PGA 3.0 LEVEL 2 MERCHANDISE EXAM
2025 QUESTIONS AND ANSWERS
How does the facility's overall vision and core values help the retail manager? - ANS "In
practice, the retail operation must have a clear understanding of its constituents and market in
order to establish a solid vision and set of values. The overall facility profile can help solidify the
retail operation's vision and establish core values that support the vision. Once completed, the
vision and core values guide the creation of all other aspects of the retail operation business
plan."
For which purpose are the facility's core values and vision going to be most useful to the retail
manager? - ANS match its desired customer base
What should increase in the retail operation to add value? - ANS When making decisions
regarding an exceptional golf experience, customers may look at factors such as value and the
quality of the experience. Value is defined as providing an experience that exceeds the price
paid. The most determining factor in creating an experience that exceeds customers' value is
the level of customer service. The successful retailer enhances the facility's image and value
with a "Customer First" culture that demands excellent customer service from the staff while
building positive relationships with customers.
For what month is the End of Month Inventory target for May the same as the BOMI? -
ANS June
The cost of goods sold can be calculated if what other figures are known? - ANS Equation:
Beginning of Month Inventory (BOMI) + New Inventory Purchased - End of Month Inventory
(EOMI) at Cost = Cost of Goods Sold (COGS) in dollars. Other figures needed are turnover rate
1
Page
and average inventory.
@COPYRIGHT FYNDLAY 2025/2026
2025 QUESTIONS AND ANSWERS
How does the facility's overall vision and core values help the retail manager? - ANS "In
practice, the retail operation must have a clear understanding of its constituents and market in
order to establish a solid vision and set of values. The overall facility profile can help solidify the
retail operation's vision and establish core values that support the vision. Once completed, the
vision and core values guide the creation of all other aspects of the retail operation business
plan."
For which purpose are the facility's core values and vision going to be most useful to the retail
manager? - ANS match its desired customer base
What should increase in the retail operation to add value? - ANS When making decisions
regarding an exceptional golf experience, customers may look at factors such as value and the
quality of the experience. Value is defined as providing an experience that exceeds the price
paid. The most determining factor in creating an experience that exceeds customers' value is
the level of customer service. The successful retailer enhances the facility's image and value
with a "Customer First" culture that demands excellent customer service from the staff while
building positive relationships with customers.
For what month is the End of Month Inventory target for May the same as the BOMI? -
ANS June
The cost of goods sold can be calculated if what other figures are known? - ANS Equation:
Beginning of Month Inventory (BOMI) + New Inventory Purchased - End of Month Inventory
(EOMI) at Cost = Cost of Goods Sold (COGS) in dollars. Other figures needed are turnover rate
1
Page
and average inventory.
@COPYRIGHT FYNDLAY 2025/2026
