, TESTBANK for MGMT 12th Edition by Chuck
Williams
Notes
1- The file is chapter after chapter.
2- We have shown you 10 or five pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
,Name: Class: Date:
Chapter 01: Management
1. Which of the following is defined as getting work done through others?
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c
2. When Rosa was hired by Graham Services Inc. to head its customer service operations, she was told
that her role involved supervising the work of her employees and ensuring that they did their jobs well.
Rosa’s job is related to _____.
a. marketing
b. recruitment
c. management
d. finance
ANSWER: c
3. At Troysten Inc., a construction company, Edward’s job responsibilities include monitoring the work
carried out by the company's site engineers. He is also responsible for ensuring that all the engineers are
provided with ample guidance and supervision so that they can perform all the assigned tasks to the best
of their ability. In the given scenario, Edward’s job is related to _____.
a. accounting
b. sales
c. management
d. production
ANSWER: c
4. Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are fully
utilized. It also makes sure that minimal waste is produced. The juice extracting and packaging units of
the company are designed in such a way that the quality of its products is maintained with minimal costs.
Relish is involved in achieving _____.
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER: b
5. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. Since the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place another
order for the same quantity of scrap metal from a local manufacturer. As a result, its car manufacturing
processes was delayed and expenses increased. In this scenario, Trent Automobiles is demonstrating a
lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01: Management
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its
production processes using computer numeric control (CNC) machines. This reduced the labor cost,
wastage of raw materials, and rejection of finished goods due to quality issues. In the context of
management, the automation of production processes at Debronth Inc. exemplifies _____.
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER: b
7. Which of the following involves accomplishing tasks that help fulfill organizational objectives?
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchment
ANSWER: a
8. Venus Diner, a fast-food restaurant, has installed two additional billing counters to reduce waiting time
for its customers. This has helped the restaurant improve its customer service and satisfaction. This
scenario illustrates that Venus Diner is striving for _____.
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER: a
9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after
many other banks opened their branches in Shirles, Calverd Bank continues to have the biggest market
share because of its excellent customer service. In the context of management, the Shirles branch of
Calverd Bank illustrates _____.
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER: d
10. Providing a great shopping experience to customers is one of the important objectives of Purple
Fashions Inc., a clothing store. To achieve this objective, the company has a team of committed customer
service professionals, whose job is to ensure that customers get exactly what they want. This scenario
illustrates that Purple Fashions is trying to achieve _____.
a. organizational commitment
b. employee productivity
c. employee satisfaction
d. organizational effectiveness
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Management
11. In the context of management functions, which of the following is true of planning?
a. It is one of the best ways to improve performance.
b. It is the last function of management.
c. It involves monitoring progress toward goal achievement.
d. It involves hiring and leading workers.
ANSWER: a
12. Identify a true statement about planning.
a. It is the process of monitoring progress toward goal achievement.
b. It involves deciding where decisions will be made.
c. It encourages employees to engage in behaviors directly related to goal accomplishment.
d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
ANSWER: c
13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives
were to increase revenues by at least 5% and reduce net losses by at least 80% by the end of the next
fiscal year. In this scenario, which of the following management functions was most likely involved in
setting these goals and determining a means for the company to meet them?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c
14. Amanda, the sales manager at an e-commerce fashion site, sets the annual, monthly, and weekly
targets of all the salespeople in the company. She sets these targets in such a way that the salespeople
work toward achieving the organizational goals. In this scenario, which of the following management
functions does Amanda perform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c
15. In the context of management functions, organizing is about _____.
a. determining how things get done
b. determining organizational goals
c. motivating workers to work hard
d. monitoring progress toward goal achievement
ANSWER: a
16. A business administrator in a school is determining how classes will be scheduled, which rooms will
be allocated, and who will teach each subject in the curriculum. Which of the following management
functions is illustrated in this scenario?
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Management
a. Planning
b. Organizing
c. Controlling
d. Leading
ANSWER: b
17. Jada is in charge of her Rotary Club's annual fundraising auction. She determines the site of the event
and decides who will collect donations from local businesses. She also decides who will sell tickets to
customers and who will conduct the auction. Jada is engaged in the management function of _____.
a. planning
b. controlling
c. leading
d. organizing
ANSWER: d
18. Jasmine, a cofounder of a startup firm that provides financial services, is responsible for making the
standard operating procedure for the firm's wealth management division and assigning duties to the
management trainees recruited for this division. In the context of management functions, Jasmine’s job
responsibilities best illustrate _____.
a. controlling
b. organizing
c. disseminating
d. leading
ANSWER: b
19. In the context of Henri Fayol's management functions, which of the following is a difference between
planning and organizing?
a. Planning involves motivating workers to work hard to achieve organizational goals, whereas
organizing involves identifying the means to achieve organizational goals.
b. Planning involves determining organizational goals, whereas organizing involves determining
how things get done.
c. Planning is deciding where decisions will be made, whereas organizing is monitoring progress
toward goal achievement.
d. Planning is inspiring workers to work hard on a daily basis, whereas organizing is taking
corrective action when progress isn't being made.
ANSWER: b
20. Kendall is the chief executive officer of Hayden Corp. She believes that it is important for top
management to inspire employees to work toward organizational goals. As a result, she develops an
incentive plan to reward high-performing employees and boost their morale. In the context of
management functions, Kendall is engaged in _____.
a. planning
b. organizing
c. leading
d. controlling
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Management
21. Ronald, the advertising manager of a leading newspaper, congratulates every member of the space
selling team who achieves their daily target. This motivates the team members to work harder and
collectively contribute to the organizational goal of selling space for advertisements. In this scenario,
which of the following management functions is illustrated by Ronald?
a. Organizing
b. Planning
c. Leading
d. Controlling
ANSWER: c
22. Jamal, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an
Employee Appreciation Day. In this scenario, which management function did Jamal use to boost the
morale of his employees?
a. Leading
b. Monitoring
c. Organizing
d. Controlling
ANSWER: a
23. The top management at Vermilion Inc. realized that there were some technical defects in the
company's new manufacturing plant that was under construction. Technical specialists were sent to the
site to correct the issues. This scenario illustrates the management function of _____.
a. planning
b. organizing
c. controlling
d. motivating
ANSWER: c
24. Jin, the recruitment manager at Randents Inc., reviews the performance of his team members on a
monthly basis. Based on the results of his monthly reviews, he decides to conduct daily reviews to
analyze the performance of members who do not achieve their monthly targets. In the context of
management functions, Jin's action exemplifies _____.
a. organizing
b. planning
c. leading
d. controlling
ANSWER: d
25. Auburn Inc., a publishing company, realized that there was a factual error in the August issue of its
business magazine, Alacrity. The magazine's editor-in-chief immediately released a press statement
apologizing for the error. Subsequently, Auburn Inc. published the actual figures in Alacrity's September
issue. Which of the following management functions was used in this scenario?
a. Controlling
b. Leading
c. Motivating
d. Planning
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Management
ANSWER: a
26. Which of the following types of managers are typically responsible for developing employees'
commitment to and ownership of the company's performance?
a. Top managers
b. Middle managers
c. First-line managers
d. Office managers
ANSWER: a
27. Which of the following is a function of a top manager?
a. Facilitating team activities toward accomplishing a goal
b. Creating a positive organizational culture through language and action
c. Coordinating and linking groups, departments, and divisions within a company
d. Managing the performance of entry-level employees
ANSWER: b
28. Breanna was hired to work in the finance department of Amintent Corp. Since that time, all of the
company’s finance strategies have been successful. Breanna has created a positive organizational culture
at Amintent Corp., thereby uplifting the company's values. In this scenario, Breanna is most likely a
_____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: d
29. In the context of the kinds of managers, middle managers _____.
a. teach entry-level employees how to do their jobs
b. are responsible for creating a context for change
c. are responsible for planning and allocating resources to meet organizational objectives
d. hold positions such as office manager, shift supervisor, or department manager
ANSWER: c
30. Bob is the plant manager of one of the three manufacturing plants of a paper manufacturing company.
He is responsible for synching the processes of his plant with the standards set at the company's
headquarters. He sends weekly updates of raw material requirements to the purchase division at the
headquarters. He also connects the company's human resources department with the employees who work
in his plant. In this scenario, Bob is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01: Management
31. Shemar is a regional sales manager of a popular fortnightly magazine. He sets targets for and reviews
the performances of the sales representatives of his region. Changes in marketing strategies mandated by
the marketing team at the magazine's headquarters authorized Shemar to be solely responsible to bring
about the necessary changes in his region. In the given scenario, Shemar is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: a
32. After graduating from one of the highest-ranked business schools in the world, Albert was hired as a
divisional marketing manager at a computer hardware company. His job profile included planning the
marketing activities for the next fiscal year, allocating funds, and overlooking the performance of
marketing representatives. In the given scenario, Albert was most likely hired as a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: a
33. Mike supervises the work of factory workers in an automobile manufacturing firm. Most of his time is
spent on quality control, scheduling workers, and training new employees. Mike can be categorized as a
_____.
a. first-line manager
b. middle manager
c. top-level manager
d. plant manager
ANSWER: a
34. Diana is the office manager at Pamentas, a luxury watch manufacturer. She organizes the office
operations and procedures, assigns and monitors functions of the entry-level employees and the
housekeeping staff, controls correspondence in the office, and overlooks front-office operations at the
company. In this scenario, Diana is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: c
35. Deja is the day-shift supervisor at a company that manufactures and supplies plastic bottles to
pharmaceutical companies. She is responsible for estimating the hiring needs for the day shift at the
factory. She also prepares the schedules for the training process of newly hired employees. Most
importantly, she overlooks the entire day-shift production process at the factory and reports to her
manager on a regular basis. In this scenario, Deja is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01: Management
d. top manager
ANSWER: c
36. Wei is the procurement manager at a supermarket. Her duties include short-term planning for the
purchase of perishable goods, encouraging and rewarding the employees who handle the transportation of
goods to the supermarket, and supervising the entry-level employees of her department. In the given
scenario, Wei is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: c
37. Which of the following statements illustrates the difference between first-line managers and top
managers?
a. Unlike top managers, first-line managers engage in plans and actions that typically produce
results within two weeks.
b. Unlike top managers, first-line managers are responsible for creating a positive organizational
culture through language and action.
c. Unlike first-line managers, top managers are responsible for teaching entry-level employees
how to do their jobs.
d. Unlike first-line managers, top managers make detailed schedules and operating plans based
on middle management's intermediate-range plans.
ANSWER: a
38. Which of the following is a relatively new kind of management position that developed as companies
shifted to self-managing groups?
a. Top manager
b. Team leader
c. First-line leader
d. Middle manager
ANSWER: b
39. A team leader is responsible for _____.
a. their team's performance
b. closely monitoring long-term business, economic, and social trends
c. developing organizational codes of ethics
d. fostering good relationships within their team
ANSWER: d
40. Tiffany is the head of one of the three groups in the production department at an apparel
manufacturing company. She assigns work to each of her subordinates in the group on a regular basis.
Although she is not solely responsible for the performance of her group, she facilitates the group in
achieving the monthly targets of production. In this scenario, Tiffany is most likely a _____.
a. middle manager
b. team leader
Copyright Cengage Learning. Powered by Cognero. Page 8
Williams
Notes
1- The file is chapter after chapter.
2- We have shown you 10 or five pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
,Name: Class: Date:
Chapter 01: Management
1. Which of the following is defined as getting work done through others?
a. Orientation
b. Marketing
c. Management
d. Accounting
ANSWER: c
2. When Rosa was hired by Graham Services Inc. to head its customer service operations, she was told
that her role involved supervising the work of her employees and ensuring that they did their jobs well.
Rosa’s job is related to _____.
a. marketing
b. recruitment
c. management
d. finance
ANSWER: c
3. At Troysten Inc., a construction company, Edward’s job responsibilities include monitoring the work
carried out by the company's site engineers. He is also responsible for ensuring that all the engineers are
provided with ample guidance and supervision so that they can perform all the assigned tasks to the best
of their ability. In the given scenario, Edward’s job is related to _____.
a. accounting
b. sales
c. management
d. production
ANSWER: c
4. Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are fully
utilized. It also makes sure that minimal waste is produced. The juice extracting and packaging units of
the company are designed in such a way that the quality of its products is maintained with minimal costs.
Relish is involved in achieving _____.
a. effectiveness
b. efficiency
c. autonomy
d. power
ANSWER: b
5. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. Since the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place another
order for the same quantity of scrap metal from a local manufacturer. As a result, its car manufacturing
processes was delayed and expenses increased. In this scenario, Trent Automobiles is demonstrating a
lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01: Management
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its
production processes using computer numeric control (CNC) machines. This reduced the labor cost,
wastage of raw materials, and rejection of finished goods due to quality issues. In the context of
management, the automation of production processes at Debronth Inc. exemplifies _____.
a. synergy
b. efficiency
c. autonomy
d. contingency
ANSWER: b
7. Which of the following involves accomplishing tasks that help fulfill organizational objectives?
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchment
ANSWER: a
8. Venus Diner, a fast-food restaurant, has installed two additional billing counters to reduce waiting time
for its customers. This has helped the restaurant improve its customer service and satisfaction. This
scenario illustrates that Venus Diner is striving for _____.
a. effectiveness
b. consistency
c. synergy
d. cohesiveness
ANSWER: a
9. Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after
many other banks opened their branches in Shirles, Calverd Bank continues to have the biggest market
share because of its excellent customer service. In the context of management, the Shirles branch of
Calverd Bank illustrates _____.
a. synergy
b. efficiency
c. autonomy
d. effectiveness
ANSWER: d
10. Providing a great shopping experience to customers is one of the important objectives of Purple
Fashions Inc., a clothing store. To achieve this objective, the company has a team of committed customer
service professionals, whose job is to ensure that customers get exactly what they want. This scenario
illustrates that Purple Fashions is trying to achieve _____.
a. organizational commitment
b. employee productivity
c. employee satisfaction
d. organizational effectiveness
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Management
11. In the context of management functions, which of the following is true of planning?
a. It is one of the best ways to improve performance.
b. It is the last function of management.
c. It involves monitoring progress toward goal achievement.
d. It involves hiring and leading workers.
ANSWER: a
12. Identify a true statement about planning.
a. It is the process of monitoring progress toward goal achievement.
b. It involves deciding where decisions will be made.
c. It encourages employees to engage in behaviors directly related to goal accomplishment.
d. It involves inspiring and motivating workers to work hard to achieve organizational goals.
ANSWER: c
13. After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives
were to increase revenues by at least 5% and reduce net losses by at least 80% by the end of the next
fiscal year. In this scenario, which of the following management functions was most likely involved in
setting these goals and determining a means for the company to meet them?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c
14. Amanda, the sales manager at an e-commerce fashion site, sets the annual, monthly, and weekly
targets of all the salespeople in the company. She sets these targets in such a way that the salespeople
work toward achieving the organizational goals. In this scenario, which of the following management
functions does Amanda perform?
a. Controlling
b. Organizing
c. Planning
d. Leading
ANSWER: c
15. In the context of management functions, organizing is about _____.
a. determining how things get done
b. determining organizational goals
c. motivating workers to work hard
d. monitoring progress toward goal achievement
ANSWER: a
16. A business administrator in a school is determining how classes will be scheduled, which rooms will
be allocated, and who will teach each subject in the curriculum. Which of the following management
functions is illustrated in this scenario?
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Management
a. Planning
b. Organizing
c. Controlling
d. Leading
ANSWER: b
17. Jada is in charge of her Rotary Club's annual fundraising auction. She determines the site of the event
and decides who will collect donations from local businesses. She also decides who will sell tickets to
customers and who will conduct the auction. Jada is engaged in the management function of _____.
a. planning
b. controlling
c. leading
d. organizing
ANSWER: d
18. Jasmine, a cofounder of a startup firm that provides financial services, is responsible for making the
standard operating procedure for the firm's wealth management division and assigning duties to the
management trainees recruited for this division. In the context of management functions, Jasmine’s job
responsibilities best illustrate _____.
a. controlling
b. organizing
c. disseminating
d. leading
ANSWER: b
19. In the context of Henri Fayol's management functions, which of the following is a difference between
planning and organizing?
a. Planning involves motivating workers to work hard to achieve organizational goals, whereas
organizing involves identifying the means to achieve organizational goals.
b. Planning involves determining organizational goals, whereas organizing involves determining
how things get done.
c. Planning is deciding where decisions will be made, whereas organizing is monitoring progress
toward goal achievement.
d. Planning is inspiring workers to work hard on a daily basis, whereas organizing is taking
corrective action when progress isn't being made.
ANSWER: b
20. Kendall is the chief executive officer of Hayden Corp. She believes that it is important for top
management to inspire employees to work toward organizational goals. As a result, she develops an
incentive plan to reward high-performing employees and boost their morale. In the context of
management functions, Kendall is engaged in _____.
a. planning
b. organizing
c. leading
d. controlling
ANSWER: c
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Management
21. Ronald, the advertising manager of a leading newspaper, congratulates every member of the space
selling team who achieves their daily target. This motivates the team members to work harder and
collectively contribute to the organizational goal of selling space for advertisements. In this scenario,
which of the following management functions is illustrated by Ronald?
a. Organizing
b. Planning
c. Leading
d. Controlling
ANSWER: c
22. Jamal, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an
Employee Appreciation Day. In this scenario, which management function did Jamal use to boost the
morale of his employees?
a. Leading
b. Monitoring
c. Organizing
d. Controlling
ANSWER: a
23. The top management at Vermilion Inc. realized that there were some technical defects in the
company's new manufacturing plant that was under construction. Technical specialists were sent to the
site to correct the issues. This scenario illustrates the management function of _____.
a. planning
b. organizing
c. controlling
d. motivating
ANSWER: c
24. Jin, the recruitment manager at Randents Inc., reviews the performance of his team members on a
monthly basis. Based on the results of his monthly reviews, he decides to conduct daily reviews to
analyze the performance of members who do not achieve their monthly targets. In the context of
management functions, Jin's action exemplifies _____.
a. organizing
b. planning
c. leading
d. controlling
ANSWER: d
25. Auburn Inc., a publishing company, realized that there was a factual error in the August issue of its
business magazine, Alacrity. The magazine's editor-in-chief immediately released a press statement
apologizing for the error. Subsequently, Auburn Inc. published the actual figures in Alacrity's September
issue. Which of the following management functions was used in this scenario?
a. Controlling
b. Leading
c. Motivating
d. Planning
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Management
ANSWER: a
26. Which of the following types of managers are typically responsible for developing employees'
commitment to and ownership of the company's performance?
a. Top managers
b. Middle managers
c. First-line managers
d. Office managers
ANSWER: a
27. Which of the following is a function of a top manager?
a. Facilitating team activities toward accomplishing a goal
b. Creating a positive organizational culture through language and action
c. Coordinating and linking groups, departments, and divisions within a company
d. Managing the performance of entry-level employees
ANSWER: b
28. Breanna was hired to work in the finance department of Amintent Corp. Since that time, all of the
company’s finance strategies have been successful. Breanna has created a positive organizational culture
at Amintent Corp., thereby uplifting the company's values. In this scenario, Breanna is most likely a
_____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: d
29. In the context of the kinds of managers, middle managers _____.
a. teach entry-level employees how to do their jobs
b. are responsible for creating a context for change
c. are responsible for planning and allocating resources to meet organizational objectives
d. hold positions such as office manager, shift supervisor, or department manager
ANSWER: c
30. Bob is the plant manager of one of the three manufacturing plants of a paper manufacturing company.
He is responsible for synching the processes of his plant with the standards set at the company's
headquarters. He sends weekly updates of raw material requirements to the purchase division at the
headquarters. He also connects the company's human resources department with the employees who work
in his plant. In this scenario, Bob is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: a
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01: Management
31. Shemar is a regional sales manager of a popular fortnightly magazine. He sets targets for and reviews
the performances of the sales representatives of his region. Changes in marketing strategies mandated by
the marketing team at the magazine's headquarters authorized Shemar to be solely responsible to bring
about the necessary changes in his region. In the given scenario, Shemar is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: a
32. After graduating from one of the highest-ranked business schools in the world, Albert was hired as a
divisional marketing manager at a computer hardware company. His job profile included planning the
marketing activities for the next fiscal year, allocating funds, and overlooking the performance of
marketing representatives. In the given scenario, Albert was most likely hired as a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: a
33. Mike supervises the work of factory workers in an automobile manufacturing firm. Most of his time is
spent on quality control, scheduling workers, and training new employees. Mike can be categorized as a
_____.
a. first-line manager
b. middle manager
c. top-level manager
d. plant manager
ANSWER: a
34. Diana is the office manager at Pamentas, a luxury watch manufacturer. She organizes the office
operations and procedures, assigns and monitors functions of the entry-level employees and the
housekeeping staff, controls correspondence in the office, and overlooks front-office operations at the
company. In this scenario, Diana is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: c
35. Deja is the day-shift supervisor at a company that manufactures and supplies plastic bottles to
pharmaceutical companies. She is responsible for estimating the hiring needs for the day shift at the
factory. She also prepares the schedules for the training process of newly hired employees. Most
importantly, she overlooks the entire day-shift production process at the factory and reports to her
manager on a regular basis. In this scenario, Deja is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01: Management
d. top manager
ANSWER: c
36. Wei is the procurement manager at a supermarket. Her duties include short-term planning for the
purchase of perishable goods, encouraging and rewarding the employees who handle the transportation of
goods to the supermarket, and supervising the entry-level employees of her department. In the given
scenario, Wei is most likely a _____.
a. middle manager
b. team leader
c. first-line manager
d. top manager
ANSWER: c
37. Which of the following statements illustrates the difference between first-line managers and top
managers?
a. Unlike top managers, first-line managers engage in plans and actions that typically produce
results within two weeks.
b. Unlike top managers, first-line managers are responsible for creating a positive organizational
culture through language and action.
c. Unlike first-line managers, top managers are responsible for teaching entry-level employees
how to do their jobs.
d. Unlike first-line managers, top managers make detailed schedules and operating plans based
on middle management's intermediate-range plans.
ANSWER: a
38. Which of the following is a relatively new kind of management position that developed as companies
shifted to self-managing groups?
a. Top manager
b. Team leader
c. First-line leader
d. Middle manager
ANSWER: b
39. A team leader is responsible for _____.
a. their team's performance
b. closely monitoring long-term business, economic, and social trends
c. developing organizational codes of ethics
d. fostering good relationships within their team
ANSWER: d
40. Tiffany is the head of one of the three groups in the production department at an apparel
manufacturing company. She assigns work to each of her subordinates in the group on a regular basis.
Although she is not solely responsible for the performance of her group, she facilitates the group in
achieving the monthly targets of production. In this scenario, Tiffany is most likely a _____.
a. middle manager
b. team leader
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