LENOVO WARRANTY SERVICE
AUTHORIZATION EXAM ASP & ONSITE
(RWST217) QUESTIONS AND ANSWERS
GRADED+ 2025
Whichn1ofn1then1followingn1showsn1then1listn1ofn1componentsn1thatn1mustn1ben1removedn1beforen1servic
ingn1then1LCDn1panel?
Then1suddenn1flown1ofn1staticn1chargen1fromn1ann1objectn1withn1an1highern1chargen1ton1ann1objectn
1withn1an1lowern1charge.
Whatn1isn1electrostaticn1discharge?
Involvingn1then1customern1inn1then1solutionn1process
Onen1keyn1aspectn1ofn1exceptionaln1customern1servicen1isn1 .
Disconnectn1then1powern1cable
An1techniciann1isn1aboutn1ton1openn1an1desktopn1PCn1ton1replacen1an1videon1card.n1Hen1shutsn1downn1then1
computer,n1opensn1it,n1groundsn1himselfn1withn1then1ESDn1wristn1strap,n1andn1beginsn1ton1openn1then1ca
se.n1Whichn1stepn1didn1then1techniciann1forgetn1ton1do?
Ton1createn1bootablen1diagnosticsn1inn1Windowsn1andn1Linux.
Whatn1isn1then1Bootablen1Generatorn1usedn1
for?
n1Continuallyn1tapn1F1n1duringn1systemn1
bootn1Hown1don1youn1entern1BIOSn1Setup?
DIMMsn1andn1SO-DIMMs
Whatn1aren1then1twon1majorn1differentn1typesn1ofn1memoryn1modulesn1thatn1willn1ben1foundn1acrossn1
Lenovon1systems?
Lenovon1Vantage
Whichn1Lenovon1diagnosticn1tooln1isn1bestn1forn1bluen1screenn1errors,n1slown1operatingn1systems,n1andn
1regularn1hardwaren1scans?
Memoryn1socketsn1onn1Motherboard
Wheren1isn1RAMn1installed?
Spreadn1then1thermaln1compoundn1untiln1then1entiren1surfacen1isn1covered.
Whichn1ofn1then1followingn1statementsn1aren1truen1aboutn1replacingn1then1thermaln1compoundn1onn1an1l
aptop?
Peripheraln1Componentn1Interconnectn1Express
, Whatn1doesn1PCIen1standn1for?
Taken1an1photograph
Whatn1cann1youn1don1ton1ensuren1thatn1youn1don1notn1forgetn1hown1then1cablesn1aren1installedn1beforen1y
oun1servicen1an1system?
Powern1Supplyn1Case
Baren1metaln1onn1then1insiden1ofn1then1chassis
Ifn1youn1don'tn1haven1an1fieldn1kitn1handy,n1constantlyn1touchingn1whichn1componentsn1inn1then1cha
ssisn1willn1given1youn1zeron1potentialn1forn1ESD?n1(selectn1alln1thatn1apply)
Bootable
Lenovon1diagnosticn1toolsn1aren1availablen1asn1an1 orn1an1downloadablen1package.
Ideapadn1models
Lenovon1Diagnosticsn1-
n1UEFIn1Versionn1isn1preloadedn1inton1then1BIOSn1onn1alln1Lenovon1productsn1exceptn1forn1 .
Customern1experience
Exceptionaln1customern1servicen1createsn1exceptionaln1 ,n1leavingn1customersn1feeli
ngn1positiven1andn1enthusasticn1aboutn1theirn1interactionsn1withn1Lenovo.
Lenovo
Whon1providesn1then1shippingn1containern1ton1then1customern1whenn1an1systemn1needsn1ton1ben1shipped
n1ton1then1servicen1depot?
Lenovon1Learning
Servicen1Techniciansn1aren1expectedn1ton1monitorn1whichn1siten1ton1taken1servicen1coursesn1forn1newn1p
roducts?
Usern1Guide
Lenovon1Servicen1YouTuben1channel
Whichn1ofn1then1followingn1aren1resourcesn1customersn1shouldn1usen1ton1resolven1Lenovon1productn1iss
uesn1onn1theirn1own?n1(Selectn1alln1thatn1apply)
Isopropyln1alcoholn1wipesn1orn1an1cottonn1swabn1dippedn1inn1isopropyln1alcohol
Whichn1methodn1isn1suggestedn1forn1then1removaln1ofn1thermaln1compound?
Yoga
Whichn1Lenovon1sub-
brandn1shouldn1an1customern1searchn1forn1ton1findn1productsn1withn1fourn1usagen1modes?
Ton1updaten1then1systemn1aftern1an1systemn1boardn1hasn1beenn1replaced.
Then1Maintenancen1Disketten1isn1an1Thinkn1Brandedn1systemn1boardn1utility.n1Whatn1isn1itn1usedn1for?
AUTHORIZATION EXAM ASP & ONSITE
(RWST217) QUESTIONS AND ANSWERS
GRADED+ 2025
Whichn1ofn1then1followingn1showsn1then1listn1ofn1componentsn1thatn1mustn1ben1removedn1beforen1servic
ingn1then1LCDn1panel?
Then1suddenn1flown1ofn1staticn1chargen1fromn1ann1objectn1withn1an1highern1chargen1ton1ann1objectn
1withn1an1lowern1charge.
Whatn1isn1electrostaticn1discharge?
Involvingn1then1customern1inn1then1solutionn1process
Onen1keyn1aspectn1ofn1exceptionaln1customern1servicen1isn1 .
Disconnectn1then1powern1cable
An1techniciann1isn1aboutn1ton1openn1an1desktopn1PCn1ton1replacen1an1videon1card.n1Hen1shutsn1downn1then1
computer,n1opensn1it,n1groundsn1himselfn1withn1then1ESDn1wristn1strap,n1andn1beginsn1ton1openn1then1ca
se.n1Whichn1stepn1didn1then1techniciann1forgetn1ton1do?
Ton1createn1bootablen1diagnosticsn1inn1Windowsn1andn1Linux.
Whatn1isn1then1Bootablen1Generatorn1usedn1
for?
n1Continuallyn1tapn1F1n1duringn1systemn1
bootn1Hown1don1youn1entern1BIOSn1Setup?
DIMMsn1andn1SO-DIMMs
Whatn1aren1then1twon1majorn1differentn1typesn1ofn1memoryn1modulesn1thatn1willn1ben1foundn1acrossn1
Lenovon1systems?
Lenovon1Vantage
Whichn1Lenovon1diagnosticn1tooln1isn1bestn1forn1bluen1screenn1errors,n1slown1operatingn1systems,n1andn
1regularn1hardwaren1scans?
Memoryn1socketsn1onn1Motherboard
Wheren1isn1RAMn1installed?
Spreadn1then1thermaln1compoundn1untiln1then1entiren1surfacen1isn1covered.
Whichn1ofn1then1followingn1statementsn1aren1truen1aboutn1replacingn1then1thermaln1compoundn1onn1an1l
aptop?
Peripheraln1Componentn1Interconnectn1Express
, Whatn1doesn1PCIen1standn1for?
Taken1an1photograph
Whatn1cann1youn1don1ton1ensuren1thatn1youn1don1notn1forgetn1hown1then1cablesn1aren1installedn1beforen1y
oun1servicen1an1system?
Powern1Supplyn1Case
Baren1metaln1onn1then1insiden1ofn1then1chassis
Ifn1youn1don'tn1haven1an1fieldn1kitn1handy,n1constantlyn1touchingn1whichn1componentsn1inn1then1cha
ssisn1willn1given1youn1zeron1potentialn1forn1ESD?n1(selectn1alln1thatn1apply)
Bootable
Lenovon1diagnosticn1toolsn1aren1availablen1asn1an1 orn1an1downloadablen1package.
Ideapadn1models
Lenovon1Diagnosticsn1-
n1UEFIn1Versionn1isn1preloadedn1inton1then1BIOSn1onn1alln1Lenovon1productsn1exceptn1forn1 .
Customern1experience
Exceptionaln1customern1servicen1createsn1exceptionaln1 ,n1leavingn1customersn1feeli
ngn1positiven1andn1enthusasticn1aboutn1theirn1interactionsn1withn1Lenovo.
Lenovo
Whon1providesn1then1shippingn1containern1ton1then1customern1whenn1an1systemn1needsn1ton1ben1shipped
n1ton1then1servicen1depot?
Lenovon1Learning
Servicen1Techniciansn1aren1expectedn1ton1monitorn1whichn1siten1ton1taken1servicen1coursesn1forn1newn1p
roducts?
Usern1Guide
Lenovon1Servicen1YouTuben1channel
Whichn1ofn1then1followingn1aren1resourcesn1customersn1shouldn1usen1ton1resolven1Lenovon1productn1iss
uesn1onn1theirn1own?n1(Selectn1alln1thatn1apply)
Isopropyln1alcoholn1wipesn1orn1an1cottonn1swabn1dippedn1inn1isopropyln1alcohol
Whichn1methodn1isn1suggestedn1forn1then1removaln1ofn1thermaln1compound?
Yoga
Whichn1Lenovon1sub-
brandn1shouldn1an1customern1searchn1forn1ton1findn1productsn1withn1fourn1usagen1modes?
Ton1updaten1then1systemn1aftern1an1systemn1boardn1hasn1beenn1replaced.
Then1Maintenancen1Disketten1isn1an1Thinkn1Brandedn1systemn1boardn1utility.n1Whatn1isn1itn1usedn1for?
