CX Cer fica on Exam ques ons and answers Newest
RATED A+ 2025/2026
When did the term CX enter the lexicon? - Correct Answers Around 2010
What are the four main avenues that Qualtrics sees its customers transla ng CX into financial
impact? - Correct Answers Customer Reten on, Customer Life me Value, Cost to Serve, Cost
of Acquisi on
What are the three types of CX programs? - Correct Answers Strategic, transac onal, and
digital
Name four common CX metrics - Correct Answers Net Promoter Score®
Customer Sa sfac on (CSAT)
Customer Effort Score (CES)
Share of Wallet
How do you force save Qualtrics on a Mac? - Correct Answers Command - S
You were using Edit Mul ple, but a5er you collected a few responses you no ced it was gone.
Why did this happen? - Correct Answers You began collec ng actual responses
The Preview Survey bu7on at the top of the Survey module launches a new window that
displays an interac ve preview of your survey. Which of the following statements are true about
the preview survey process? Mark all that apply. - Correct Answers You can place a bookmark
in order to return to the same spot and by ignore valida on you can skip answer valida on in
Qualtrics ques ons
, A colleague shared their project with you, but you can't edit it. The Edit Survey bu7on is grayed
out in the Project Ac ons dropdown on the Projects page. Why is this happening? - Correct
Answers Your colleague didn't enable edit project when they shared it
Which ques on type below would be most suitable for you to display a set of instruc ons, an
introduc on, or a sta c consent form in your survey? - Correct Answers Descrip ve Text
Which specialty ques on type requires setup outside of Qualtrics; for example, with the aid of
an Excel spreadsheet or another applica on that formats CSV files. - Correct Answers Drill
Down
Which specialty ques on type uses a standard scale from 0-10 and produces a customer loyalty
metric? - Correct Answers NPS
What is the best way to import ques ons from one of your own previously created surveys? -
Correct Answers Choose import ques on from My Surveys
True or False: To insert a pre-made demographics or sa sfac on scale ques on from the
Qualtrics Library, choose Import Ques ons From, then Select Qualtrics Library, followed by
Survey Library. - Correct Answers True
Which of the ques on types would work most appropriately for a Likert Scale? - Correct
Answers Matrix
What are Automa c Choices? - Correct Answers Choices that automa cally populate based
on the ques on you are asking and the choices you begin inpu@ng
True or False: Once I have deleted a ques on, it can never be restored. - Correct Answers
False
RATED A+ 2025/2026
When did the term CX enter the lexicon? - Correct Answers Around 2010
What are the four main avenues that Qualtrics sees its customers transla ng CX into financial
impact? - Correct Answers Customer Reten on, Customer Life me Value, Cost to Serve, Cost
of Acquisi on
What are the three types of CX programs? - Correct Answers Strategic, transac onal, and
digital
Name four common CX metrics - Correct Answers Net Promoter Score®
Customer Sa sfac on (CSAT)
Customer Effort Score (CES)
Share of Wallet
How do you force save Qualtrics on a Mac? - Correct Answers Command - S
You were using Edit Mul ple, but a5er you collected a few responses you no ced it was gone.
Why did this happen? - Correct Answers You began collec ng actual responses
The Preview Survey bu7on at the top of the Survey module launches a new window that
displays an interac ve preview of your survey. Which of the following statements are true about
the preview survey process? Mark all that apply. - Correct Answers You can place a bookmark
in order to return to the same spot and by ignore valida on you can skip answer valida on in
Qualtrics ques ons
, A colleague shared their project with you, but you can't edit it. The Edit Survey bu7on is grayed
out in the Project Ac ons dropdown on the Projects page. Why is this happening? - Correct
Answers Your colleague didn't enable edit project when they shared it
Which ques on type below would be most suitable for you to display a set of instruc ons, an
introduc on, or a sta c consent form in your survey? - Correct Answers Descrip ve Text
Which specialty ques on type requires setup outside of Qualtrics; for example, with the aid of
an Excel spreadsheet or another applica on that formats CSV files. - Correct Answers Drill
Down
Which specialty ques on type uses a standard scale from 0-10 and produces a customer loyalty
metric? - Correct Answers NPS
What is the best way to import ques ons from one of your own previously created surveys? -
Correct Answers Choose import ques on from My Surveys
True or False: To insert a pre-made demographics or sa sfac on scale ques on from the
Qualtrics Library, choose Import Ques ons From, then Select Qualtrics Library, followed by
Survey Library. - Correct Answers True
Which of the ques on types would work most appropriately for a Likert Scale? - Correct
Answers Matrix
What are Automa c Choices? - Correct Answers Choices that automa cally populate based
on the ques on you are asking and the choices you begin inpu@ng
True or False: Once I have deleted a ques on, it can never be restored. - Correct Answers
False
