWER✅✅Inadequate resources
"Making an effort to materially improve the process that the system is designed to support" describes
which observation of realizing value? - CORRECT ANSWER✅✅IT value requires innovation in business
practices
______ is the extent to which the company has invested in technology-enable initiatives to change how
the company operates - CORRECT ANSWER✅✅Digital intensity
CapGemini's study of digital maturity found that transformation intensity was more important that
digital intensity - CORRECT ANSWER✅✅True
Which of the following was NOT identified in the text as one of the four core functions of an IT
department? (CHAP 8) - CORRECT ANSWER✅✅Project proposals
Data center management is a subgroup of which of the four core functions of an IT department? -
CORRECT ANSWER✅✅Operations and technical support
