,TESTBANK for Therapeutic Communication for
Health Care Professionals, 5th Edition Carol D.
Tamparo
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
1. In Western culture, which distance between people is an example of personal space?
a. 1 foot
b. 3 feet
c. 6 feet
d. 14 feet
ANSWER: b
FEEDBACK: a. Incorrect. In Western culture, anywhere from touching to two
feet is classified as intimate space.
b. Correct. In Western culture, 2-4 feet is considered personal
space.
c. Incorrect. In Western culture, 4-12 feet would be considered
social space.
d. Incorrect. In Western culture, 12-15 feet is considered public
space.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Personal Space
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal
space used in communication.
DATE CREATED: 7/17/2023 10:06 AM
DATE MODIFIED: 7/21/2023 9:29 AM
2. As a means of nonverbal communication, what can finger tapping imply?
a. Indifference
b. Annoyance
c. Impatience
d. Confusion
ANSWER: c
FEEDBACK: a. Incorrect. Finger tapping may indicate impatience rather than
indifference.
b. Incorrect. Finger tapping may indicate impatience rather than
annoyance.
c. Correct. Finger tapping may indicate impatience.
d. Incorrect. Finger tapping may indicate impatience rather than
confusion.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Gestures/Mannerisms
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal
communication by using examples.
DATE CREATED: 7/18/2023 4:50 AM
DATE MODIFIED: 7/18/2023 5:00 AM
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
3. Rubbing the nose usually indicates deception.
ANSWER: False - Rubbing the nose usually indicates puzzlement rather than
deception.
POINTS: 1
DIFFICULTY: Remember
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication
behaviors.
DATE CREATED: 7/18/2023 6:40 AM
DATE MODIFIED: 7/21/2023 9:28 AM
4. What does “listen with a third ear” mean in therapeutic communication?
a. It means using an interpreter to overcome a language or auditory barrier.
b. It means being aware of what is not being said as well as what is said.
c. It means recording verbal communication to create a second channel of communication.
d. It means including a witness in a sensitive conversation for legal reasons.
ANSWER: b
FEEDBACK: a. Incorrect. Using an interpreter is not what is meant by listening
with a third ear. It means being aware of what is not being said
by paying attention to nonverbal cues.
b. Correct. Listening with a “third ear” means being aware of what
is not being said as much as what is being said.
c. Incorrect. Recording a conversation is not what is meant by
listening with a third ear. It means being aware of what is not
being said by paying attention to nonverbal cues.
d. Incorrect. Including a witness in a conversation is not what is
meant by listening with a third ear. It means being aware of
what is not being said by paying attention to nonverbal cues.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication
behaviors.
DATE CREATED: 7/18/2023 5:32 AM
DATE MODIFIED: 7/18/2023 5:41 AM
5. How do economic factors influence a person’s communication style?
a. Economic factors determine the language you use to communicate.
b. Economic factors determine the type of education you have.
c. Economic factors determine how professional you are.
d. Economic factors determine which role models you learn your communication style from.
ANSWER: b
FEEDBACK: a. Incorrect. Economic factors do not determine the language you
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
use to communicate.
b. Correct. Economic factors will determine the type of education
you receive, which will influence your communication style.
c. Incorrect. Economic factors do not necessarily determine how
professional you are.
d. Incorrect. Economic factors will not necessarily determine your
communication role models.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.14 - Describe various life factors that influence
communication.
DATE CREATED: 7/18/2023 5:43 AM
DATE MODIFIED: 7/18/2023 6:05 AM
6. How does self-assessment help us determine who we are?
ANSWER: Self-assessment helps us see how we are seen by ourselves and by others.
Using self-assessment makes us more self-aware, which is the only way to
change who we are and how we are perceived.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four
selves.
DATE CREATED: 7/18/2023 6:19 AM
DATE MODIFIED: 7/21/2023 9:40 AM
7. A primary care provider (PCP) might use social media to remind everyone to get a flu shot.
ANSWER: True
RATIONALE: Healthcare providers can use social media to promote healthy
habits in their patients and communities, including sending
reminders to get flu shots.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Social Media in Health Care
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.12 - Summarize the various forms of social
media used in the health care setting and identify goals of its use.
DATE CREATED: 7/18/2023 6:37 AM
DATE MODIFIED: 7/21/2023 9:36 AM
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
8. A healthcare professional might use social media to report laboratory results to a patient.
ANSWER: False - A healthcare professional should use email to report laboratory
results to a patient, rather than social media in order to comply with
HIPAA guidelines.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Influence of Technology on Communication
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.11 - Discuss HIPAA rules for both email and
fax.
DATE CREATED: 7/18/2023 7:05 AM
DATE MODIFIED: 7/21/2023 9:34 AM
9. How does using empathy help the healthcare professional?
a. It enforces their authority as a medical expert.
b. It helps them identify with the client and feel what they are feeling.
c. It forces them to follow moral and ethical principles and be honest and accountable.
d. It helps them express kindness, care, and respect.
ANSWER: b
FEEDBACK: a. Incorrect. Empathy allows the healthcare professional to
identify with the client and better understand what they are
feeling. It does not enforce their medical authority.
b. Correct. Empathy allows the healthcare professional to identify
with the client and better understand what they are feeling.
c. Incorrect. Empathy does not force one to follow ethical
principles. Instead, it allows the healthcare professional to
identify with the client and better understand what they are
feeling.
d. Incorrect. Sympathy is showing kindness, care, and respect,
whereas empathy allows the healthcare professional to identify
with the client and better understand what they are feeling.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Professional Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.01 - Compare therapeutic, professional and
social communications.
DATE CREATED: 7/18/2023 7:08 AM
DATE MODIFIED: 7/21/2023 7:06 AM
10. Which term is NOT one of the five Cs of communication?
a. Complete
b. Clear
c. Competent
d. Courteous
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
ANSWER: c
FEEDBACK: a. Incorrect. The five Cs of communication are (1) complete, (2) clear, (3) concis
cohesive, and (5) courteous.
b. Incorrect. They are (1) complete, (2) clear, (3) concise, (4) cohesive, and (5) c
c. Correct. They are (1) complete, (2) clear, (3) concise, (4) cohesive, and (5) co
d. Incorrect. They are (1) complete, (2) clear, (3) concise, (4) cohesive, and (5) c
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Verbal Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.07 - Analyze the five Cs of communication and describe t
effectiveness.
DATE CREATED: 7/18/2023 7:15 AM
DATE MODIFIED: 7/21/2023 9:25 AM
11. Which communication channel would be most appropriate for providing post-care instructions to a
client leaving the office after an outpatient procedure?
a. Provide written instructions on a printed page.
b. Provide verbal instructions.
c. Provide instructions by email.
d. Provide instructions by text.
ANSWER: a
FEEDBACK: a. Correct. A written communication channel is convenient and
appropriate for providing post-care instructions to a client
because they can refer back to the written instructions later.
b. Incorrect. A verbal communication channel may not be ideal for
providing post-care instructions because the client may forget
what is said. Providing a sheet of written instructions would be
better.
c. Incorrect. Email is not an ideal communication channel for
providing post-care instructions because it would require the
patient to log on to their email to find the instructions, which
may or may not be possible after a procedure. Providing a
sheet of written instructions would be better.
d. Incorrect. Texting is not an appropriate communication channel
for providing post-care instructions because texts are meant for
shorter messages and you may not be able to provide the level
of detail necessary.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: The Mode of Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.06 - Critique a minimum of four communication
channels.
DATE CREATED: 7/18/2023 7:20 AM
DATE MODIFIED: 7/18/2023 7:23 AM
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
12. What is required for becoming skilled in professional interactions?
a. You must align with the client’s values.
b. You must adhere to your own cultural customs.
c. You must have internal and external congruence.
d. You must care about the client.
ANSWER: d
FEEDBACK: a. Incorrect. Being skilled at professional interactions requires
you to care about the client but not to align with their values.
b. Incorrect. Being skilled at professional interactions requires
you to care about the client but not to adhere to your own
cultural customs.
c. Incorrect. Being skilled at professional have interactions
requires you to care about the client but not necessarily have
internal or external congruence.
d. Correct. Being skilled at professional interactions requires you
to care about the client.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Professional Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.02 - List the six steps to successful professional
communication.
DATE CREATED: 7/18/2023 7:28 AM
DATE MODIFIED: 8/3/2023 8:02 AM
13. What does positive self-acceptance require?
a. You must have a balanced public and ideal self.
b. You must have congruence among your three selves.
c. You must have a smaller hidden self.
d. You must have a stronger public self.
ANSWER: b
FEEDBACK: a. Incorrect. Having positive self-acceptance requires congruency
among all three selves: the ideal self, the public self, and the
real self.
b. Correct. Having positive self-acceptance requires congruency
among all three selves: the ideal self, the public self, and the
real self.
c. Incorrect. Having positive self-acceptance requires congruency
among all three selves: the ideal self, the public self, and the
real self.
d. Incorrect. Having positive self-acceptance requires congruency
among all three selves: the ideal self, the public self, and the
real self.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four
selves.
DATE CREATED: 7/18/2023 7:32 AM
DATE MODIFIED: 7/18/2023 7:38 AM
14. What does personal space refer to?
a. It is our warmth, liking, and interest in others.
b. It is the distance at which we are comfortable with others.
c. It is a barometer of our feelings.
d. It is the most important nonverbal communication.
ANSWER: b
FEEDBACK: a. Incorrect. Personal space is defined as the distance at which
we are comfortable with others. Our warmth, liking, and
interest in others are all factors in the amount of personal
space we desire.
b. Correct. Personal space is defined as the distance at which we
are comfortable with others.
c. Incorrect. Personal space is defined as the distance at which
we are comfortable with others. Feelings are just one factor
that determines how much personal space we seek.
d. Incorrect. Personal space is defined as the distance at which
we are comfortable with others. It is a factor in nonverbal
communication, but it is not necessarily the most important
factor.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Types of Nonverbal Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal
space used in communication.
DATE CREATED: 7/18/2023 7:39 AM
DATE MODIFIED: 8/3/2023 8:06 AM
15. What statement is true about effective team communication?
a. It is built on trust.
b. It is rarely influenced by culture.
c. It is always more effective face-to-face.
d. It is better when written.
ANSWER: a
FEEDBACK: a. Correct. Effective team communication is built on trust.
b. Incorrect. Effective team communication may or may not be
influenced by culture.
c. Incorrect. Effective team communication does not have to be
face-to-face.
d. Incorrect. Effective team communication does not have to be
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, Name: Class: Date:
Chapter 1 - Therapeutic Communication
written to be effective.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Team Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.13 - Recall at least five important points for
effective team communication.
DATE CREATED: 7/18/2023 7:48 AM
DATE MODIFIED: 7/21/2023 9:37 AM
16. Which skill is NOT part of the six professional skills required for interacting with clients?
a. Focus your observations.
b. Ask open-ended questions.
c. Avoid placing blame.
d. Provide a response that offers a solution.
ANSWER: d
FEEDBACK: a. Incorrect. Professional communication skills do include
focusing your observations while talking to the client.
b. Incorrect. Professional communication skills do include asking
open-ended questions.
c. Incorrect. Professional communication skills do include
avoiding placing blame when talking to the client.
d. Correct. Professional communication skills do not always
require you to provide a response that offers a solution.
Sometimes listening attentively to the client is enough.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Professional Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.02 - List the six steps to successful professional
communication.
DATE CREATED: 7/18/2023 7:54 AM
DATE MODIFIED: 7/21/2023 7:15 AM
17. What is the primary sensory skill involved in verbal communication?
a. It is gesturing.
b. It is seeing or observing.
c. It is listening.
d. It is touching.
ANSWER: c
FEEDBACK: a. Incorrect. The primary sensory skill in verbal communication is
listening, not gesturing.
b. Incorrect. The primary sensory skill in verbal communication is
listening, not seeing or observing.
Copyright Cengage Learning. Powered by Cognero. Page 8
Health Care Professionals, 5th Edition Carol D.
Tamparo
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
1. In Western culture, which distance between people is an example of personal space?
a. 1 foot
b. 3 feet
c. 6 feet
d. 14 feet
ANSWER: b
FEEDBACK: a. Incorrect. In Western culture, anywhere from touching to two
feet is classified as intimate space.
b. Correct. In Western culture, 2-4 feet is considered personal
space.
c. Incorrect. In Western culture, 4-12 feet would be considered
social space.
d. Incorrect. In Western culture, 12-15 feet is considered public
space.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Personal Space
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal
space used in communication.
DATE CREATED: 7/17/2023 10:06 AM
DATE MODIFIED: 7/21/2023 9:29 AM
2. As a means of nonverbal communication, what can finger tapping imply?
a. Indifference
b. Annoyance
c. Impatience
d. Confusion
ANSWER: c
FEEDBACK: a. Incorrect. Finger tapping may indicate impatience rather than
indifference.
b. Incorrect. Finger tapping may indicate impatience rather than
annoyance.
c. Correct. Finger tapping may indicate impatience.
d. Incorrect. Finger tapping may indicate impatience rather than
confusion.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Gestures/Mannerisms
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal
communication by using examples.
DATE CREATED: 7/18/2023 4:50 AM
DATE MODIFIED: 7/18/2023 5:00 AM
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
3. Rubbing the nose usually indicates deception.
ANSWER: False - Rubbing the nose usually indicates puzzlement rather than
deception.
POINTS: 1
DIFFICULTY: Remember
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication
behaviors.
DATE CREATED: 7/18/2023 6:40 AM
DATE MODIFIED: 7/21/2023 9:28 AM
4. What does “listen with a third ear” mean in therapeutic communication?
a. It means using an interpreter to overcome a language or auditory barrier.
b. It means being aware of what is not being said as well as what is said.
c. It means recording verbal communication to create a second channel of communication.
d. It means including a witness in a sensitive conversation for legal reasons.
ANSWER: b
FEEDBACK: a. Incorrect. Using an interpreter is not what is meant by listening
with a third ear. It means being aware of what is not being said
by paying attention to nonverbal cues.
b. Correct. Listening with a “third ear” means being aware of what
is not being said as much as what is being said.
c. Incorrect. Recording a conversation is not what is meant by
listening with a third ear. It means being aware of what is not
being said by paying attention to nonverbal cues.
d. Incorrect. Including a witness in a conversation is not what is
meant by listening with a third ear. It means being aware of
what is not being said by paying attention to nonverbal cues.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication
behaviors.
DATE CREATED: 7/18/2023 5:32 AM
DATE MODIFIED: 7/18/2023 5:41 AM
5. How do economic factors influence a person’s communication style?
a. Economic factors determine the language you use to communicate.
b. Economic factors determine the type of education you have.
c. Economic factors determine how professional you are.
d. Economic factors determine which role models you learn your communication style from.
ANSWER: b
FEEDBACK: a. Incorrect. Economic factors do not determine the language you
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
use to communicate.
b. Correct. Economic factors will determine the type of education
you receive, which will influence your communication style.
c. Incorrect. Economic factors do not necessarily determine how
professional you are.
d. Incorrect. Economic factors will not necessarily determine your
communication role models.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.14 - Describe various life factors that influence
communication.
DATE CREATED: 7/18/2023 5:43 AM
DATE MODIFIED: 7/18/2023 6:05 AM
6. How does self-assessment help us determine who we are?
ANSWER: Self-assessment helps us see how we are seen by ourselves and by others.
Using self-assessment makes us more self-aware, which is the only way to
change who we are and how we are perceived.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four
selves.
DATE CREATED: 7/18/2023 6:19 AM
DATE MODIFIED: 7/21/2023 9:40 AM
7. A primary care provider (PCP) might use social media to remind everyone to get a flu shot.
ANSWER: True
RATIONALE: Healthcare providers can use social media to promote healthy
habits in their patients and communities, including sending
reminders to get flu shots.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Social Media in Health Care
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.12 - Summarize the various forms of social
media used in the health care setting and identify goals of its use.
DATE CREATED: 7/18/2023 6:37 AM
DATE MODIFIED: 7/21/2023 9:36 AM
Copyright Cengage Learning. Powered by Cognero. Page 3
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
8. A healthcare professional might use social media to report laboratory results to a patient.
ANSWER: False - A healthcare professional should use email to report laboratory
results to a patient, rather than social media in order to comply with
HIPAA guidelines.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Influence of Technology on Communication
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.11 - Discuss HIPAA rules for both email and
fax.
DATE CREATED: 7/18/2023 7:05 AM
DATE MODIFIED: 7/21/2023 9:34 AM
9. How does using empathy help the healthcare professional?
a. It enforces their authority as a medical expert.
b. It helps them identify with the client and feel what they are feeling.
c. It forces them to follow moral and ethical principles and be honest and accountable.
d. It helps them express kindness, care, and respect.
ANSWER: b
FEEDBACK: a. Incorrect. Empathy allows the healthcare professional to
identify with the client and better understand what they are
feeling. It does not enforce their medical authority.
b. Correct. Empathy allows the healthcare professional to identify
with the client and better understand what they are feeling.
c. Incorrect. Empathy does not force one to follow ethical
principles. Instead, it allows the healthcare professional to
identify with the client and better understand what they are
feeling.
d. Incorrect. Sympathy is showing kindness, care, and respect,
whereas empathy allows the healthcare professional to identify
with the client and better understand what they are feeling.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Professional Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.01 - Compare therapeutic, professional and
social communications.
DATE CREATED: 7/18/2023 7:08 AM
DATE MODIFIED: 7/21/2023 7:06 AM
10. Which term is NOT one of the five Cs of communication?
a. Complete
b. Clear
c. Competent
d. Courteous
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
ANSWER: c
FEEDBACK: a. Incorrect. The five Cs of communication are (1) complete, (2) clear, (3) concis
cohesive, and (5) courteous.
b. Incorrect. They are (1) complete, (2) clear, (3) concise, (4) cohesive, and (5) c
c. Correct. They are (1) complete, (2) clear, (3) concise, (4) cohesive, and (5) co
d. Incorrect. They are (1) complete, (2) clear, (3) concise, (4) cohesive, and (5) c
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Verbal Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.07 - Analyze the five Cs of communication and describe t
effectiveness.
DATE CREATED: 7/18/2023 7:15 AM
DATE MODIFIED: 7/21/2023 9:25 AM
11. Which communication channel would be most appropriate for providing post-care instructions to a
client leaving the office after an outpatient procedure?
a. Provide written instructions on a printed page.
b. Provide verbal instructions.
c. Provide instructions by email.
d. Provide instructions by text.
ANSWER: a
FEEDBACK: a. Correct. A written communication channel is convenient and
appropriate for providing post-care instructions to a client
because they can refer back to the written instructions later.
b. Incorrect. A verbal communication channel may not be ideal for
providing post-care instructions because the client may forget
what is said. Providing a sheet of written instructions would be
better.
c. Incorrect. Email is not an ideal communication channel for
providing post-care instructions because it would require the
patient to log on to their email to find the instructions, which
may or may not be possible after a procedure. Providing a
sheet of written instructions would be better.
d. Incorrect. Texting is not an appropriate communication channel
for providing post-care instructions because texts are meant for
shorter messages and you may not be able to provide the level
of detail necessary.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: The Mode of Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.06 - Critique a minimum of four communication
channels.
DATE CREATED: 7/18/2023 7:20 AM
DATE MODIFIED: 7/18/2023 7:23 AM
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
12. What is required for becoming skilled in professional interactions?
a. You must align with the client’s values.
b. You must adhere to your own cultural customs.
c. You must have internal and external congruence.
d. You must care about the client.
ANSWER: d
FEEDBACK: a. Incorrect. Being skilled at professional interactions requires
you to care about the client but not to align with their values.
b. Incorrect. Being skilled at professional interactions requires
you to care about the client but not to adhere to your own
cultural customs.
c. Incorrect. Being skilled at professional have interactions
requires you to care about the client but not necessarily have
internal or external congruence.
d. Correct. Being skilled at professional interactions requires you
to care about the client.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Professional Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.02 - List the six steps to successful professional
communication.
DATE CREATED: 7/18/2023 7:28 AM
DATE MODIFIED: 8/3/2023 8:02 AM
13. What does positive self-acceptance require?
a. You must have a balanced public and ideal self.
b. You must have congruence among your three selves.
c. You must have a smaller hidden self.
d. You must have a stronger public self.
ANSWER: b
FEEDBACK: a. Incorrect. Having positive self-acceptance requires congruency
among all three selves: the ideal self, the public self, and the
real self.
b. Correct. Having positive self-acceptance requires congruency
among all three selves: the ideal self, the public self, and the
real self.
c. Incorrect. Having positive self-acceptance requires congruency
among all three selves: the ideal self, the public self, and the
real self.
d. Incorrect. Having positive self-acceptance requires congruency
among all three selves: the ideal self, the public self, and the
real self.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
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,Name: Class: Date:
Chapter 1 - Therapeutic Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four
selves.
DATE CREATED: 7/18/2023 7:32 AM
DATE MODIFIED: 7/18/2023 7:38 AM
14. What does personal space refer to?
a. It is our warmth, liking, and interest in others.
b. It is the distance at which we are comfortable with others.
c. It is a barometer of our feelings.
d. It is the most important nonverbal communication.
ANSWER: b
FEEDBACK: a. Incorrect. Personal space is defined as the distance at which
we are comfortable with others. Our warmth, liking, and
interest in others are all factors in the amount of personal
space we desire.
b. Correct. Personal space is defined as the distance at which we
are comfortable with others.
c. Incorrect. Personal space is defined as the distance at which
we are comfortable with others. Feelings are just one factor
that determines how much personal space we seek.
d. Incorrect. Personal space is defined as the distance at which
we are comfortable with others. It is a factor in nonverbal
communication, but it is not necessarily the most important
factor.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Types of Nonverbal Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal
space used in communication.
DATE CREATED: 7/18/2023 7:39 AM
DATE MODIFIED: 8/3/2023 8:06 AM
15. What statement is true about effective team communication?
a. It is built on trust.
b. It is rarely influenced by culture.
c. It is always more effective face-to-face.
d. It is better when written.
ANSWER: a
FEEDBACK: a. Correct. Effective team communication is built on trust.
b. Incorrect. Effective team communication may or may not be
influenced by culture.
c. Incorrect. Effective team communication does not have to be
face-to-face.
d. Incorrect. Effective team communication does not have to be
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, Name: Class: Date:
Chapter 1 - Therapeutic Communication
written to be effective.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Team Communication
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.13 - Recall at least five important points for
effective team communication.
DATE CREATED: 7/18/2023 7:48 AM
DATE MODIFIED: 7/21/2023 9:37 AM
16. Which skill is NOT part of the six professional skills required for interacting with clients?
a. Focus your observations.
b. Ask open-ended questions.
c. Avoid placing blame.
d. Provide a response that offers a solution.
ANSWER: d
FEEDBACK: a. Incorrect. Professional communication skills do include
focusing your observations while talking to the client.
b. Incorrect. Professional communication skills do include asking
open-ended questions.
c. Incorrect. Professional communication skills do include
avoiding placing blame when talking to the client.
d. Correct. Professional communication skills do not always
require you to provide a response that offers a solution.
Sometimes listening attentively to the client is enough.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Professional Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.02 - List the six steps to successful professional
communication.
DATE CREATED: 7/18/2023 7:54 AM
DATE MODIFIED: 7/21/2023 7:15 AM
17. What is the primary sensory skill involved in verbal communication?
a. It is gesturing.
b. It is seeing or observing.
c. It is listening.
d. It is touching.
ANSWER: c
FEEDBACK: a. Incorrect. The primary sensory skill in verbal communication is
listening, not gesturing.
b. Incorrect. The primary sensory skill in verbal communication is
listening, not seeing or observing.
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