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NUR 219 Test 1 Questions and Correct
Answers/ Latest Update / Already Graded
Process of Communication
Ans: it is complex, ongoing process between participants who
create a shared meaning in an interaction; has content and
value
examples of written communication
Ans: SBAR, Event information, Assessment/orders
What is essential for written communication
Ans: - clarity - objective/subjective information for the
patient/family
- components of an assessment - clear understanding of normal
values; chart by exemption (chart the abnormal)
- event writing - objective information and facts chronological
SBAR
Ans: - tool for team members to effectively communicate
information to one another
- Situation - what is going on with the patient?
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- Background - what is the clinical background or context?
- Assessment - what so I think the problems is?
- Recommendation - what would I recommend?
Call-Out/ Read back and verified
Ans: - strategy used to communicate important or critical
information
- it informs all team members simultaneously during emergency
situations
- helps a team member anticipate next steps
Handoff
Ans: - A transfer of information (along with authority and
responsibility) during transitions in care across the continuum;
to include an opportunity to ask questions, clarify, and confirm
- components: increases accountability, decreases uncertainty,
communicate verbally, opportunity for questions
CUS (concerned, uncomfortable, safety)
Ans: - getting physicians attention when you really need it
- "I'm concerned, I'm uncomfortable, I believe it is not safe"
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Verbal Communication
Ans: - accurate, straightforward, professional without bias,
speak slowly and clearly, and reflect
- always empathize with patients
- examples: acceptance, restatement, and validation
Non-Verbal Communication
Ans: - may be more powerful than words we speak
- includes direct eye contact, tone of voice, gestures of hands
-be aware of timing and environment
- be careful of distractions
Therapeutic Communication
Ans: - Patient-centered approach where nurses establishes
effective interactions with their patients to deliver holistic and
quality care
- with each patient interaction, you are building an
interpersonal relationship
- this eliminates fear, anxiety, and stress in your patients. The
nurse recognizes their own beliefs, thoughts, biases and
limitations. They avoid projecting their own emotional issues to
the patient and foster a nonjudgmental attitude and effective
engagement techniques
All rights reserved © 2025/ 2026 |
NUR 219 Test 1 Questions and Correct
Answers/ Latest Update / Already Graded
Process of Communication
Ans: it is complex, ongoing process between participants who
create a shared meaning in an interaction; has content and
value
examples of written communication
Ans: SBAR, Event information, Assessment/orders
What is essential for written communication
Ans: - clarity - objective/subjective information for the
patient/family
- components of an assessment - clear understanding of normal
values; chart by exemption (chart the abnormal)
- event writing - objective information and facts chronological
SBAR
Ans: - tool for team members to effectively communicate
information to one another
- Situation - what is going on with the patient?
All rights reserved © 2025/ 2026 |
, Page |2
- Background - what is the clinical background or context?
- Assessment - what so I think the problems is?
- Recommendation - what would I recommend?
Call-Out/ Read back and verified
Ans: - strategy used to communicate important or critical
information
- it informs all team members simultaneously during emergency
situations
- helps a team member anticipate next steps
Handoff
Ans: - A transfer of information (along with authority and
responsibility) during transitions in care across the continuum;
to include an opportunity to ask questions, clarify, and confirm
- components: increases accountability, decreases uncertainty,
communicate verbally, opportunity for questions
CUS (concerned, uncomfortable, safety)
Ans: - getting physicians attention when you really need it
- "I'm concerned, I'm uncomfortable, I believe it is not safe"
All rights reserved © 2025/ 2026 |
, Page |3
Verbal Communication
Ans: - accurate, straightforward, professional without bias,
speak slowly and clearly, and reflect
- always empathize with patients
- examples: acceptance, restatement, and validation
Non-Verbal Communication
Ans: - may be more powerful than words we speak
- includes direct eye contact, tone of voice, gestures of hands
-be aware of timing and environment
- be careful of distractions
Therapeutic Communication
Ans: - Patient-centered approach where nurses establishes
effective interactions with their patients to deliver holistic and
quality care
- with each patient interaction, you are building an
interpersonal relationship
- this eliminates fear, anxiety, and stress in your patients. The
nurse recognizes their own beliefs, thoughts, biases and
limitations. They avoid projecting their own emotional issues to
the patient and foster a nonjudgmental attitude and effective
engagement techniques
All rights reserved © 2025/ 2026 |
