,TESTBANK for Successful Writing At Work, 12th
Edition Philip C. Kolin
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
1. Which of the following have employers identified as the most valuable skill employees can have?
a. Professionalism
b. Writing
c. People skills
d. Teamwork
ANSWER: b
DIFFICULTY: Easy
REFERENCES: Writing—An Essential Job Skill
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.1 - Identify common workplace writing tasks.
KEYWORDS: Bloom's: Remember
2. Which of the following is a common job task that requires clear and concise writing?
a. Prepare and test instructions and procedures
b. Give an orientation speech to new employees
c. Set up virtual meeting rooms for your employer
d. Process travel reimbursement payments
ANSWER: a
DIFFICULTY: Easy
REFERENCES: Writing—An Essential Job Skill
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.1 - Identify common workplace writing tasks.
KEYWORDS: Bloom's: Remember
3. Which of the following will likely require you to produce more and better writing?
a. Meeting with clients
b. Arranging large events
c. Advancing higher in your organization
d. Supervising the work of a personal assistant
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Writing—An Essential Job Skill
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.1 - Identify common workplace writing tasks.
KEYWORDS: Bloom's: Understand
4. Which of the following is required for your company to be considered as an international business?
a. Multiple offices
b. Workers who are immigrants
c. A product desired by other countries
d. A website
ANSWER: d
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
5. Each year, a larger share of the U.S. gross national product (GNP) depends on:
a. global markets.
b. domestic markets.
c. domestic production.
d. tourism.
ANSWER: a
DIFFICULTY: Moderate
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
6. Writing to international readers with proper business etiquette means first learning about which of the
following?
a. Time zones
b. Typical working hours
c. Cultural values
d. Technology
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
7. Which of the following should be used when writing to an audience that includes people for whom
English is not their first language?
a. International English
b. American English
c. Simplified English
d. Universal English
ANSWER: a
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
8. Which of these should you avoid when writing in International English?
a. Short sentences
b. Place names
c. Formal greetings
d. Abbreviations
ANSWER: d
DIFFICULTY: Moderate
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
9. Effective writing on the job is carefully planned, thoroughly researched, and:
a. quickly written.
b. read by multiple coworkers.
c. clearly presented.
d. evaluated by an expert.
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
10. What do you need to analyze throughout the composition process?
a. Your formatting
b. Your audience
c. How you will send it
d. The deadline
ANSWER: b
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
11. Which question should you ask about your audience?
a. How many people will make up my audience?
b. Will my audience be quizzed on my material?
c. Do I need to translate my message into a different language?
d. Why do I have to write for this audience?
ANSWER: a
DIFFICULTY: Moderate
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
12. Which of these is the most important rule in occupational writing?
a. Write in simple language
b. Write the same for all audiences
c. Make sure your boss approves
d. Get to the point right away
ANSWER: d
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
13. The part of your writing that states precisely why you are writing and what you want your readers to
do or to know is called a(n):
a. main point.
b. purpose statement.
c. topic sentence.
d. introduction.
ANSWER: b
DIFFICULTY: Moderate
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
14. The amount of information you give your readers about key details is known as:
a. range.
b. length.
c. scope.
d. complexity.
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
15. Which term refers to how something is written?
a. Style
b. Format
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
c. Content
d. Intent
ANSWER: a
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
16. The image you project to your readers through your writing and the attitude you convey about the
topic and the audience are communicated, at least in part, by your:
a. knowledge.
b. graphics.
c. content.
d. tone.
ANSWER: d
DIFFICULTY: Moderate
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Understand
17. Which practical approach of job-related writing explains why a procedure was changed, or what
caused a problem or solved it?
a. Action oriented
b. Directive
c. Knowledge oriented
d. Critical point
ANSWER: c
DIFFICULTY: Moderate
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
18. In job-related writing, the emphasis on facts rather than on the writer’s feelings or assumptions
requires the use of:
a. charts and graphs.
b. concrete language.
c. lengthy reports.
d. executive summaries.
ANSWER: b
DIFFICULTY: Easy
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Understand
19. Which of the following are indispensable partners of words in conveying information to your readers?
a. Headings
b. Spacing
c. Bold fonts
d. Visuals
ANSWER: d
DIFFICULTY: Easy
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
20. To reduce the possibility of eye damage, how far should you sit from your computer screen?
a. Less than 10 inches
b. 10-12 inches
c. 18-24 inches
d. More than 26 inches
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Using Your Computer Safely
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
21. In job-related writing, what should you do to avoid misunderstandings that can waste time, cost
money, and result in injuries?
a. Be precise
b. Proofread the document
c. Run spellcheck
d. Have your boss read the document
ANSWER: a
DIFFICULTY: Easy
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
22. A large part of being a persuasive writer is:
a. pretending to be an expert.
b. exaggerating your product’s capabilities.
c. supporting your claims with evidence.
d. appealing to the audience’s emotions.
ANSWER: c
DIFFICULTY: Moderate
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
23. Writing ethically means choosing language that meets which requirement?
a. Persuasive and direct
b. Honest and friendly
c. Professional and persuasive
d. Fair and honest
ANSWER: d
DIFFICULTY: Moderate
REFERENCES: Ethical Writing in the Workplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.5 - Apply the ethical requirements of workplace writing to different real-
world or personal situations and issues.
KEYWORDS: Bloom's: Remember
24. Using the Internet, email, your cell phone, or social media to post inappropriate or threatening
messages is called:
a. workplace harassment.
b. cyberbullying.
c. stalking.
d. teasing.
ANSWER: b
DIFFICULTY: Easy
REFERENCES: Ethical Writing in the Workplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.5 - Apply the ethical requirements of workplace writing to different real-
world or personal situations and issues.
KEYWORDS: Bloom's: Remember
25. Every business, large or small, must appeal to diverse international markets to be competitive.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: True / False
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
26. You can safely assume that you will be writing for an audience whose primary language is American
English.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: True / False
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
27. The action-oriented approach to job-related writing instructs the reader to do something.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: True / False
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
28. It is easy to build trust and hard to destroy it.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
REFERENCES: Ethical Writing in the Workplace
QUESTION TYPE: True / False
LEARNING OBJECTIVES: 1.5 - Apply the ethical requirements of workplace writing to different real-
world or personal situations and issues.
KEYWORDS: Bloom's: Remember
29. In your job-related writing, you will be expected to follow your profession’s codes, regulations, and
methods.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 8
Edition Philip C. Kolin
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
1. Which of the following have employers identified as the most valuable skill employees can have?
a. Professionalism
b. Writing
c. People skills
d. Teamwork
ANSWER: b
DIFFICULTY: Easy
REFERENCES: Writing—An Essential Job Skill
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.1 - Identify common workplace writing tasks.
KEYWORDS: Bloom's: Remember
2. Which of the following is a common job task that requires clear and concise writing?
a. Prepare and test instructions and procedures
b. Give an orientation speech to new employees
c. Set up virtual meeting rooms for your employer
d. Process travel reimbursement payments
ANSWER: a
DIFFICULTY: Easy
REFERENCES: Writing—An Essential Job Skill
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.1 - Identify common workplace writing tasks.
KEYWORDS: Bloom's: Remember
3. Which of the following will likely require you to produce more and better writing?
a. Meeting with clients
b. Arranging large events
c. Advancing higher in your organization
d. Supervising the work of a personal assistant
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Writing—An Essential Job Skill
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.1 - Identify common workplace writing tasks.
KEYWORDS: Bloom's: Understand
4. Which of the following is required for your company to be considered as an international business?
a. Multiple offices
b. Workers who are immigrants
c. A product desired by other countries
d. A website
ANSWER: d
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
5. Each year, a larger share of the U.S. gross national product (GNP) depends on:
a. global markets.
b. domestic markets.
c. domestic production.
d. tourism.
ANSWER: a
DIFFICULTY: Moderate
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
6. Writing to international readers with proper business etiquette means first learning about which of the
following?
a. Time zones
b. Typical working hours
c. Cultural values
d. Technology
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
7. Which of the following should be used when writing to an audience that includes people for whom
English is not their first language?
a. International English
b. American English
c. Simplified English
d. Universal English
ANSWER: a
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
8. Which of these should you avoid when writing in International English?
a. Short sentences
b. Place names
c. Formal greetings
d. Abbreviations
ANSWER: d
DIFFICULTY: Moderate
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
9. Effective writing on the job is carefully planned, thoroughly researched, and:
a. quickly written.
b. read by multiple coworkers.
c. clearly presented.
d. evaluated by an expert.
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
10. What do you need to analyze throughout the composition process?
a. Your formatting
b. Your audience
c. How you will send it
d. The deadline
ANSWER: b
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
11. Which question should you ask about your audience?
a. How many people will make up my audience?
b. Will my audience be quizzed on my material?
c. Do I need to translate my message into a different language?
d. Why do I have to write for this audience?
ANSWER: a
DIFFICULTY: Moderate
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
12. Which of these is the most important rule in occupational writing?
a. Write in simple language
b. Write the same for all audiences
c. Make sure your boss approves
d. Get to the point right away
ANSWER: d
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
13. The part of your writing that states precisely why you are writing and what you want your readers to
do or to know is called a(n):
a. main point.
b. purpose statement.
c. topic sentence.
d. introduction.
ANSWER: b
DIFFICULTY: Moderate
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
14. The amount of information you give your readers about key details is known as:
a. range.
b. length.
c. scope.
d. complexity.
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
15. Which term refers to how something is written?
a. Style
b. Format
Copyright Cengage Learning. Powered by Cognero. Page 4
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
c. Content
d. Intent
ANSWER: a
DIFFICULTY: Easy
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Remember
16. The image you project to your readers through your writing and the attitude you convey about the
topic and the audience are communicated, at least in part, by your:
a. knowledge.
b. graphics.
c. content.
d. tone.
ANSWER: d
DIFFICULTY: Moderate
REFERENCES: Four Keys to Effective Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.3 - Describe the four keys to effective writing.
KEYWORDS: Bloom's: Understand
17. Which practical approach of job-related writing explains why a procedure was changed, or what
caused a problem or solved it?
a. Action oriented
b. Directive
c. Knowledge oriented
d. Critical point
ANSWER: c
DIFFICULTY: Moderate
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
18. In job-related writing, the emphasis on facts rather than on the writer’s feelings or assumptions
requires the use of:
a. charts and graphs.
b. concrete language.
c. lengthy reports.
d. executive summaries.
ANSWER: b
DIFFICULTY: Easy
Copyright Cengage Learning. Powered by Cognero. Page 5
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Understand
19. Which of the following are indispensable partners of words in conveying information to your readers?
a. Headings
b. Spacing
c. Bold fonts
d. Visuals
ANSWER: d
DIFFICULTY: Easy
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
20. To reduce the possibility of eye damage, how far should you sit from your computer screen?
a. Less than 10 inches
b. 10-12 inches
c. 18-24 inches
d. More than 26 inches
ANSWER: c
DIFFICULTY: Easy
REFERENCES: Using Your Computer Safely
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
21. In job-related writing, what should you do to avoid misunderstandings that can waste time, cost
money, and result in injuries?
a. Be precise
b. Proofread the document
c. Run spellcheck
d. Have your boss read the document
ANSWER: a
DIFFICULTY: Easy
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
Copyright Cengage Learning. Powered by Cognero. Page 6
,Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
22. A large part of being a persuasive writer is:
a. pretending to be an expert.
b. exaggerating your product’s capabilities.
c. supporting your claims with evidence.
d. appealing to the audience’s emotions.
ANSWER: c
DIFFICULTY: Moderate
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
23. Writing ethically means choosing language that meets which requirement?
a. Persuasive and direct
b. Honest and friendly
c. Professional and persuasive
d. Fair and honest
ANSWER: d
DIFFICULTY: Moderate
REFERENCES: Ethical Writing in the Workplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.5 - Apply the ethical requirements of workplace writing to different real-
world or personal situations and issues.
KEYWORDS: Bloom's: Remember
24. Using the Internet, email, your cell phone, or social media to post inappropriate or threatening
messages is called:
a. workplace harassment.
b. cyberbullying.
c. stalking.
d. teasing.
ANSWER: b
DIFFICULTY: Easy
REFERENCES: Ethical Writing in the Workplace
QUESTION TYPE: Multiple Choice
LEARNING OBJECTIVES: 1.5 - Apply the ethical requirements of workplace writing to different real-
world or personal situations and issues.
KEYWORDS: Bloom's: Remember
25. Every business, large or small, must appeal to diverse international markets to be competitive.
a. True
b. False
ANSWER: True
Copyright Cengage Learning. Powered by Cognero. Page 7
, Name: Class: Date:
Chapter 01: Getting Started: Writing and Your Career
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: True / False
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
26. You can safely assume that you will be writing for an audience whose primary language is American
English.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
REFERENCES: Writing for the Global Marketplace
QUESTION TYPE: True / False
LEARNING OBJECTIVES: 1.2 - Discuss the important elements of effective writing in a global
marketplace.
KEYWORDS: Bloom's: Remember
27. The action-oriented approach to job-related writing instructs the reader to do something.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
REFERENCES: Characteristics of Job-Related Writing
QUESTION TYPE: True / False
LEARNING OBJECTIVES: 1.4 - Evaluate how well a business document adheres to the keys of effective
writing.
KEYWORDS: Bloom's: Remember
28. It is easy to build trust and hard to destroy it.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
REFERENCES: Ethical Writing in the Workplace
QUESTION TYPE: True / False
LEARNING OBJECTIVES: 1.5 - Apply the ethical requirements of workplace writing to different real-
world or personal situations and issues.
KEYWORDS: Bloom's: Remember
29. In your job-related writing, you will be expected to follow your profession’s codes, regulations, and
methods.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 8
