Page |1
CX Certification Questions and Correct
Answers/ Latest Update / Already Graded
When did the term CX enter the lexicon?
Ans: Around 2010
What are the four main avenues that Qualtrics sees its customers
translating CX into financial impact?
Ans: Customer Retention, Customer Lifetime Value, Cost to
Serve, Cost of Acquisition
What are the three types of CX programs?
Ans: Strategic, transactional, and digital
Name four common CX metrics
Ans: Net Promoter Score®
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
Share of Wallet
How do you force save Qualtrics on a Mac?
All rights reserved © 2025/ 2026 |
, Page |2
Ans: Command - S
You were using Edit Multiple, but after you collected a few responses
you noticed it was gone. Why did this happen?
Ans: You began collecting actual responses
The Preview Survey button at the top of the Survey module launches a
new window that displays an interactive preview of your survey. Which
of the following statements are true about the preview survey process?
Mark all that apply.
Ans: You can place a bookmark in order to return to the same
spot and by ignore validation you can skip ans wer validation in
Qualtrics questions
A colleague shared their project with you, but you can't edit it. The Edit
Survey button is grayed out in the Project Actions dropdown on the
Projects page. Why is this happening?
Ans: Your colleague didn't enable edit project when they
shared it
Which question type below would be most suitable for you to display a
set of instructions, an introduction, or a static consent form in your
survey?
All rights reserved © 2025/ 2026 |
, Page |3
Ans: Descriptive Text
Which specialty question type requires setup outside of Qualtrics; for
example, with the aid of an Excel spreadsheet or another application
that formats CSV files.
Ans: Drill Down
Which specialty question type uses a standard scale from 0-10 and
produces a customer loyalty metric?
Ans: NPS
What is the best way to import questions from one of your own
previously created surveys?
Ans: Choose import question from My Surveys
True or False: To insert a pre-made demographics or satisfaction scale
question from the Qualtrics Library, choose Import Questions From,
then Select Qualtrics Library, followed by Survey Library.
Ans: True
All rights reserved © 2025/ 2026 |
CX Certification Questions and Correct
Answers/ Latest Update / Already Graded
When did the term CX enter the lexicon?
Ans: Around 2010
What are the four main avenues that Qualtrics sees its customers
translating CX into financial impact?
Ans: Customer Retention, Customer Lifetime Value, Cost to
Serve, Cost of Acquisition
What are the three types of CX programs?
Ans: Strategic, transactional, and digital
Name four common CX metrics
Ans: Net Promoter Score®
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
Share of Wallet
How do you force save Qualtrics on a Mac?
All rights reserved © 2025/ 2026 |
, Page |2
Ans: Command - S
You were using Edit Multiple, but after you collected a few responses
you noticed it was gone. Why did this happen?
Ans: You began collecting actual responses
The Preview Survey button at the top of the Survey module launches a
new window that displays an interactive preview of your survey. Which
of the following statements are true about the preview survey process?
Mark all that apply.
Ans: You can place a bookmark in order to return to the same
spot and by ignore validation you can skip ans wer validation in
Qualtrics questions
A colleague shared their project with you, but you can't edit it. The Edit
Survey button is grayed out in the Project Actions dropdown on the
Projects page. Why is this happening?
Ans: Your colleague didn't enable edit project when they
shared it
Which question type below would be most suitable for you to display a
set of instructions, an introduction, or a static consent form in your
survey?
All rights reserved © 2025/ 2026 |
, Page |3
Ans: Descriptive Text
Which specialty question type requires setup outside of Qualtrics; for
example, with the aid of an Excel spreadsheet or another application
that formats CSV files.
Ans: Drill Down
Which specialty question type uses a standard scale from 0-10 and
produces a customer loyalty metric?
Ans: NPS
What is the best way to import questions from one of your own
previously created surveys?
Ans: Choose import question from My Surveys
True or False: To insert a pre-made demographics or satisfaction scale
question from the Qualtrics Library, choose Import Questions From,
then Select Qualtrics Library, followed by Survey Library.
Ans: True
All rights reserved © 2025/ 2026 |
