7/22/25, 5:06 PM
APCO EMD Module 3 EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
GRADED A++
Terms in this set (32)
An emotional state that prevents callers from
being focused during the interrogation
Hysteria Threshold process and they can no longer give you the
responses you need to
make your dispatch decisions
1. Recurrent Hysteria Syndrome
4 Events that may cause 2. Its Not Working Syndrome
hysteria in callers 3. Telescoping of Time Syndrome
4. Secondary Patient Syndrome
After calming down and the caller is once again
Recurrent
faced with the seriousness of the situation, they
Hysteria
may again become hysterical
Syndrome
1/1
1
, 7/22/25, 5:06 PM
It's Not Working The caller panics at the failure of initial attempts at
Syndrome resuscitation
The caller panics because they perceive
Telescoping of Time
events are taking longer than they should or
Syndrome
they may believe
help isn't coming
The caller realizes what could have been a
Secondary Patient
tragic outcome has been avoided and then
Syndrome
breaks down
emotionally from the strain
-Repetitive Persistence
-Use Medically Approved Guidecards
Techniques for Calming -Ask for and use the caller's name throughout the call
Callers -Use a calm tone of voice and maintain a
calm demeanor
-Use professional dispatch skills
A command or request from the EMD to the
caller, accompanied by a reason for the
Repetitive Persistence request - the request or the reason is
repeated verbatim until the request is
carried out
2/1
1
APCO EMD Module 3 EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
GRADED A++
Terms in this set (32)
An emotional state that prevents callers from
being focused during the interrogation
Hysteria Threshold process and they can no longer give you the
responses you need to
make your dispatch decisions
1. Recurrent Hysteria Syndrome
4 Events that may cause 2. Its Not Working Syndrome
hysteria in callers 3. Telescoping of Time Syndrome
4. Secondary Patient Syndrome
After calming down and the caller is once again
Recurrent
faced with the seriousness of the situation, they
Hysteria
may again become hysterical
Syndrome
1/1
1
, 7/22/25, 5:06 PM
It's Not Working The caller panics at the failure of initial attempts at
Syndrome resuscitation
The caller panics because they perceive
Telescoping of Time
events are taking longer than they should or
Syndrome
they may believe
help isn't coming
The caller realizes what could have been a
Secondary Patient
tragic outcome has been avoided and then
Syndrome
breaks down
emotionally from the strain
-Repetitive Persistence
-Use Medically Approved Guidecards
Techniques for Calming -Ask for and use the caller's name throughout the call
Callers -Use a calm tone of voice and maintain a
calm demeanor
-Use professional dispatch skills
A command or request from the EMD to the
caller, accompanied by a reason for the
Repetitive Persistence request - the request or the reason is
repeated verbatim until the request is
carried out
2/1
1
