IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
Study online at https://quizlet.com/_6esamd
1. Which of the following is NOT one of the classifications INDIVIDUAL HEALTHCARE
of healthcare organizations?
A. Proprietary or for-profit
B. Not for-profit
C. Government-supported
D. Individual healthcare
2. Which of the following is NOT a risk issue for health- HIGH PERCENTAGE OF
care? TECHNICAL AND PROFES-
A. Drugs are used and stored in the facility SIONAL STAFF
B. Mostly female staff
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain
open
3. Which of the following is usually at the top of the BOARD OF DIRECTORS
organizational chart?
A. Board of directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents
4. Which of the following statements best describes em- ALL STAFF EMPLOYED DI-
ployees? RECTLY BY THE FACILITY
A. Medical staff contracted by the facility
B. All staff directly employed by the facility
C. Volunteers who donate their time
D. Contracted persons
5. Security uses senior management's endorsement to STRONG AND EFFECTIVE
build what kind of a program?
A. Strong and effective
, IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
Study online at https://quizlet.com/_6esamd
B. A program that works in a small part of the facility
C. Generally effective
D. Strong and simple
6. How should friendships and inter-personal relation- ENCOURAGED, BUT SE-
ships between security officers and staff members CURITY STAFF EDUCAT-
from other departments be treated? ED ABOUT ETHICS AND
A. Discouraged AVOIDING FAVORITISM
B. Encouraged
C. Encouraged, but monitored
D. Encouraged, but security staff educated about
ethics and avoiding favoritism
7. Which of the following allows a department to assess BENCH-MARKING
its cost-effectiveness within an organization?
A. Crime analysis
B. Risk assessment
C. Benchmarking
D. Evaluation surveys
8. What must the primary overriding concern of any se- The safety and well-being
curity department be? of anyone in the facility
A. Its image must the primary overrid-
B. The safety and well-being of anyone in the facility. ing concern of any security
C. The goals and mission of the entity employing the department .
security services
D. Cost-effectiveness
9. Which of the following are skills a security professional ALL OF THE ABOVE
should have and use at all times?
A. Good observation skills
B. Good communications skills
, IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
Study online at https://quizlet.com/_6esamd
C. Tolerance
D. All of the Above
10. Why are vendors potentially a high security risk to a A. Vendors are potential-
healthcare facility? ly a high security risk to
a healthcare facility be-
A. Vendors often have access to sensitive areas yet cause VENDORS OFTEN
staff of the healthcare organization may know very HAVE ACCESS TO SEN-
little about vendors' backgrounds SITIVE AREAS YET STAFF
OF THE HEALTHCARE OR-
B. Vendors typically drive large vehicles that can con-
GANIZATION MAY KNOW
ceal large amounts of stolen property or contraband.
VERY LITTLE ABOUT VEN-
DORS' BACKGROUNDS.
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products
that could be targeted for theft.
11. In the patient- and family-centered care philosophy, D. In the patient- and fam-
who determines which individuals are part of the pa- ily-centered care philos-
tient's family? ophy, THE PATIENT, de-
A. Patient's parents or legal guardians termines which individu-
B. Nursing staff als are part of the patient's
C. Attending physician family, PROVIDED HE OR
D. The patient, provided he or she is developmentally SHE IS DEVELOPMENTAL-
mature and competent to do so. LY MATURE AND COMPE-
TENT TO DO SO.
12. Which of the following is NOT an example of an exter- C. EMPLOYEES is not an
nal customer? example of an external
A. Patients customer.
B. Vendors
, IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
Study online at https://quizlet.com/_6esamd
C. Employees
D. Regulatory agencies
13. Which of the following does NOT help the security B. WEARING THE UNI-
uniform communicate an appropriate message to the FORM SHIRT OUTSIDE OF
public? THE TROUSERS does NOT
A. Clean uniform help the security uniform
B. Wearing the uniform shirt outside of the trousers communicate an appro-
C. Well-cared for uniform priate message to the
D. Shined footwear public.
14. Which of the following is NOT an example of undesir- D. CONFIDENCE is NOT an
able behavior and demeanor in a security officer? example of an undesirable
A. Bad attitude behavior and demeanor in
B. Dishonesty a security officer.
C. Impoliteness
D. Confidence
15. What is the relationship between employees and man- A. The relationship be-
agement sometimes called? tween employees and
A. Employee relations management is some-
B. Confidentiality times called EMPLOYEE
C. Family Interaction RELATIONS.
D. Tense conversation
16. Which of the following may union members NOT do C. Union members may
during picketing? not BLOCK ENTRANCES TO
A. Carry signs THE FACILITY during pick-
B. Protest management decisions eting.
C. Block entrances to the facility
D. Congregate outside the facility
17.
Study online at https://quizlet.com/_6esamd
1. Which of the following is NOT one of the classifications INDIVIDUAL HEALTHCARE
of healthcare organizations?
A. Proprietary or for-profit
B. Not for-profit
C. Government-supported
D. Individual healthcare
2. Which of the following is NOT a risk issue for health- HIGH PERCENTAGE OF
care? TECHNICAL AND PROFES-
A. Drugs are used and stored in the facility SIONAL STAFF
B. Mostly female staff
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain
open
3. Which of the following is usually at the top of the BOARD OF DIRECTORS
organizational chart?
A. Board of directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents
4. Which of the following statements best describes em- ALL STAFF EMPLOYED DI-
ployees? RECTLY BY THE FACILITY
A. Medical staff contracted by the facility
B. All staff directly employed by the facility
C. Volunteers who donate their time
D. Contracted persons
5. Security uses senior management's endorsement to STRONG AND EFFECTIVE
build what kind of a program?
A. Strong and effective
, IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
Study online at https://quizlet.com/_6esamd
B. A program that works in a small part of the facility
C. Generally effective
D. Strong and simple
6. How should friendships and inter-personal relation- ENCOURAGED, BUT SE-
ships between security officers and staff members CURITY STAFF EDUCAT-
from other departments be treated? ED ABOUT ETHICS AND
A. Discouraged AVOIDING FAVORITISM
B. Encouraged
C. Encouraged, but monitored
D. Encouraged, but security staff educated about
ethics and avoiding favoritism
7. Which of the following allows a department to assess BENCH-MARKING
its cost-effectiveness within an organization?
A. Crime analysis
B. Risk assessment
C. Benchmarking
D. Evaluation surveys
8. What must the primary overriding concern of any se- The safety and well-being
curity department be? of anyone in the facility
A. Its image must the primary overrid-
B. The safety and well-being of anyone in the facility. ing concern of any security
C. The goals and mission of the entity employing the department .
security services
D. Cost-effectiveness
9. Which of the following are skills a security professional ALL OF THE ABOVE
should have and use at all times?
A. Good observation skills
B. Good communications skills
, IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
Study online at https://quizlet.com/_6esamd
C. Tolerance
D. All of the Above
10. Why are vendors potentially a high security risk to a A. Vendors are potential-
healthcare facility? ly a high security risk to
a healthcare facility be-
A. Vendors often have access to sensitive areas yet cause VENDORS OFTEN
staff of the healthcare organization may know very HAVE ACCESS TO SEN-
little about vendors' backgrounds SITIVE AREAS YET STAFF
OF THE HEALTHCARE OR-
B. Vendors typically drive large vehicles that can con-
GANIZATION MAY KNOW
ceal large amounts of stolen property or contraband.
VERY LITTLE ABOUT VEN-
DORS' BACKGROUNDS.
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products
that could be targeted for theft.
11. In the patient- and family-centered care philosophy, D. In the patient- and fam-
who determines which individuals are part of the pa- ily-centered care philos-
tient's family? ophy, THE PATIENT, de-
A. Patient's parents or legal guardians termines which individu-
B. Nursing staff als are part of the patient's
C. Attending physician family, PROVIDED HE OR
D. The patient, provided he or she is developmentally SHE IS DEVELOPMENTAL-
mature and competent to do so. LY MATURE AND COMPE-
TENT TO DO SO.
12. Which of the following is NOT an example of an exter- C. EMPLOYEES is not an
nal customer? example of an external
A. Patients customer.
B. Vendors
, IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
Study online at https://quizlet.com/_6esamd
C. Employees
D. Regulatory agencies
13. Which of the following does NOT help the security B. WEARING THE UNI-
uniform communicate an appropriate message to the FORM SHIRT OUTSIDE OF
public? THE TROUSERS does NOT
A. Clean uniform help the security uniform
B. Wearing the uniform shirt outside of the trousers communicate an appro-
C. Well-cared for uniform priate message to the
D. Shined footwear public.
14. Which of the following is NOT an example of undesir- D. CONFIDENCE is NOT an
able behavior and demeanor in a security officer? example of an undesirable
A. Bad attitude behavior and demeanor in
B. Dishonesty a security officer.
C. Impoliteness
D. Confidence
15. What is the relationship between employees and man- A. The relationship be-
agement sometimes called? tween employees and
A. Employee relations management is some-
B. Confidentiality times called EMPLOYEE
C. Family Interaction RELATIONS.
D. Tense conversation
16. Which of the following may union members NOT do C. Union members may
during picketing? not BLOCK ENTRANCES TO
A. Carry signs THE FACILITY during pick-
B. Protest management decisions eting.
C. Block entrances to the facility
D. Congregate outside the facility
17.
