ORGB FINAL EXAM 2025 QUESTIONS
AND ANSWERS
Type B Characteristics - ANS goes with the flow, relaxed, does things for the experience not
to win.
Hinderance stressors - ANS role conflict, role ambiguity, role overload, daily hassles
challenge stressors - ANS time pressure, work complexity, work responsibility
Left Side of Yerkes Dodson curve - ANS Calm, Distress due to not enough work. alienated
follower type. bored, but could be seeing improvement
Right side of Yerkes Dodson curve - ANS Distress due to overload of stress. yes person
follower type. burnout, exhaustion
Center of Yerkes Dodson Curve - ANS Eustress. energized, focused, work is effortless.
Effective follower type
Work Values - ANS pay, promotions, supervision, coworkers, work itself, altruism, status,
environment
two components of pay - ANS High salary and secure salary
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, Emotional labor - ANS work you do to control your emotions while at your place of
employment( staying calm while dealing with a rude customer)
emotional contagion - ANS non-verbal transfer of emotion through a room( when class is
almost out and everyone gets antsy to leave)
job enrichment - ANS increasing the number of tasks and giving workers the authority to
make decisions if they feel bored in their job. Use on effective or alienated followers.
Types of commitment - ANS affective, continuance, normative
Affective commitment - ANS Emotion-based, staying because you want to
Continuance commitment - ANS Cost-based, staying because you need to
Normative commitment - ANS obligation-based, staying because you ought to
Value Percept - ANS Pay, promotion, supervision, coworker, work itself
Job characteristics - ANS variety, identity, significance, autonomy, feedback
psychological empowerment - ANS intrinsic form of motivation derived from the belief that
ones work tasks are contributing to some larger purpose
Psychological contract - ANS an unwritten agreement that sets out what management
expects from an employee and vice versa. not legally binding
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, Citizenship behavior - ANS above and beyond even if not your responsibility. Effective
follower
Counterproductive behavior - ANS does less than bare minimum. Sheep follower (closes
early if a car is coming to your work)
Management by objective - ANS a process of setting mutually agreed upon goals and using
those goals to evaluate employee performance
Behavioral anchored rating scale - ANS not highly used. 7 is highest, 1 is lowest
360 degree feedback - ANS allows for many data points from boss, coworkers in and out of
your department, and customers. but very time-consuming
Scientific method - ANS Theory, hypotheses, data, verification
correlation - ANS perfect 1 ratio is a straight line, 0 correlation has no line
Type A Characteristics - ANS competitive, time sensitive, leader, outwardly confident but
internally insecure
extraverted example - ANS a manager needs to be able to communicate their expectations
to their employees
The Big Five Taxonomy - ANS conscientiousness, agreeableness, open to new experiences,
neuroticism, extraverted
Abilities example from class (stamina and psychomotor) - ANS The field hockey stick and ball.
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stamina to not give up and psychomotor to control the objects
@COPYRIGHT FYNDLAY 2025/2026
AND ANSWERS
Type B Characteristics - ANS goes with the flow, relaxed, does things for the experience not
to win.
Hinderance stressors - ANS role conflict, role ambiguity, role overload, daily hassles
challenge stressors - ANS time pressure, work complexity, work responsibility
Left Side of Yerkes Dodson curve - ANS Calm, Distress due to not enough work. alienated
follower type. bored, but could be seeing improvement
Right side of Yerkes Dodson curve - ANS Distress due to overload of stress. yes person
follower type. burnout, exhaustion
Center of Yerkes Dodson Curve - ANS Eustress. energized, focused, work is effortless.
Effective follower type
Work Values - ANS pay, promotions, supervision, coworkers, work itself, altruism, status,
environment
two components of pay - ANS High salary and secure salary
1Page
@COPYRIGHT FYNDLAY 2025/2026
, Emotional labor - ANS work you do to control your emotions while at your place of
employment( staying calm while dealing with a rude customer)
emotional contagion - ANS non-verbal transfer of emotion through a room( when class is
almost out and everyone gets antsy to leave)
job enrichment - ANS increasing the number of tasks and giving workers the authority to
make decisions if they feel bored in their job. Use on effective or alienated followers.
Types of commitment - ANS affective, continuance, normative
Affective commitment - ANS Emotion-based, staying because you want to
Continuance commitment - ANS Cost-based, staying because you need to
Normative commitment - ANS obligation-based, staying because you ought to
Value Percept - ANS Pay, promotion, supervision, coworker, work itself
Job characteristics - ANS variety, identity, significance, autonomy, feedback
psychological empowerment - ANS intrinsic form of motivation derived from the belief that
ones work tasks are contributing to some larger purpose
Psychological contract - ANS an unwritten agreement that sets out what management
expects from an employee and vice versa. not legally binding
2
Page
@COPYRIGHT FYNDLAY 2025/2026
, Citizenship behavior - ANS above and beyond even if not your responsibility. Effective
follower
Counterproductive behavior - ANS does less than bare minimum. Sheep follower (closes
early if a car is coming to your work)
Management by objective - ANS a process of setting mutually agreed upon goals and using
those goals to evaluate employee performance
Behavioral anchored rating scale - ANS not highly used. 7 is highest, 1 is lowest
360 degree feedback - ANS allows for many data points from boss, coworkers in and out of
your department, and customers. but very time-consuming
Scientific method - ANS Theory, hypotheses, data, verification
correlation - ANS perfect 1 ratio is a straight line, 0 correlation has no line
Type A Characteristics - ANS competitive, time sensitive, leader, outwardly confident but
internally insecure
extraverted example - ANS a manager needs to be able to communicate their expectations
to their employees
The Big Five Taxonomy - ANS conscientiousness, agreeableness, open to new experiences,
neuroticism, extraverted
Abilities example from class (stamina and psychomotor) - ANS The field hockey stick and ball.
3
Page
stamina to not give up and psychomotor to control the objects
@COPYRIGHT FYNDLAY 2025/2026
