ISTM 630 CHAPTER 8 COMMUNICATION QUESTIONS AND VERIFIED ANSWERS

The top communication skills for project managers are


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, • Listening skills
• Friendliness
• Trust and respect
• Non-verbal communication
• Clarity
• Feedback and honesty




Informal written


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Email, handwritten notes, texts, IM




Communication channels formula


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N(N - 1)/2, where N represents the number of identified stakeholders. This
formula reveals the total number of communication channels within a
project.




When is formal written used?


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Complex problems, PM plan, charter, comm. over long distances

, What are the three communication channels


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1. Upward Communication
2. Downward Communication
3. Lateral/Horizontal Communication




Informal verbal


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Meetings, conversations




Control Communications is done during


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monitoring and controlling process group




Why is GOOD communication important?


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greatest threat to project is failure to communicate