HOST 280 - FINAL EXAM QUESTIONS AND ANSWERS ALREADY PASSED LATEST UPDATE
2025-2026
The PRESIDENT of a 35-UNIT restaurant chain recently established a policy of attempting to fill
as many open supervisory and management positions as possible from applicants WITHIN the
company. EXCEPT: - Answers External recruiting to fill open MANAGERIAL position.
"Iine department" - Answers Food and Beverage department
JANET is preparing to conduct a job interview with applicants. Which of the following is an
OPEN-ENDED QUESTION? - Answers What did you like least about your previous job?
Supervisors can make some jobs easier to fill by allowing employees to VARY THEIR TIMES of
arrival and departure. The TECHNIQUE is called: - Answers flex time
Which of the following statements about external recruiting is FALSE? - Answers External
recruiting provides supervisors with a BETTER ASSESSMENT of applicants abilities than internal
recruiting.
A RECRUITMENT TOOL that provides a WRITTEN SUMMARY of duties, responsibilities, working
conditions, and activities of a specific job is called a job: - Answers Description
Which of the following types of interview questions is most likely to LEAD job applicants to
respond with an ANSWER THEY KNOW THE INTERVIEWER WANTS TO HEAR? - Answers closed
or direct questions.
DAVID works as a BELLPERSON AND as as front desk agent at the 400-room Horizon hotel.... -
Answers cross training
Which of the following tools would be most helpful to a supervisor committed to internal
recruiting practices? - Answers skills inventories
Whenever there is turnover in the banquet service area, MAGGIE , the supervisor, turns to her
LIST that includes names of former employees etc. This list is called: - Answers a call back list.
ENRIQUE, the evening supervisor, knew even BEFORE the orientation session began that JUDY
would NEVER MAKE IT in the dining room. "Shes TOO OLD to get along with others and it will
take her forever to learn the POS system." The type of personal bias is called: - Answers
stereotypes
Feedback is an essential element of successful communication because: - Answers It ENABLES
the speaker to check the listener's understanding.
Which of the following STAGES OF LISTENING involves turning ALL YOUR ATTENTION to the
speaker and CONCENTRATING on receiving the speaker's message? - Answers focusing
A CORPORATE VICE PRESIDENT sends and email to unit managers within the restaurant chain
, clarifying a recent policy change. This type of communication is called: - Answers downward
communication
What is the difference between an open ended question and a closed ended question? -
Answers An open ended question REQUIRES a more DETAILED ANSWER than an closed or
specific question that usually can be answered with a simple YES or NO.
All of the following are BARRIERS to EFFECTIVE COMMUNICATION except: - Answers feedback
from the listener
Which of the following statements about listening is FALSE? - Answers listening skills are the
SAME as speaking skills.
The most common form of nonverbal communication involves: - Answers facial expressions
Which of the following statements about communication is true? - Answers We communicate
most of our messages NONVERBALLY.
All of the following are appropriate actions when leaving a message on someone's voice mail
system except: - Answers State the most important part of your message LAST.
All of the following are RESOURCES AVAILABLE to supervisors EXCEPT: - Answers
organizational goals
Which of the following management principles may be VIOLATED when food servers are also
responsible for meeting and greeting guests and busing their own tables? - Answers division of
labor
MONIQUE the dining room supervisor at the End Around Restaurant was concerned that when
servers were unhappy with their work schedules or station assignments they TOOK THEIR
COMPLAINTS DIRECTLY TO THE RESTAURANT MANAGER and not to her. Which of the
following management principles may have been violated? - Answers organizational hierarchy
Which of the following COMPONENTS of management involves comparing ACTUAL
PERFORMANCE with PERFORMANCE STANDARDS to determine if corrective action is
necessary? - Answers controlling
Elizabeth, the director sales at the 400-room Benchmark Hotel, delegated to BILL etc. Who
should ultimately be held responsible? - Answers Elizabeth, the DIRECTOR of Sales.
Which of the following components of management involves grouping similar tasks to create a
position to be performed by ONE person? - Answers Organizing
Which of the following is typically the LAST ACTIVITY in the sequence of operational planning? -
Answers an operations budget
Which of the following components of management involves the tasks involved in MOTIVATING,
2025-2026
The PRESIDENT of a 35-UNIT restaurant chain recently established a policy of attempting to fill
as many open supervisory and management positions as possible from applicants WITHIN the
company. EXCEPT: - Answers External recruiting to fill open MANAGERIAL position.
"Iine department" - Answers Food and Beverage department
JANET is preparing to conduct a job interview with applicants. Which of the following is an
OPEN-ENDED QUESTION? - Answers What did you like least about your previous job?
Supervisors can make some jobs easier to fill by allowing employees to VARY THEIR TIMES of
arrival and departure. The TECHNIQUE is called: - Answers flex time
Which of the following statements about external recruiting is FALSE? - Answers External
recruiting provides supervisors with a BETTER ASSESSMENT of applicants abilities than internal
recruiting.
A RECRUITMENT TOOL that provides a WRITTEN SUMMARY of duties, responsibilities, working
conditions, and activities of a specific job is called a job: - Answers Description
Which of the following types of interview questions is most likely to LEAD job applicants to
respond with an ANSWER THEY KNOW THE INTERVIEWER WANTS TO HEAR? - Answers closed
or direct questions.
DAVID works as a BELLPERSON AND as as front desk agent at the 400-room Horizon hotel.... -
Answers cross training
Which of the following tools would be most helpful to a supervisor committed to internal
recruiting practices? - Answers skills inventories
Whenever there is turnover in the banquet service area, MAGGIE , the supervisor, turns to her
LIST that includes names of former employees etc. This list is called: - Answers a call back list.
ENRIQUE, the evening supervisor, knew even BEFORE the orientation session began that JUDY
would NEVER MAKE IT in the dining room. "Shes TOO OLD to get along with others and it will
take her forever to learn the POS system." The type of personal bias is called: - Answers
stereotypes
Feedback is an essential element of successful communication because: - Answers It ENABLES
the speaker to check the listener's understanding.
Which of the following STAGES OF LISTENING involves turning ALL YOUR ATTENTION to the
speaker and CONCENTRATING on receiving the speaker's message? - Answers focusing
A CORPORATE VICE PRESIDENT sends and email to unit managers within the restaurant chain
, clarifying a recent policy change. This type of communication is called: - Answers downward
communication
What is the difference between an open ended question and a closed ended question? -
Answers An open ended question REQUIRES a more DETAILED ANSWER than an closed or
specific question that usually can be answered with a simple YES or NO.
All of the following are BARRIERS to EFFECTIVE COMMUNICATION except: - Answers feedback
from the listener
Which of the following statements about listening is FALSE? - Answers listening skills are the
SAME as speaking skills.
The most common form of nonverbal communication involves: - Answers facial expressions
Which of the following statements about communication is true? - Answers We communicate
most of our messages NONVERBALLY.
All of the following are appropriate actions when leaving a message on someone's voice mail
system except: - Answers State the most important part of your message LAST.
All of the following are RESOURCES AVAILABLE to supervisors EXCEPT: - Answers
organizational goals
Which of the following management principles may be VIOLATED when food servers are also
responsible for meeting and greeting guests and busing their own tables? - Answers division of
labor
MONIQUE the dining room supervisor at the End Around Restaurant was concerned that when
servers were unhappy with their work schedules or station assignments they TOOK THEIR
COMPLAINTS DIRECTLY TO THE RESTAURANT MANAGER and not to her. Which of the
following management principles may have been violated? - Answers organizational hierarchy
Which of the following COMPONENTS of management involves comparing ACTUAL
PERFORMANCE with PERFORMANCE STANDARDS to determine if corrective action is
necessary? - Answers controlling
Elizabeth, the director sales at the 400-room Benchmark Hotel, delegated to BILL etc. Who
should ultimately be held responsible? - Answers Elizabeth, the DIRECTOR of Sales.
Which of the following components of management involves grouping similar tasks to create a
position to be performed by ONE person? - Answers Organizing
Which of the following is typically the LAST ACTIVITY in the sequence of operational planning? -
Answers an operations budget
Which of the following components of management involves the tasks involved in MOTIVATING,
