Best alternative to a negotiated agreement (BATNA) - (correct Answer) - Strong or weak _________
indicates your power to negotiate with the other party.
Colocation - (correct Answer) - A situation in which project members including those from different
organizations work together in the same location.
Escalation - (correct Answer) - A control mechanism for resolving problems in which people at the lowest
appropriate level attempt to resolve a problem within a set time limit or the problem is taken to the next
level of management.
Met-expectations model - (correct Answer) - Customer satisfaction is a function of the extent to which
perceived performance exceeds expectations.
Outsourcing - (correct Answer) - Contracting for the use of external sources (skills) to assist in
implementing a project.
Partnering charter - (correct Answer) - A formal document that states common goals as well as
cooperative procedures used to achieved these goals, which is signed by all parties working on a project.
Principled negotiation - (correct Answer) - A process of negotiation that aims to achieve win/win results.