D545 (WGU)
External Environment - (correct Answer) - Outside influences like competitors and legal, political,
sociocultural, economic, and technological factors such as state and federal laws and issues affecting
population health, wellness, and safety, and the presence or absence of public or private insurance
coverage
Internal Environment - (correct Answer) - Factors within the organization (employees, patients,
protocols)
Technology - (correct Answer) - The application of scientific knowledge and tools to improve healthcare
delivery and patient outcomes
What is Systems Theory? - (correct Answer) - A theoretical framework that views organizations as
interconnected systems.
How does Systems Theory perceive organizations? - (correct Answer) - As interconnected systems, with
each part affecting and being affected by the others.
Open Systems Model (OSM) - (correct Answer) - Views patient care as a system involving various
interactions (inputs, throughputs, and outputs) among patients, healthcare providers, and the
environment
Value based Care - (correct Answer) - Healthcare delivery model where providers, including hospitals and
physicians, are paid based on patient health outcomes
Patient Centered Care - (correct Answer) - Healthcare approach that emphasizes the active involvement
of patients and their families in the management of their own health
Strategic Management - (correct Answer) - The process of formulating, implementing, and evaluating
decisions and actions that enable an organization to achieve its objectives
Strategy - (correct Answer) - Establishes the direction the organization should take to achieve its mission
and vision
Rational Goal Model (RGM) - (correct Answer) - A management theory that focuses on an organization's
ability to achieve its goals effectively
Human Realtions Model (HRM) - (correct Answer) - Focuses on employees and stresses participation,
openness, commitment, and morale
Internal Process Model (IPM) - (correct Answer) - Based on harmony and efficiency within the internal
environment and emphasizes the processes of accountability, measuring, documenting, and
recordkeeping
Situational Analysis - (correct Answer) - a systematic process of gathering and analyzing key information
about a situation in which an organization operates
External Environment - (correct Answer) - Outside influences like competitors and legal, political,
sociocultural, economic, and technological factors such as state and federal laws and issues affecting
population health, wellness, and safety, and the presence or absence of public or private insurance
coverage
Internal Environment - (correct Answer) - Factors within the organization (employees, patients,
protocols)
Technology - (correct Answer) - The application of scientific knowledge and tools to improve healthcare
delivery and patient outcomes
What is Systems Theory? - (correct Answer) - A theoretical framework that views organizations as
interconnected systems.
How does Systems Theory perceive organizations? - (correct Answer) - As interconnected systems, with
each part affecting and being affected by the others.
Open Systems Model (OSM) - (correct Answer) - Views patient care as a system involving various
interactions (inputs, throughputs, and outputs) among patients, healthcare providers, and the
environment
Value based Care - (correct Answer) - Healthcare delivery model where providers, including hospitals and
physicians, are paid based on patient health outcomes
Patient Centered Care - (correct Answer) - Healthcare approach that emphasizes the active involvement
of patients and their families in the management of their own health
Strategic Management - (correct Answer) - The process of formulating, implementing, and evaluating
decisions and actions that enable an organization to achieve its objectives
Strategy - (correct Answer) - Establishes the direction the organization should take to achieve its mission
and vision
Rational Goal Model (RGM) - (correct Answer) - A management theory that focuses on an organization's
ability to achieve its goals effectively
Human Realtions Model (HRM) - (correct Answer) - Focuses on employees and stresses participation,
openness, commitment, and morale
Internal Process Model (IPM) - (correct Answer) - Based on harmony and efficiency within the internal
environment and emphasizes the processes of accountability, measuring, documenting, and
recordkeeping
Situational Analysis - (correct Answer) - a systematic process of gathering and analyzing key information
about a situation in which an organization operates
