CHICAGO TAXI FINAL EXAM STUDY
GUIDE 2025/2026 ACCURATE QUESTIONS
AND CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS
<LATEST VERSION>
1. When a taxi driver changes his/her place of residence which of the following
is the proper procedure to follow? - ANSWER ✓ Notify the Department of
Consumer Services Public Vehicle Operations within 72 hours and notify
the Secretary of State
2. How many passengers are allowed for share ride? - ANSWER ✓ minimum
2, maximum 4
3. When would it be WRONG to take an indirect route - ANSWER ✓ An
indirect route is chosen to increase the fare
4. The southern boundary for a short trip from O'Hare is - ANSWER ✓ Irving
park
5. When the shared Ride in effect at O'Hare and Midway Airports? - ANSWER
✓ While starter are on duty
6. What is the maximum time allowed to wait for additional passengers at
O'Hare Airport under the Shared Ride Program when one passenger is
already seated in the cab? - ANSWER ✓ 10 minutes
7. When is legal to display the Not For Hire sign? - ANSWER ✓ A taxi cab is
parked or standing in any Cab Stand
8. Jitney service cars do not need licensing. A driver can use his private car to
provide this service. - ANSWER ✓ A. True
B. False correct answer is FALSE
,9. Which statement does not apply to group ride? - ANSWER ✓ Each
passenger pays $10.00
10.A driver may negotiate a fare or flat rate lower than the metered rate before
beginning a trip , but what would the requirement be? - ANSWER ✓ The
trip must be estimated to exceed 5 miles and the meter is used
11.Who has complete authority to make final decisions pertaining to loading
shared ride pass at the airport? - ANSWER ✓ The starter
12.The term ''Cab Stand'' refer to? - ANSWER ✓ The roadway along side the
curb set aside by city ordinance for taxi cabs to wait for passengers
13.A driver found liable two times for refusal of service to individual with a
guide dog will... - ANSWER ✓ Have his/her license revoked
14.What is the rate per person for a shared ride from O'Hare Airport within the
designated boundaries? - ANSWER ✓ 24$
15.No cab shall be permitted at a terminal unless the chauffeur has a _______
for the terminal. - ANSWER ✓ A valid staging area ticket or pre-arranged
ride form
16.A lessee (driver) can not be required by the lessor (affiliation) to lease for
more than a __ period at one time. - ANSWER ✓ 24 hour
17.If a licensed chaueffur leases a vehicle for 24 hours - how many drivers may
legally operate the taxi cab during that period? - ANSWER ✓ One
18.What is the proper procedure to follow when a chauffeur finds any package -
article - baggage or goods of any kind left in the vehicle? - ANSWER ✓
Take it to the department of consumer services or a cab company having a
lost and found facility
19.A chauffeur returning from a short trip will enter in the staging area
provided the driver receipt shows no more than minutes. - ANSWER ✓
Short trip lane, 40 minutes
, 20.Which of the following is NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel comfortable - ANSWER ✓ c. Need to complain
21.What are the three parts of verbal communications?
a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling, volume - ANSWER ✓ a. Tone, pitch, speed
22.Which of the following statements regarding verbal communications is true?
a. Speak as fast as possible, the customer will appreciate it
b. Speaking in a low voice will make the customer listen better?
c. If people move away from you while you are speaking, your voice
may be too loud
d. Both a and b - ANSWER ✓ c. If people move away from you while
you are speaking, your voice may be too loud
23.When using the L.A.S.T. approach to resolve a conflict, what is the purpose
of apologizing to the customer?
a. To admit that you are at fault
b. To avoid the customer yelling at you
c. To show empathy because the customer is unhappy - ANSWER ✓ c.
To show empathy because the customer is unhappy
24.When someone believes that all people from Canada are hockey players,
they are:
a. Prejudiced
b. Judgmental
c. Stereotyping - ANSWER ✓ c. stereotyping
25.What do the letters in the L.A.S.T. formula stand for?
a. Listen, accept, speak, thank
b. Learn, accept, speak, think
c. Listen, apologize, solve, thank
GUIDE 2025/2026 ACCURATE QUESTIONS
AND CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS
<LATEST VERSION>
1. When a taxi driver changes his/her place of residence which of the following
is the proper procedure to follow? - ANSWER ✓ Notify the Department of
Consumer Services Public Vehicle Operations within 72 hours and notify
the Secretary of State
2. How many passengers are allowed for share ride? - ANSWER ✓ minimum
2, maximum 4
3. When would it be WRONG to take an indirect route - ANSWER ✓ An
indirect route is chosen to increase the fare
4. The southern boundary for a short trip from O'Hare is - ANSWER ✓ Irving
park
5. When the shared Ride in effect at O'Hare and Midway Airports? - ANSWER
✓ While starter are on duty
6. What is the maximum time allowed to wait for additional passengers at
O'Hare Airport under the Shared Ride Program when one passenger is
already seated in the cab? - ANSWER ✓ 10 minutes
7. When is legal to display the Not For Hire sign? - ANSWER ✓ A taxi cab is
parked or standing in any Cab Stand
8. Jitney service cars do not need licensing. A driver can use his private car to
provide this service. - ANSWER ✓ A. True
B. False correct answer is FALSE
,9. Which statement does not apply to group ride? - ANSWER ✓ Each
passenger pays $10.00
10.A driver may negotiate a fare or flat rate lower than the metered rate before
beginning a trip , but what would the requirement be? - ANSWER ✓ The
trip must be estimated to exceed 5 miles and the meter is used
11.Who has complete authority to make final decisions pertaining to loading
shared ride pass at the airport? - ANSWER ✓ The starter
12.The term ''Cab Stand'' refer to? - ANSWER ✓ The roadway along side the
curb set aside by city ordinance for taxi cabs to wait for passengers
13.A driver found liable two times for refusal of service to individual with a
guide dog will... - ANSWER ✓ Have his/her license revoked
14.What is the rate per person for a shared ride from O'Hare Airport within the
designated boundaries? - ANSWER ✓ 24$
15.No cab shall be permitted at a terminal unless the chauffeur has a _______
for the terminal. - ANSWER ✓ A valid staging area ticket or pre-arranged
ride form
16.A lessee (driver) can not be required by the lessor (affiliation) to lease for
more than a __ period at one time. - ANSWER ✓ 24 hour
17.If a licensed chaueffur leases a vehicle for 24 hours - how many drivers may
legally operate the taxi cab during that period? - ANSWER ✓ One
18.What is the proper procedure to follow when a chauffeur finds any package -
article - baggage or goods of any kind left in the vehicle? - ANSWER ✓
Take it to the department of consumer services or a cab company having a
lost and found facility
19.A chauffeur returning from a short trip will enter in the staging area
provided the driver receipt shows no more than minutes. - ANSWER ✓
Short trip lane, 40 minutes
, 20.Which of the following is NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel comfortable - ANSWER ✓ c. Need to complain
21.What are the three parts of verbal communications?
a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling, volume - ANSWER ✓ a. Tone, pitch, speed
22.Which of the following statements regarding verbal communications is true?
a. Speak as fast as possible, the customer will appreciate it
b. Speaking in a low voice will make the customer listen better?
c. If people move away from you while you are speaking, your voice
may be too loud
d. Both a and b - ANSWER ✓ c. If people move away from you while
you are speaking, your voice may be too loud
23.When using the L.A.S.T. approach to resolve a conflict, what is the purpose
of apologizing to the customer?
a. To admit that you are at fault
b. To avoid the customer yelling at you
c. To show empathy because the customer is unhappy - ANSWER ✓ c.
To show empathy because the customer is unhappy
24.When someone believes that all people from Canada are hockey players,
they are:
a. Prejudiced
b. Judgmental
c. Stereotyping - ANSWER ✓ c. stereotyping
25.What do the letters in the L.A.S.T. formula stand for?
a. Listen, accept, speak, thank
b. Learn, accept, speak, think
c. Listen, apologize, solve, thank
