ORGB EXAM 1 2025 QUESTIONS AND
ANSWERS
D - ANS The study of organizational behavior is primarily concerned with the _____ dynamics
in organizations.
a. Interpersonal
b. behavioral
c. psychosocial
d. All of these answers are correct.
A - ANS Companies like Ford, General Motors, and Chrysler, which produce automobiles,
belong to the _____ sector of the economy.
a. manufacturing
b. service
c. government
d. nonprofit
B - ANS From the external perspective, a person's history, feelings, thoughts, and personal
value systems are very important in interpreting actions and behavior.
a. True
b. False
B - ANS Organizations have often been described as clockworks because of the assumption
that
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a. human behavior is timely.
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, b. human behavior is logical.
c. human behavior is unpredictable.
d. human behavior is predictable.
B - ANS Organizational behavior is an interdisciplinary study that draws from several
disciplines. Which of the disciplines listed below contributes directly to organizational
behavior?
a. theology
b. sociology
c. physics
d. astrology
B - ANS Organizational behavior is best described as the study of individual _____ and
organizational _____.
a. dynamics; regulations
b. behavior; dynamics
c. perspectives; transitions
d. preferences; choices
B - ANS Too much change often leads to stagnation, while not enough change leads to chaos.
a. True
b. False
B - ANS Which category do theories of human behavior that analyze a person's thoughts,
feelings, past experiences, and needs fall into?
a. external
b. internal
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c. preferential
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, d. interactive
D - ANS _____ is the study of overseeing activities and supervising people in organizations.
a. Anthropology
b. Psychology
c. Administration
d. Management
D - ANS The importance of the informal elements of an organization was first suggested by
the _____.
a. Weber Studies
b. Labor unions
c. Kodak Studies
d. Hawthorne Studies
C - ANS The "Six Sigma" program tackles problems in four phases. These phases include all of
the following except
a. control.
b. analyze.
c. demands.
d. measure.
C - ANS Which of the following statements is true concerning change?
a. You can never have too much change in an organization.
b. When an organization undergoes change, employees are usually open and responsive.
c. Global competition is the leading force driving change at work.
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d. Success is always guaranteed with change.
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, A - ANS When evaluating quality improvement ideas, a key question that organizations need
to consider is whether the idea improves customer response.
a. True
b. False
A - ANS To organizations, change represents both the risk of failure and the opportunity for
success. What determines the outcome?
a. our behavior
b. our mentality
c. our knowledge
d. our personality
B - ANS Which of the following represents the task of an organization involved in the
international shipping business?
a. The company's legal team, which handles all of the regulatory paperwork.
b. Providing low cost, efficient shipping all over the globe.
c. The company's earnings statements from the past ten years.
d. Its new marketing campaign, which has advertisement in 25 countries.
A - ANS Total quality management is
a. the total dedication to continuous improvement and to customers so that the customers'
needs are met and their expectations are exceeded.
b. retroactive solution to customers complaints and dissatisfaction.
c. a management process through which employee supervision is tightened and individualism is
discouraged.
d. the process through which divisional managers meet and evaluate the productivity of their
employees.
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Page
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ANSWERS
D - ANS The study of organizational behavior is primarily concerned with the _____ dynamics
in organizations.
a. Interpersonal
b. behavioral
c. psychosocial
d. All of these answers are correct.
A - ANS Companies like Ford, General Motors, and Chrysler, which produce automobiles,
belong to the _____ sector of the economy.
a. manufacturing
b. service
c. government
d. nonprofit
B - ANS From the external perspective, a person's history, feelings, thoughts, and personal
value systems are very important in interpreting actions and behavior.
a. True
b. False
B - ANS Organizations have often been described as clockworks because of the assumption
that
1
Page
a. human behavior is timely.
@COPYRIGHT FYNDLAY 2025/2026
, b. human behavior is logical.
c. human behavior is unpredictable.
d. human behavior is predictable.
B - ANS Organizational behavior is an interdisciplinary study that draws from several
disciplines. Which of the disciplines listed below contributes directly to organizational
behavior?
a. theology
b. sociology
c. physics
d. astrology
B - ANS Organizational behavior is best described as the study of individual _____ and
organizational _____.
a. dynamics; regulations
b. behavior; dynamics
c. perspectives; transitions
d. preferences; choices
B - ANS Too much change often leads to stagnation, while not enough change leads to chaos.
a. True
b. False
B - ANS Which category do theories of human behavior that analyze a person's thoughts,
feelings, past experiences, and needs fall into?
a. external
b. internal
2
Page
c. preferential
@COPYRIGHT FYNDLAY 2025/2026
, d. interactive
D - ANS _____ is the study of overseeing activities and supervising people in organizations.
a. Anthropology
b. Psychology
c. Administration
d. Management
D - ANS The importance of the informal elements of an organization was first suggested by
the _____.
a. Weber Studies
b. Labor unions
c. Kodak Studies
d. Hawthorne Studies
C - ANS The "Six Sigma" program tackles problems in four phases. These phases include all of
the following except
a. control.
b. analyze.
c. demands.
d. measure.
C - ANS Which of the following statements is true concerning change?
a. You can never have too much change in an organization.
b. When an organization undergoes change, employees are usually open and responsive.
c. Global competition is the leading force driving change at work.
3
d. Success is always guaranteed with change.
Page
@COPYRIGHT FYNDLAY 2025/2026
, A - ANS When evaluating quality improvement ideas, a key question that organizations need
to consider is whether the idea improves customer response.
a. True
b. False
A - ANS To organizations, change represents both the risk of failure and the opportunity for
success. What determines the outcome?
a. our behavior
b. our mentality
c. our knowledge
d. our personality
B - ANS Which of the following represents the task of an organization involved in the
international shipping business?
a. The company's legal team, which handles all of the regulatory paperwork.
b. Providing low cost, efficient shipping all over the globe.
c. The company's earnings statements from the past ten years.
d. Its new marketing campaign, which has advertisement in 25 countries.
A - ANS Total quality management is
a. the total dedication to continuous improvement and to customers so that the customers'
needs are met and their expectations are exceeded.
b. retroactive solution to customers complaints and dissatisfaction.
c. a management process through which employee supervision is tightened and individualism is
discouraged.
d. the process through which divisional managers meet and evaluate the productivity of their
employees.
4
Page
@COPYRIGHT FYNDLAY 2025/2026
