PGA PGM Level 1 Golf Cart Fleet Management Exam Questions and Answers Already Passed
How many golf cars in US? - Answersapproximately 1 million
If fleet is not managed properly what effects can it have on golf course? - AnswersBe a liability
in terms of facility image, safety, customer satisfaction and the financial bottom line
First golf car patent? - AnswersArthritis Special. 1948 to oilman RJ Jackson. It was three-
wheeled, gas-powered
1950s - 1960s golf cart usage - Answers1950- 1,000
1960- 120,000
Three golf car companies and where located. - AnswersClub Car, EZ-Go, and Yamaha
Georgia
Golfer advantages for golf cart use - Answers-opens game to golfers who are not physically able
to walk
-eliminates need to carry or pull clubs over rugged terrain or in heat
-extends years of play for seniors
-can speed up play if properly used
-generates facility income, which can offset increases in green fees
Golfer disadvantages for golf cart use - Answers-violate traditionalists views of the game
-less exercise
-generates noise and emissions (gas carts)
-inconveniences golfers and slows play if carts are restricted to paths
-increases cost of round where cars are required
Golf facility advantages for golf cart use - Answers-generates revenue and potential profits,
which can help offset facility expenses
-can generate more rounds of play leading to more income from green fees, merchandise, food
and beverage sales
-can enhance a facility's image and customer satisfaction when properly managed
Golf facility disadvantages for golf cart use - Answers-can damage course or environment
,-poses risk of property and personal injury liability
-could result in net financial loss if not properly managed
Golf Professional advantages for golf cart use - Answers-provide opportunity to demonstrate
value to facility
-could increase personal income if compensation is tied to fleet financial performance
Golf Professional disadvantages for golf cart use - Answers-requires expertise & commitment
to manage fleet properly
-involves additional responsibilities
What are some elements of success of a good golf car rental program? - Answers-attractive
cars in good condition
-competitive prices
-emphasis on customer service and satisfaction
-efficient operating policies and procedures
-proper preventive maintenance, repair, and storage
-properly trained staff
-good safety program
To reach desired profit goals, what must a fleet manager do: - Answers-choose right model with
right accessories
-purchase or lease the fleet
-financing
-pricing and promoting rides
, -controlling operating and maintenance expenses
What are major responsibilities of the fleet manager? - Answers-provide a high level of
customer service and satisfaction
-enhance the image and reputation of the facility
-protect the facility's investment in the fleet
-generate revenue and achieve profit goals
-usually head golf professional tasks
The fleet manager is also in charge of: - Answers-training and supervising the fleet staff
-running the car rental program
-recordkeeping
-developing a car-rotation system to extend life and value of cars
Designated fleet staff members will: - Answers-assign the cars
-collect fees
-provide golfers with safety and operating instructions
-direct golfer to cart that is clean, properly charged or fueled, and in good mechanical condition
The fleet manager will deal with emergencies such as: - Answers-dirty cars
How many golf cars in US? - Answersapproximately 1 million
If fleet is not managed properly what effects can it have on golf course? - AnswersBe a liability
in terms of facility image, safety, customer satisfaction and the financial bottom line
First golf car patent? - AnswersArthritis Special. 1948 to oilman RJ Jackson. It was three-
wheeled, gas-powered
1950s - 1960s golf cart usage - Answers1950- 1,000
1960- 120,000
Three golf car companies and where located. - AnswersClub Car, EZ-Go, and Yamaha
Georgia
Golfer advantages for golf cart use - Answers-opens game to golfers who are not physically able
to walk
-eliminates need to carry or pull clubs over rugged terrain or in heat
-extends years of play for seniors
-can speed up play if properly used
-generates facility income, which can offset increases in green fees
Golfer disadvantages for golf cart use - Answers-violate traditionalists views of the game
-less exercise
-generates noise and emissions (gas carts)
-inconveniences golfers and slows play if carts are restricted to paths
-increases cost of round where cars are required
Golf facility advantages for golf cart use - Answers-generates revenue and potential profits,
which can help offset facility expenses
-can generate more rounds of play leading to more income from green fees, merchandise, food
and beverage sales
-can enhance a facility's image and customer satisfaction when properly managed
Golf facility disadvantages for golf cart use - Answers-can damage course or environment
,-poses risk of property and personal injury liability
-could result in net financial loss if not properly managed
Golf Professional advantages for golf cart use - Answers-provide opportunity to demonstrate
value to facility
-could increase personal income if compensation is tied to fleet financial performance
Golf Professional disadvantages for golf cart use - Answers-requires expertise & commitment
to manage fleet properly
-involves additional responsibilities
What are some elements of success of a good golf car rental program? - Answers-attractive
cars in good condition
-competitive prices
-emphasis on customer service and satisfaction
-efficient operating policies and procedures
-proper preventive maintenance, repair, and storage
-properly trained staff
-good safety program
To reach desired profit goals, what must a fleet manager do: - Answers-choose right model with
right accessories
-purchase or lease the fleet
-financing
-pricing and promoting rides
, -controlling operating and maintenance expenses
What are major responsibilities of the fleet manager? - Answers-provide a high level of
customer service and satisfaction
-enhance the image and reputation of the facility
-protect the facility's investment in the fleet
-generate revenue and achieve profit goals
-usually head golf professional tasks
The fleet manager is also in charge of: - Answers-training and supervising the fleet staff
-running the car rental program
-recordkeeping
-developing a car-rotation system to extend life and value of cars
Designated fleet staff members will: - Answers-assign the cars
-collect fees
-provide golfers with safety and operating instructions
-direct golfer to cart that is clean, properly charged or fueled, and in good mechanical condition
The fleet manager will deal with emergencies such as: - Answers-dirty cars
