PGA 3.0 LEVEL 2 TEST EXAM 2025
QUESTIONS AND ANSWERS
What department is considered the core business unit? - ANS golf operation
From a functional perspective, a vendor is what kind of resource? - ANS financial resource
What must exist for a facility to have a positive culture? - ANS resources
What would a typical organizational chart of a golf operation show? - ANS staff roles & the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
ANS size of facility and number of resources
Staff is considered a tangible resource? - ANS true
What intangible resource is key to enabling and facilitating peak performance? - ANS culture
How can facilities foster a positive culture? - ANS open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf operation -
1
ANS true
Page
@COPYRIGHT FYNDLAY 2025/2026
, High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees - ANS true
What should a manager consider when determining the number of employees needed to run
an operation? - ANS human resources it will take
What is the advantage of asking open-ended questions during the interview process? -
ANS lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - ANS false
What is the first step in acquiring a new technology-based system? - ANS assess facility
needs
Why should employees be involved in creating and revising policies or procedures? -
ANS encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - ANS true
What does the American Marketing Association refer to as a name, term, sign, symbol or
design, or combination of them intended to identify the goods and services of a seller? -
ANS brand
Pace of play policies are an effective means for controlling the demand curve for the use of
perishable tee times - ANS true
2
What does yield management allow? - ANS allows facility to maximize the total number of
Page
rounds available each day
@COPYRIGHT FYNDLAY 2025/2026
QUESTIONS AND ANSWERS
What department is considered the core business unit? - ANS golf operation
From a functional perspective, a vendor is what kind of resource? - ANS financial resource
What must exist for a facility to have a positive culture? - ANS resources
What would a typical organizational chart of a golf operation show? - ANS staff roles & the
relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? -
ANS size of facility and number of resources
Staff is considered a tangible resource? - ANS true
What intangible resource is key to enabling and facilitating peak performance? - ANS culture
How can facilities foster a positive culture? - ANS open communication and discussion
"Identify staffing needs" is ones of the staff management roles in running a golf operation -
1
ANS true
Page
@COPYRIGHT FYNDLAY 2025/2026
, High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees - ANS true
What should a manager consider when determining the number of employees needed to run
an operation? - ANS human resources it will take
What is the advantage of asking open-ended questions during the interview process? -
ANS lead to unbiased answers
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology - ANS false
What is the first step in acquiring a new technology-based system? - ANS assess facility
needs
Why should employees be involved in creating and revising policies or procedures? -
ANS encourages staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - ANS true
What does the American Marketing Association refer to as a name, term, sign, symbol or
design, or combination of them intended to identify the goods and services of a seller? -
ANS brand
Pace of play policies are an effective means for controlling the demand curve for the use of
perishable tee times - ANS true
2
What does yield management allow? - ANS allows facility to maximize the total number of
Page
rounds available each day
@COPYRIGHT FYNDLAY 2025/2026
