WGU - C722
Three essential drivers that must be achieved to generate positive characteristics in project teams -
(correct Answer) - Cohesiveness, Trust, Motivation
The five stages Dr. Bruce Tuckman (1965) introduced of group development - (correct Answer) - Forming,
Storming, Norming, Performing, Adjorning
Forming - (correct Answer) - In this stage, team members may be meeting for the first time. Often, no
one really knows much about anyone else on the team. It may be premature to refer to this group of
individuals as a team. It is a time of introduction and forming relationships and understanding from
exchange of information.
Storming - (correct Answer) - Team members are beginning to know about each other, but they do not
yet understand how to work together. Members may "jockey for position" within the team. The
dynamics of working together beyond any written statement of "roles and responsibilities" are being
established. Personalities surface, showing the strengths, weaknesses, and personal needs of each
individual on the team. Integration into a team may come with some struggle and conflict.
Norming - (correct Answer) - Team members have "figured out" how they will interact with each other.
Working relationships are beginning to form. Trust and understanding is beginning to form between
team members. They are beginning to feel comfortable working together and openly and willingly
sharing information.
Performing - (correct Answer) - Team members are fully comfortable working together. Trust has been
developed. Working relationships have jelled. Work is being conducted and project progress is occurring.
Adjourning - (correct Answer) - This only occurs when all the team's work has been completed and the
team is no longer required. This may occur at any time in the project life cycle.
Co-located Teams - (correct Answer) - involves team members physically working at the same location or
holding project meetings together in a common setup.
Virtual Teams - (correct Answer) - are teams whose members interact primarily through electronic
communications. Members of a virtual team may be within the same building or across continents.
Two common situations occur that may prompt a change to the baseline scope - (correct Answer) - The
scope may be expanded to include additional functionality or the scope may be diminished due to
changes in the project environment such as reduced funding or requirements or changing time/due
date.
Scope creep - (correct Answer) - occurs when the project team integrates enhancements to the scope
without proper evaluation and approval.
work performance data - (correct Answer) - will identify the work activities that are completed, partially
completed, or not started.
risk register - (correct Answer) - is a list of potential risks, how the risks will be monitored, and what
,action will be taken should the risk event occur.
corrective action - (correct Answer) - is a document issued to identify quality failures and how they will
be corrected. The deliverable itself may need to be reworked and the project plan may need to be
revised to ensure that future deliverables do not include the same error.
The Four Categories of Change - (correct Answer) - Contingency plans, improvement changes, external
events, scope change
The change management system - (correct Answer) - is in place to formally identify, evaluate, decide,
and communicate project changes.
Recording - (correct Answer) - is the process of documenting and archiving project-related information.
Reporting - (correct Answer) - is a key nonverbal communications methodology used to inform and to
document project information.
Weekly status reports that are often working documents for the team to communicate: - (correct
Answer) - Accomplishments, Issues, Schedules, Resource utilization
Monthly status reports for senior stakeholders that would include: - (correct Answer) - Project overview
bragging about progress, Issues including red light (critical) problems needing immediate resolution,
yellow light items that are warning flags, and resolved issues, Current accomplishments, Future plans for
the next month, Resource utilization and plans
Monthly Financial Report - (correct Answer) - showing progress against the budget quantifying monies
spent and planned to be spent and identifying issues with recommendations for resolution
Change management reporting - (correct Answer) - showing changes identified, requiring approval, and
resolution.
Project controls - (correct Answer) - are the data gathering, management, and analytical processes used
to predict, understand, and constructively influence the time and cost outcomes of a project or program.
Three Aspects of Project Quality - (correct Answer) - quality management, quality assurance, and quality
control.
Quality management - (correct Answer) - is the process of identifying the customer's requirements and
how they will be measured.
Quality assurance - (correct Answer) - is the process of validating that the requirements and
measurements are appropriate for the project environment.
Quality control - (correct Answer) - is the process of monitoring and changing project execution to
ensure that activities are being executed as planned and will result in meeting the customer
requirements. It is the monitoring and controlling process that occurs during project execution.
Standards - (correct Answer) - are requirements that are generally accepted by a group of firms that
produce similar products or services.
Requirements - (correct Answer) - are what the customer needs to achieve from the completed project.
, Quality audits - (correct Answer) - are rigorous reviews of the project performance. These reviews are
often completed by groups of experts outside of the project team such as a company's quality assurance
(QA) department or an outside consultant.
positive outcomes of the audit - (correct Answer) - Identifying issues before we go into production
Identifying best practices that can be adopted by future project teams
Identifying lessons learned that can improve performance on other projects
Identifying problems that can be corrected before additional costs are incurred
Checklists - (correct Answer) - are one way of monitoring that activities/tasks have been addressed and
one method of assuring that all needed documents are written.
project charters - (correct Answer) - contain enough information to understand who the project sponsor
and project manager are, the purpose the project, a general idea of the scope, budget, and schedule.
Statement of Work (SOW) - (correct Answer) - defines the project's outcomes in terms of objectives,
specific deliverables, acceptance criteria, technical requirements, milestones, constraints, and
assumptions.
Work Breakdown Structure (WBS) - (correct Answer) - is a methodical deconstruction of deliverables into
activities and then tasks to be performed. It details each activity that must be completed.
living documents - (correct Answer) - are all planning documents
project scope - (correct Answer) - describes how the project outcomes will be created. Documents the
customer's expectations with regard to when the project will be completed (the time/schedule
constraint) and how much the completed project will cost (the budget or cost constraint).
Evolution of the Scope Statement - (correct Answer) - Initial Scope (defining phase), Approved Scope
Statement (planning phase), scope management (executing phase), scope verification (closing phase)
product scope - (correct Answer) - is used to describe the portion of the scope statement that defines
the features and functions of the project outcome or deliverables.
project scope statement - (correct Answer) - represents a mutual understanding between the customer
and the project team.
project requirement - (correct Answer) - is a characteristic, function, or capability that must be present in
the project final outcome.
Project deliverables - (correct Answer) - are the features and functions of the project outcome that form
the product scope.
Resource Responsibility Matrix - (correct Answer) - the resources needed are identified and the roles and
responsibilities are detailed
histogram - (correct Answer) - is a graph of a frequency distribution in which rectangles with bases on
the horizontal axis are given widths equal to the class intervals and heights equal to the corresponding
Three essential drivers that must be achieved to generate positive characteristics in project teams -
(correct Answer) - Cohesiveness, Trust, Motivation
The five stages Dr. Bruce Tuckman (1965) introduced of group development - (correct Answer) - Forming,
Storming, Norming, Performing, Adjorning
Forming - (correct Answer) - In this stage, team members may be meeting for the first time. Often, no
one really knows much about anyone else on the team. It may be premature to refer to this group of
individuals as a team. It is a time of introduction and forming relationships and understanding from
exchange of information.
Storming - (correct Answer) - Team members are beginning to know about each other, but they do not
yet understand how to work together. Members may "jockey for position" within the team. The
dynamics of working together beyond any written statement of "roles and responsibilities" are being
established. Personalities surface, showing the strengths, weaknesses, and personal needs of each
individual on the team. Integration into a team may come with some struggle and conflict.
Norming - (correct Answer) - Team members have "figured out" how they will interact with each other.
Working relationships are beginning to form. Trust and understanding is beginning to form between
team members. They are beginning to feel comfortable working together and openly and willingly
sharing information.
Performing - (correct Answer) - Team members are fully comfortable working together. Trust has been
developed. Working relationships have jelled. Work is being conducted and project progress is occurring.
Adjourning - (correct Answer) - This only occurs when all the team's work has been completed and the
team is no longer required. This may occur at any time in the project life cycle.
Co-located Teams - (correct Answer) - involves team members physically working at the same location or
holding project meetings together in a common setup.
Virtual Teams - (correct Answer) - are teams whose members interact primarily through electronic
communications. Members of a virtual team may be within the same building or across continents.
Two common situations occur that may prompt a change to the baseline scope - (correct Answer) - The
scope may be expanded to include additional functionality or the scope may be diminished due to
changes in the project environment such as reduced funding or requirements or changing time/due
date.
Scope creep - (correct Answer) - occurs when the project team integrates enhancements to the scope
without proper evaluation and approval.
work performance data - (correct Answer) - will identify the work activities that are completed, partially
completed, or not started.
risk register - (correct Answer) - is a list of potential risks, how the risks will be monitored, and what
,action will be taken should the risk event occur.
corrective action - (correct Answer) - is a document issued to identify quality failures and how they will
be corrected. The deliverable itself may need to be reworked and the project plan may need to be
revised to ensure that future deliverables do not include the same error.
The Four Categories of Change - (correct Answer) - Contingency plans, improvement changes, external
events, scope change
The change management system - (correct Answer) - is in place to formally identify, evaluate, decide,
and communicate project changes.
Recording - (correct Answer) - is the process of documenting and archiving project-related information.
Reporting - (correct Answer) - is a key nonverbal communications methodology used to inform and to
document project information.
Weekly status reports that are often working documents for the team to communicate: - (correct
Answer) - Accomplishments, Issues, Schedules, Resource utilization
Monthly status reports for senior stakeholders that would include: - (correct Answer) - Project overview
bragging about progress, Issues including red light (critical) problems needing immediate resolution,
yellow light items that are warning flags, and resolved issues, Current accomplishments, Future plans for
the next month, Resource utilization and plans
Monthly Financial Report - (correct Answer) - showing progress against the budget quantifying monies
spent and planned to be spent and identifying issues with recommendations for resolution
Change management reporting - (correct Answer) - showing changes identified, requiring approval, and
resolution.
Project controls - (correct Answer) - are the data gathering, management, and analytical processes used
to predict, understand, and constructively influence the time and cost outcomes of a project or program.
Three Aspects of Project Quality - (correct Answer) - quality management, quality assurance, and quality
control.
Quality management - (correct Answer) - is the process of identifying the customer's requirements and
how they will be measured.
Quality assurance - (correct Answer) - is the process of validating that the requirements and
measurements are appropriate for the project environment.
Quality control - (correct Answer) - is the process of monitoring and changing project execution to
ensure that activities are being executed as planned and will result in meeting the customer
requirements. It is the monitoring and controlling process that occurs during project execution.
Standards - (correct Answer) - are requirements that are generally accepted by a group of firms that
produce similar products or services.
Requirements - (correct Answer) - are what the customer needs to achieve from the completed project.
, Quality audits - (correct Answer) - are rigorous reviews of the project performance. These reviews are
often completed by groups of experts outside of the project team such as a company's quality assurance
(QA) department or an outside consultant.
positive outcomes of the audit - (correct Answer) - Identifying issues before we go into production
Identifying best practices that can be adopted by future project teams
Identifying lessons learned that can improve performance on other projects
Identifying problems that can be corrected before additional costs are incurred
Checklists - (correct Answer) - are one way of monitoring that activities/tasks have been addressed and
one method of assuring that all needed documents are written.
project charters - (correct Answer) - contain enough information to understand who the project sponsor
and project manager are, the purpose the project, a general idea of the scope, budget, and schedule.
Statement of Work (SOW) - (correct Answer) - defines the project's outcomes in terms of objectives,
specific deliverables, acceptance criteria, technical requirements, milestones, constraints, and
assumptions.
Work Breakdown Structure (WBS) - (correct Answer) - is a methodical deconstruction of deliverables into
activities and then tasks to be performed. It details each activity that must be completed.
living documents - (correct Answer) - are all planning documents
project scope - (correct Answer) - describes how the project outcomes will be created. Documents the
customer's expectations with regard to when the project will be completed (the time/schedule
constraint) and how much the completed project will cost (the budget or cost constraint).
Evolution of the Scope Statement - (correct Answer) - Initial Scope (defining phase), Approved Scope
Statement (planning phase), scope management (executing phase), scope verification (closing phase)
product scope - (correct Answer) - is used to describe the portion of the scope statement that defines
the features and functions of the project outcome or deliverables.
project scope statement - (correct Answer) - represents a mutual understanding between the customer
and the project team.
project requirement - (correct Answer) - is a characteristic, function, or capability that must be present in
the project final outcome.
Project deliverables - (correct Answer) - are the features and functions of the project outcome that form
the product scope.
Resource Responsibility Matrix - (correct Answer) - the resources needed are identified and the roles and
responsibilities are detailed
histogram - (correct Answer) - is a graph of a frequency distribution in which rectangles with bases on
the horizontal axis are given widths equal to the class intervals and heights equal to the corresponding
