GSC 3600- EXAM 1 2025 QUESTIONS AND
ANSWERS
What is the purpose of a firm? - ANS To satisfy customer needs profitably.
What is the SCOR Model? - ANS A framwork developed and suppored by the Supply Chain
Council that seeks to provide standard descriptions of the processes, relationships, and metrics
that define supply chain managment
What are the areas covered in the SCOR model? - ANS -Planning activities
-sourcing activities
-Production- the "make" part
-Delivery activities
-Return activities
Upstream - ANS Activities/ firms positioned earlier in the supply chain
Downstream - ANS Activities/ firms positioned later in the supply chain
1st tier suppliers - ANS A supplier that provides products or services directly to a firm
2nd tier suppliers - ANS A supplier that provides products or servicesto a firm's 1st tier
1 @COPYRIGHT THEBRIGHT 2025/2026
, Strategy - ANS A mechanism by which an businesses coordinates its decisions regarding
structural and infrastructural elements
Structural elements - ANS Includes tangible resources such as buildings, equipment, and
computer systems
Infrastructural elements - ANS Includes the policies, people, decision rules, and
organizational structure choices made by a firm
Six Sigma Quality - ANS A level of quality that indicates that a process is well controlled
Six Sigma Levels of Training - ANS Champion: Senior-level executive
Master Black Belt: Full-time Six Sigma expert
*Black Belt: Fully trained Six Sigma expert*
Green Belt: Individuals with basic Six Sigma training
Team Members: Six Sigma project members
Performance Dimensions (4 old, 3 new) - ANS -Quality, time,flexibility, cost
-Sustainablility, security, innovation
Order qualifiers - ANS A performance dimension on which customers expect a minimum
level of performance
(Dr. D-"You have to meet a min level of quality to even play the game")
2 @COPYRIGHT THEBRIGHT 2025/2026
ANSWERS
What is the purpose of a firm? - ANS To satisfy customer needs profitably.
What is the SCOR Model? - ANS A framwork developed and suppored by the Supply Chain
Council that seeks to provide standard descriptions of the processes, relationships, and metrics
that define supply chain managment
What are the areas covered in the SCOR model? - ANS -Planning activities
-sourcing activities
-Production- the "make" part
-Delivery activities
-Return activities
Upstream - ANS Activities/ firms positioned earlier in the supply chain
Downstream - ANS Activities/ firms positioned later in the supply chain
1st tier suppliers - ANS A supplier that provides products or services directly to a firm
2nd tier suppliers - ANS A supplier that provides products or servicesto a firm's 1st tier
1 @COPYRIGHT THEBRIGHT 2025/2026
, Strategy - ANS A mechanism by which an businesses coordinates its decisions regarding
structural and infrastructural elements
Structural elements - ANS Includes tangible resources such as buildings, equipment, and
computer systems
Infrastructural elements - ANS Includes the policies, people, decision rules, and
organizational structure choices made by a firm
Six Sigma Quality - ANS A level of quality that indicates that a process is well controlled
Six Sigma Levels of Training - ANS Champion: Senior-level executive
Master Black Belt: Full-time Six Sigma expert
*Black Belt: Fully trained Six Sigma expert*
Green Belt: Individuals with basic Six Sigma training
Team Members: Six Sigma project members
Performance Dimensions (4 old, 3 new) - ANS -Quality, time,flexibility, cost
-Sustainablility, security, innovation
Order qualifiers - ANS A performance dimension on which customers expect a minimum
level of performance
(Dr. D-"You have to meet a min level of quality to even play the game")
2 @COPYRIGHT THEBRIGHT 2025/2026
