2025 Wellcare ACT Mastery Exam -Broker /Employee Exam
2025 WELLCARE ACT MASTERY EXAM -BROKER /EMPLOYEE
EXAM NEWEST 2025/2026 COMPLETE ALL QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+||BRAND NEW
When verifying a D-SNP beneficiary's Medicaid eligibility through the Ascend
Medicaid search tool, you should confirm their current Medicaid status qualifies
for the selected D-SNP being enrolled in and explain that changes in Medicaid
eligiblity may affect enrollment and/or cost sharing.
True
False
True
When completing an enrollment, be sure to use the correct enrollment
application for the desired plan year.
True
False
True
Brokers/Agents can access and download enrollment materials through
CustomPoint.
True
False
True
The 2024 Inflation Reduction Act (IRA) Part D Benefits include reduced insulin
copays for all insulins and insulin-combination products that are on the formulary,
regardless of tier, and are included in the $35 cap for one month's supply.
True
False
True
1|Page
, 2025 Wellcare ACT Mastery Exam -Broker /Employee Exam
The Wellcare preferred pharmacy network includes Walgreens, CVS, and some
grocery chains in 2024.
True
False
True
Which standalone Prescription Drug Plan (PDP) is best for a dual-eligible chooser?
a.Value Script
b.Value Plus
c.Classic
C. Classic
Wellcare expanded our county footprint in _____ states for 2024.
a.One
b.Two
c.Four
d.Five
d. five
Members are no longer required to pay a partial deductible due to the Inflation
Reduction Act.
True
False
True
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d. All of these
2|Page
, 2025 Wellcare ACT Mastery Exam -Broker /Employee Exam
Although options for capturing and submitting SOAs vary by health plan, Wellcare
accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these
d. All of these
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d.All of These
Although options for capturing and submitting SOAs vary by health plan, Wellcare
accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these
d.All of These
Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use.
True
False
True
Which elements are available as part of Wellcare's Sales Support model?
a.Online
3|Page
, 2025 Wellcare ACT Mastery Exam -Broker /Employee Exam
b.Local
c.Corporate
d.All of these
d. All of these
A grievance request, or any evidence concerning a grievance, must be filed orally
or in writing no later than _____ calendar days from the date of the event or the
date the member is made aware of the issue.
a.30
b.45
c.60
d.90
c. 60
Brokers/Agents may be investigated after being suspected of noncompliant
activity reported through a:
(Select all that apply.)
a.Complaint Tracking Module (CTM)
b.Yelp Review
c.Grievance
d.Secret Shop Finding
a.Complaint Tracking Module (CTM)
c.Grievance
d.Secret Shop Finding
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
True
False
True
When an enrollment application is completed in Ascend, brokers/agents can
complete a Health Risk Assessment (HRA) directly in Ascend after the enrollment
4|Page
2025 WELLCARE ACT MASTERY EXAM -BROKER /EMPLOYEE
EXAM NEWEST 2025/2026 COMPLETE ALL QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+||BRAND NEW
When verifying a D-SNP beneficiary's Medicaid eligibility through the Ascend
Medicaid search tool, you should confirm their current Medicaid status qualifies
for the selected D-SNP being enrolled in and explain that changes in Medicaid
eligiblity may affect enrollment and/or cost sharing.
True
False
True
When completing an enrollment, be sure to use the correct enrollment
application for the desired plan year.
True
False
True
Brokers/Agents can access and download enrollment materials through
CustomPoint.
True
False
True
The 2024 Inflation Reduction Act (IRA) Part D Benefits include reduced insulin
copays for all insulins and insulin-combination products that are on the formulary,
regardless of tier, and are included in the $35 cap for one month's supply.
True
False
True
1|Page
, 2025 Wellcare ACT Mastery Exam -Broker /Employee Exam
The Wellcare preferred pharmacy network includes Walgreens, CVS, and some
grocery chains in 2024.
True
False
True
Which standalone Prescription Drug Plan (PDP) is best for a dual-eligible chooser?
a.Value Script
b.Value Plus
c.Classic
C. Classic
Wellcare expanded our county footprint in _____ states for 2024.
a.One
b.Two
c.Four
d.Five
d. five
Members are no longer required to pay a partial deductible due to the Inflation
Reduction Act.
True
False
True
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d. All of these
2|Page
, 2025 Wellcare ACT Mastery Exam -Broker /Employee Exam
Although options for capturing and submitting SOAs vary by health plan, Wellcare
accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these
d. All of these
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench.
a.Training Resources
b.Commission Resources
c.Marketing Resources
d.All of these
d.All of These
Although options for capturing and submitting SOAs vary by health plan, Wellcare
accepts SOAs in which of the following methods?
a.Ascend
b.Telephonic
c.Paper
d.All of these
d.All of These
Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use.
True
False
True
Which elements are available as part of Wellcare's Sales Support model?
a.Online
3|Page
, 2025 Wellcare ACT Mastery Exam -Broker /Employee Exam
b.Local
c.Corporate
d.All of these
d. All of these
A grievance request, or any evidence concerning a grievance, must be filed orally
or in writing no later than _____ calendar days from the date of the event or the
date the member is made aware of the issue.
a.30
b.45
c.60
d.90
c. 60
Brokers/Agents may be investigated after being suspected of noncompliant
activity reported through a:
(Select all that apply.)
a.Complaint Tracking Module (CTM)
b.Yelp Review
c.Grievance
d.Secret Shop Finding
a.Complaint Tracking Module (CTM)
c.Grievance
d.Secret Shop Finding
Brokers/Agents can submit a support ticket online through their Centene
Workbench portal.
True
False
True
When an enrollment application is completed in Ascend, brokers/agents can
complete a Health Risk Assessment (HRA) directly in Ascend after the enrollment
4|Page
