IAHSS Advanced Training for Healthcare Security Personnel 4th Edition
Study online at https://quizlet.com/_4s05ey
1. What is the primary role of a secu- Reduce the opportunity for a person to commit a crime.
rity officer in crime prevention?
2. Crime prevention is the anticipa- Initiating some action to remove or reduce the risk.
tion, recognition, and appraisal of
a crime risk. It also involves what?
3. What must be done about life safe- Correct them immediately.
ty deficiencies found in the hazard
surveillance tour?
4. What is the purpose of crime Identify problems and develop strategies to reduce the
analysis? problems.
5. Which of the following is easier Building in security systems during the building design.
and more cost efficient for an insti-
tution?
6. Healthcare facilities that provide Excellent
_______________ customer service
motivates customers to tell others
about these organizations.
7. Process improvement in customer Surveys, Monitoring Performance, Benchmarking, and
service can be measured how? Service Standards.
8. ___________ can be an excellent way Feedback
to measure customer service and
improve performance.
9. What are elements in improving Identify Customers, Attitude, Communication and Train-
customer service? ing.
10. Communication is ______________. 93% body language and 7% words.
, IAHSS Advanced Training for Healthcare Security Personnel 4th Edition
Study online at https://quizlet.com/_4s05ey
11. Which legal test takes into account Totality of circumstances.
neighborhood crime rates, indus-
try standards, and the owner's ex-
perience at other locations?
12. The major source of premise liabil- Slips and falls.
ity in healthcare is from _________ .
13. Property owners have a legal... reasonably safe
_________________ duty to maintain
the property in a __________________
condition.
14. What elements are necessary to Duty to the plaintiff, failure to meet the duty and breech
establish negligence in a premise of a duty caused an injury.
liability case?
15. Which risk factors should security Burned out lights, breached fence lines and slip and fall
officers identify? hazards.
16. Failure to conduct routine patrol An increase in security spending and a liability exposure.
can ultimately result in what?
17. K-9 patrol teams can be particular- Emergency department violence.
ly effective in dealing with which
situation?
18. Bicycle patrol is? Faster than foot patrol and a vehicle in heavy traffic.
19. __________ patrol contributes, more Foot
than any other method of patrol,
to excessive socialization.
Study online at https://quizlet.com/_4s05ey
1. What is the primary role of a secu- Reduce the opportunity for a person to commit a crime.
rity officer in crime prevention?
2. Crime prevention is the anticipa- Initiating some action to remove or reduce the risk.
tion, recognition, and appraisal of
a crime risk. It also involves what?
3. What must be done about life safe- Correct them immediately.
ty deficiencies found in the hazard
surveillance tour?
4. What is the purpose of crime Identify problems and develop strategies to reduce the
analysis? problems.
5. Which of the following is easier Building in security systems during the building design.
and more cost efficient for an insti-
tution?
6. Healthcare facilities that provide Excellent
_______________ customer service
motivates customers to tell others
about these organizations.
7. Process improvement in customer Surveys, Monitoring Performance, Benchmarking, and
service can be measured how? Service Standards.
8. ___________ can be an excellent way Feedback
to measure customer service and
improve performance.
9. What are elements in improving Identify Customers, Attitude, Communication and Train-
customer service? ing.
10. Communication is ______________. 93% body language and 7% words.
, IAHSS Advanced Training for Healthcare Security Personnel 4th Edition
Study online at https://quizlet.com/_4s05ey
11. Which legal test takes into account Totality of circumstances.
neighborhood crime rates, indus-
try standards, and the owner's ex-
perience at other locations?
12. The major source of premise liabil- Slips and falls.
ity in healthcare is from _________ .
13. Property owners have a legal... reasonably safe
_________________ duty to maintain
the property in a __________________
condition.
14. What elements are necessary to Duty to the plaintiff, failure to meet the duty and breech
establish negligence in a premise of a duty caused an injury.
liability case?
15. Which risk factors should security Burned out lights, breached fence lines and slip and fall
officers identify? hazards.
16. Failure to conduct routine patrol An increase in security spending and a liability exposure.
can ultimately result in what?
17. K-9 patrol teams can be particular- Emergency department violence.
ly effective in dealing with which
situation?
18. Bicycle patrol is? Faster than foot patrol and a vehicle in heavy traffic.
19. __________ patrol contributes, more Foot
than any other method of patrol,
to excessive socialization.
