IAHSS (full study guide)
Study online at https://quizlet.com/_w9jp8
1. Which of the following is NOT one of the classifications D. Individual healthcare.
of healthcare organizations in Chapter one?
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare.
2. Which of the following is NOT a risk issue for health- C. High percentage of
care? technical and professional
A. Drugs are used and stored in the facility. staff.
B. Mostly female staff.
C. High percentage of technical and professional
staff.
D. Publicly accessible and many doors must remain
open.
3. Which of the following is usually at the top of the A. Board of Directors
organizational chart?
A. Board of Directors.
B. Department leaders.
C. Assistant administrators.
D. Vice presidents.
4. Which of the following statements best describes em- B. All staff directly em-
ployees? ployed by the facility.
A. Medical staff contracted by the facility.
B. All staff directly employed by the facility.
C. Volunteers who donate their time.
D. Contracted persons.
5. Security uses senior management's endorsement to A. Strong and effective.
build what kind of program?
, IAHSS (full study guide)
Study online at https://quizlet.com/_w9jp8
A. Strong and effective.
B. A program that works in a small part of the facility.
C. Generally effective.
D. Strong and simple.
6. How should friendships and inter-personal relation- D. Encouraged, but secu-
ships between security officers and staff members rity staff educated about
from other departments be treated? ethics and avoiding fa-
A. Discouraged. voritism.
B. Encouraged.
C. Encouraged but monitored.
D. Encouraged, but security staff educated about
ethics and avoiding favoritism.
7. Which of the following allows a department to assess C. Bench-marking.
its cost-effectiveness within an organization?
A. Crime analysis.
B. Risk assessments.
C. Bench-marking.
D. Evaluation surveys.
8. What should the most primary overriding concern of B. The safety and well-be-
any security department be? ing of anyone in the facili-
A. Its image. ty.
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the
security services.
D. Cost-effectiveness.
9. Which of the following are skills a security professional D. All of the above.
should have and use at all times?
A. Good observation skills.
B. good communication skills.
, IAHSS (full study guide)
Study online at https://quizlet.com/_w9jp8
C. Tolerance.
D. All of the above.
10. Why are vendors potentially a high security risk to a A. Vendors often have ac-
healthcare facility? cess to sensitive areas yet
A. Vendors often have access to sensitive areas yet staff of the healthcare or-
staff of the healthcare organization may know very ganization may know very
little about vendor's background. little about vendor's back-
B. Vendors typically drive large vehicles that can con- ground.
ceal large amounts of stolen property or contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products
that could be targeted for theft.
11. In the patient- and family-centered care philosophy, D. The patient, provided
who determines which individuals are part of the pa- he or she is developmen-
tient's family? tally mature and compe-
A. Patient's parents or legal guardians. tent to do so.
B. Nursing staff.
C. Attending physician.
D. The patient, provided he or she is developmentally
mature and competent to do so.
12. Which of the following is not an example of an exter- C. Employees.
nal costumer?
A. Patients.
B. Vendors.
C. Employees.
D. Regulatory agencies.
13. Which of the following does NOT help the security B. Wearing the uni-
uniform communicate an appropriate message to the form shirt outside of the
public? trousers.
, IAHSS (full study guide)
Study online at https://quizlet.com/_w9jp8
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear.
14. Which of the following is NOT an example of undesir- D. Confidence.
able behavior and demeanor in a security officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence.
15. What is the relationship between employees and man- A. Employee relations.
agement sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation.
16. Which of the following may union members NOT do C. Block entrances to the
during picketing? building.
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility.
17. Which of the following is NOT a true statement about B. Interaction can only be
customers' perceptions of their experience? perceived by words stat-
A. Interaction is subject to personal interpretation. ed.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
D. Interaction is affected by all of your actions.
Study online at https://quizlet.com/_w9jp8
1. Which of the following is NOT one of the classifications D. Individual healthcare.
of healthcare organizations in Chapter one?
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare.
2. Which of the following is NOT a risk issue for health- C. High percentage of
care? technical and professional
A. Drugs are used and stored in the facility. staff.
B. Mostly female staff.
C. High percentage of technical and professional
staff.
D. Publicly accessible and many doors must remain
open.
3. Which of the following is usually at the top of the A. Board of Directors
organizational chart?
A. Board of Directors.
B. Department leaders.
C. Assistant administrators.
D. Vice presidents.
4. Which of the following statements best describes em- B. All staff directly em-
ployees? ployed by the facility.
A. Medical staff contracted by the facility.
B. All staff directly employed by the facility.
C. Volunteers who donate their time.
D. Contracted persons.
5. Security uses senior management's endorsement to A. Strong and effective.
build what kind of program?
, IAHSS (full study guide)
Study online at https://quizlet.com/_w9jp8
A. Strong and effective.
B. A program that works in a small part of the facility.
C. Generally effective.
D. Strong and simple.
6. How should friendships and inter-personal relation- D. Encouraged, but secu-
ships between security officers and staff members rity staff educated about
from other departments be treated? ethics and avoiding fa-
A. Discouraged. voritism.
B. Encouraged.
C. Encouraged but monitored.
D. Encouraged, but security staff educated about
ethics and avoiding favoritism.
7. Which of the following allows a department to assess C. Bench-marking.
its cost-effectiveness within an organization?
A. Crime analysis.
B. Risk assessments.
C. Bench-marking.
D. Evaluation surveys.
8. What should the most primary overriding concern of B. The safety and well-be-
any security department be? ing of anyone in the facili-
A. Its image. ty.
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the
security services.
D. Cost-effectiveness.
9. Which of the following are skills a security professional D. All of the above.
should have and use at all times?
A. Good observation skills.
B. good communication skills.
, IAHSS (full study guide)
Study online at https://quizlet.com/_w9jp8
C. Tolerance.
D. All of the above.
10. Why are vendors potentially a high security risk to a A. Vendors often have ac-
healthcare facility? cess to sensitive areas yet
A. Vendors often have access to sensitive areas yet staff of the healthcare or-
staff of the healthcare organization may know very ganization may know very
little about vendor's background. little about vendor's back-
B. Vendors typically drive large vehicles that can con- ground.
ceal large amounts of stolen property or contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products
that could be targeted for theft.
11. In the patient- and family-centered care philosophy, D. The patient, provided
who determines which individuals are part of the pa- he or she is developmen-
tient's family? tally mature and compe-
A. Patient's parents or legal guardians. tent to do so.
B. Nursing staff.
C. Attending physician.
D. The patient, provided he or she is developmentally
mature and competent to do so.
12. Which of the following is not an example of an exter- C. Employees.
nal costumer?
A. Patients.
B. Vendors.
C. Employees.
D. Regulatory agencies.
13. Which of the following does NOT help the security B. Wearing the uni-
uniform communicate an appropriate message to the form shirt outside of the
public? trousers.
, IAHSS (full study guide)
Study online at https://quizlet.com/_w9jp8
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear.
14. Which of the following is NOT an example of undesir- D. Confidence.
able behavior and demeanor in a security officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence.
15. What is the relationship between employees and man- A. Employee relations.
agement sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation.
16. Which of the following may union members NOT do C. Block entrances to the
during picketing? building.
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility.
17. Which of the following is NOT a true statement about B. Interaction can only be
customers' perceptions of their experience? perceived by words stat-
A. Interaction is subject to personal interpretation. ed.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
D. Interaction is affected by all of your actions.
